-
Cisco CallManager Administration Guide, Release 3.1(2)
-
Index
-
Preface
-
Introduction
-
Server Configuration
-
Cisco CallManager Configuration
-
Cisco CallManager Group Configuration
-
Date/Time Group Configuration
-
Device Defaults Configuration
-
Region Configuration
-
Device Pool Configuration
-
Enterprise Parameters Configuration
-
Location Configuration
-
Auto-Registration Configuration
-
Partition Configuration
-
Calling Search Space Configuration
-
Route Filter Configuration
-
Route Group Configuration
-
Route List Configuration
-
Route Pattern Configuration
-
Translation Pattern Configuration
-
External Route Plan Wizard
-
Special Characters and Settings
-
Route Plan Report
-
Cisco Messaging Interface Configuration
-
Cisco TFTP Configuration
-
Cisco WebAttendant Configuration
-
Conference Bridge Configuration
-
Media Termination Point Configuration
-
Music On Hold Configuration
-
Media Resource Group Configuration
-
Media Resource Group List Configuration
-
Service Parameters Configuration
-
Transcoder Configuration
-
Starting and Stopping Services
-
Call Park Configuration
-
Call Pickup and Group Call Pickup Configuration
-
Cisco IP Phone Services Configuration
-
Device Configuration
-
CTI Route Point Configuration
-
Cisco Voice Mail Configuration
-
Device Profile Configuration
-
Gatekeeper Configuration
-
Gateway Configuration
-
Cisco IP Phone Configuration
-
Phone Button Template Configuration
-
Adding a New User
-
Searching the Global Directory
-
Plugin Configuration
-
Cisco TAPI Service Provider Installation and Configuration
-
Cisco JTAPI Installation and Configuration
-
Personal Directory
-
Feedback
Table Of Contents
Displaying the MAC Address of a Phone
Configuring Speed Dial Buttons
Speed Dial Configuration Settings
Configuring Cisco IP Phone Services
Directory Number Configuration Settings
Cisco IP Phone Configuration
Cisco IP phones as full-featured telephones can plug directly into your IP network. You can use the Cisco CallManager Administration phone configuration windows to configure the following Cisco IP phones and devices:
•
Cisco IP Phone 7900 family (models 7960, 7940, and 7910)
•
•
•
•
•
Once you add a Cisco IP phone to Cisco CallManager Administration, information from the RIS Data Collector service displays on the Phone Configuration window. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display.
The following topics provide information about working with and configuring Cisco IP phones in Cisco CallManager Administration:
•
•
•
Configuring Cisco IP Phones
You can add phones to the Cisco CallManager database automatically using auto-registration, manually using the phone configuration windows, or in groups with the Cisco Bulk Administration Tool (BAT). By enabling auto-registration, you can automatically add a Cisco IP phone to the Cisco CallManager database when you connect the phone to your IP telephony network. During auto-registration, Cisco CallManager assigns the next available sequential directory number to the phone. In many cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to a phone. If you do not use auto-registration, you must manually add phones to the Cisco CallManager database or use BAT. BAT, a plug-in application, enables system administrators to perform batch add, modify, and delete operations on large numbers of Cisco IP phones. Refer to the Bulk Administration Tool Guide for Cisco CallManager for detailed instructions on using BAT.
Once you add a Cisco IP phone to Cisco CallManager Administration, the RIS Data Collector service displays the device name, registration status, and the IP address of the Cisco CallManager to which it is registered on the Phone Configuration window.
For information on how to configure phones as well as H.323 clients and CTI ports from Cisco CallManager Administration, see the following topics:
•
•
•
•
•
Displaying the MAC Address of a Phone
The Media Access Control (MAC) address comprises a unique, 12-character, hexadecimal number that identifies a Cisco IP phone or other hardware device. Locate the number on a label on the bottom of the phone (for example, 000B6A409C405 for Cisco IP Phone 7900 family models or SS-00-0B-64-09-C4-05 for Cisco IP Phone models SP 12+ and 30 VIP). Cisco CallManager makes the MAC address a required field for Cisco IP phone device configuration. When entering the MAC address in Cisco CallManager fields, do not use spaces or dashes and do not include the "SS" that may precede the MAC address on the label.
To display the MAC address when the phone is powered on, perform the following steps:
•
•
•
For more information about displaying additional configuration settings on Cisco IP phones, refer to the Cisco IP Phone Administration Guide for Cisco CallManager and other phone documentation provided with Cisco IP phones.
Related Topics
•
•
Adding a Phone
Before a Cisco IP phone can be used, you must use this procedure to add the phone to Cisco CallManager. You can also use this procedure to configure H.323 clients, CTI ports, or the Cisco VG248 Analog Phone Gateway (each of the 48 ports is recognized and configured as a Cisco VGC Phone). H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting clients. CTI ports designate virtual devices used by Cisco CallManager applications such as Cisco SoftPhone and Cisco AutoAttendant.
Note
Procedure
Step 1
The Add a New Device window displays.
Step 2
The Add a New Phone window displays.
Step 3
The Phone Configuration window displays.
Step 4
Only the settings appropriate to the chosen phone type appear on your window.
Step 5
A message displays stating that the phone has been added to the database.
Step 6
Once you add a Cisco IP phone to Cisco CallManager Administration, information from the RIS Data Collector service displays on the Phone Configuration window. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display as illustrated in Figure 42-1.
Figure 42-1 Phone Configuration Window
Step 7
Next Steps
If you want to configure speed-dial buttons to this phone, see the "Configuring Speed Dial Buttons" section. If you want to configure services for this phone, see the "Configuring Cisco IP Phone Services" section.
Related Topics
•
•
•
Copying an Existing Phone
If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database.
Perform the following procedure to copy phone settings.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Note
Step 5
Step 6
A message displays stating that the phone has been added to the database.
Step 7
Related Topics
•
•
•
Resetting a Phone
You must reset a Cisco IP phone after you add a directory number or update its settings for your changes to take affect. Perform the following procedure to reset a Cisco IP phone using Cisco CallManager.
Note
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears as illustrated in Figure 42-2.
Figure 42-2 Find and List Phones Window
Step 3
Step 4
The Reset Device window displays.
Step 5
•
•
Related Topics
•
•
Updating a Phone
Perform the following procedure to update a Cisco IP phone from Cisco CallManager.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
Restarting the phone reregisters the phones with Cisco CallManager without shutting the phone down. Resetting the phone shuts down the phone and brings it back up (performs a complete shutdown and reinitialization of the phones).
Related Topics
•
•
•
•
Deleting a Phone
Perform the following procedure to delete a Cisco IP phone from Cisco CallManager.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears as illustrated in Figure 42-2.
Figure 42-3 Find and List Phones Window
Step 3
•
•
•
A confirmation dialog displays.
Step 4
Related Topics
•
•
Phone Configuration Settings
Table 42-1 describes the available settings on the Phone Configuration window.
Note
To view field descriptions and help for product-specific configuration items, click the "i" information icon to the right of the Product Specific Configuration heading to display help in a popup window.
If you need more information, refer to the documentation for the specific phone that you are configuring or contact the manufacturer.
Table 42-1 Phone Configuration Settings
MAC Address
Enter the Media Access Control (MAC) address that identifies Cisco IP phones (hardware phones only). Make sure that the value comprises 12 hexadecimal characters.
See the "Displaying the MAC Address of a Phone" section for information on how to access the MAC address.
Cisco VG248 Analog Phone Gateway
There is only one MAC address for the VG248 Analog Phone Gateway. All 48 ports share the same MAC address. Cisco CallManager requires unique MAC addresses for all devices.
The MAC Address is converted for each device by:
•
•
•
EXAMPLEMAC Address for the Cisco VG248 is000039A44218the MAC address for registered port 12 in the Cisco CallManager is0039A4421812Device Name
Enter a name to identify software-based telephones. The value can include 1 to 15 characters, including alphanumeric, dot, dash, and underscores. Cisco CallManager makes this field available only for H.323 clients and CTI ports.
Description
Identify the purpose of the device. You can enter the user name (such as John Smith) or the phone location (such as Lobby) in this field.
Device Pool
Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, and Cisco CallManager group for auto-registration.
The value you choose overrides the default value for this type of device. See the "Device Defaults Configuration" section.
Media Resource Group List
Choose the appropriate Media Resource Group List. A Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order defined in a Media Resource Group List.
If you choose <none>, Cisco CallManager uses the Media Resource Group defined in the device pool.
For more information, see the "Media Resource Management" section in the Cisco CallManager System Guide.
Calling Search Space
Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched to determine how a dialed number should be routed.
User Hold Audio Source
To specify the audio source that plays when a user initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
If you do not choose an audio source, Cisco CallManager uses the audio source defined in the device pool or the system default if the device pool does not specify an audio source ID.
Note
Network Hold Audio Source
To specify the audio source played when the network initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
If you do not choose an audio source, Cisco CallManager uses the audio source defined in the device pool or the system default if the device pool does not specify an audio source ID.
Note
Location
Choose the appropriate location for this Cisco IP phone. The location specifies the total bandwidth available for calls to and from this location. A location setting of None means that the locations feature does not keep track of the bandwidth consumed by this Cisco IP phone.
Phone Button Template
Choose the appropriate phone button template. The phone button template determines the configuration of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button.
The value that you enter overrides the default value for this type of device. See the "Device Defaults Configuration" section.
Cisco CallManager does not make this field available for H.323 clients or CTI ports.
Expansion Module 1
If your phone is connected to a Cisco IP Phone 7914 Expansion Module, choose the appropriate template.
Expansion Module 2
If your phone is connected to a second Cisco IP Phone 7914 Expansion Module, choose the appropriate template.
Phone Load Name
Enter the custom software for the Cisco IP phone.
The value that you enter overrides the default value for the current model. For more information, see the "Device Defaults Configuration" section.
Cisco CallManager does not make this field available for H.323 clients or CTI ports.
Module 1 Load Name
Enter the custom software for the Cisco IP Phone 7914 Expansion Module, if applicable.
The value that you enter overrides the default value for the current model.
Module 2 Load Name
Enter the custom software for the second Cisco IP Phone 7914 Expansion Module, if applicable.
The value that you enter overrides the default value for the current model.
Outgoing Caller ID Pattern
Enter the number to send as Caller ID for outgoing calls.
For example, in North America, use the following format:
•
•
Calling Party Selection
From the following list, choose value that displays if a call to this device is forwarded or transferred:
•
•
•
Caller ID Presentation
Choose whether the central office transmits or blocks caller ID.
Choose Allowed if you want the central office to send caller ID.
Choose Restricted if you do not want the central office to send caller ID.
Display IE Delivery
To enable delivery of the display incoming exclusion (IE) in SETUP and CONNECT messages for the calling and called party name delivery service, check the Display IE Delivery check box.
By default, the Display IE Delivery check box remains unchecked.
Media Termination Point Required
If a media termination point is used to implement features that H.323 does not support (such as hold and transfer), check the Media Termination Point Required check box. If a media termination point is not used to implement features that H.323 does not support, uncheck the check box.
Use this check box for H.323 devices that do not support the H.245 Empty Capabilities Set message.
Information
Enter the location (URL) of the help text for the information (i) button. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Directory
Enter the server from which the phone obtains directory information. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Messages
Enter the location (URL) from which the phone obtains messaging information. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Services
Enter the location (URL) for Cisco IP Phone Services. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Idle
Enter the URL that displays on the Cisco IP Phone 7960 and Cisco IP Phone 7940 LCD when the phone has not been used for the time specified in Idle Timer field. For example, you can display a logo on the LCD when the phone has not been used for 5 minutes.
Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Idle Timer (seconds)
Enter the time (in seconds) that you want to elapse before the URL specified in the Idle field displays.
Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Authentication Server
Enter the URL that the phone uses to validate requests made to the phone web server. If you do not provide an authentication URL, the advanced features on the 7960 and 7940 that require authentication will not function.
By default, this URL accesses a Cisco IP Phone User Options window configured during installation.
Leave this field blank to accept the default setting.
Proxy Server
Enter the host and port (for example, proxy.cisco.com:80) used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client.
If the phone receives a URL such as www.cisco.com in a service and the phone is not configured in the cisco.com domain, the phone uses the proxy server to access the URL. If the phone is configured in cisco.com domain, the phone accesses the URL without using the proxy because it is in the same domain as the URL.
If you do not configure this URL, the phone attempts to connect directly to the URL.
Leave this field blank to accept the default setting.
Enable Extension Mobility Feature
Check this check box to enable Extension Mobility.
Note
You must enable this feature on a device-by-device basis.
Log Out Profile
Choose the device profile that you want to be the default logout device profile of the device. Choosing <Use Current Device Settings> creates an autogenerated device profile as the default device profile.
If you choose <Select a User Device Profile>, you can then assign a user device profile that has already been defined; this user device profile becomes the default device profile for this device.
If a user device profile is chosen as the default device profile, that user device profile is loaded onto the device when the device is logged out (when no user is logged in).
Log In User ID
Cisco CallManager populates this field with the user ID of the user who is currently logged in to this device. If no user is logged in to the device, <None> displays.
Log In Time
Cisco CallManager populates this field with the maximum duration specified for the login to be in effect. Once the time is reached, the system automatically logs out the device.
Log Out Time
Cisco CallManager populates this field with the time specified for the logout to be in effect.
Configuring Speed Dial Buttons
You can configure speed-dial buttons for phones in the Cisco CallManager Administration if you want to provide speed-dial buttons for users or if you are configuring phones that do not have a specific user assigned to them. Users can change the speed-dial buttons on their phones using the Cisco IP Phone User Options windows.
Procedure
Step 1
Note
Step 2
Step 3
Related Topics
•
•
•
Speed Dial Configuration Settings
Table 42-2 describes the speed-dial button configuration settings.
Related Topics
•
•
•
•
Configuring Cisco IP Phone Services
From a Cisco IP Phone 7960/7940, users can access information services, such as weather, stock quotes, or other services available to their company. Using the Cisco CallManager Administration, you can set up the available services for phones. Users can modify the services using the Cisco IP Phone User Options windows. For information about the Cisco IP Phone User Options windows, refer to the Cisco IP Phone 7960/7940 User Guide. For more information on maintaining services in Cisco CallManager Administration, see the "Cisco IP Phone Services Configuration" section.
Subscribing to a Service
Perform the following steps to subscribe to new services for a phone.
Before You Begin
Add the services to Cisco CallManager. For more information, see the "Adding a Cisco IP Phone Service" section.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
The window displays with the service you chose. If you want to choose a different service, click Back and repeat Step 5.
Step 7
The service appears in the Your Subscribed Services list.
Related Topics
•
•
Updating Services
Perform the following steps to update a service. You can update the service name and service parameter values, if necessary.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
Related Topics
•
•
Unsubscribing from a Service
Perform the following steps to unsubscribe from a service.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
A warning message verifies that you want to unsubscribe from the service.
Step 7
Related Topics
•
•
Finding a Phone
Because you might have thousands of Cisco IP phones in your network, Cisco CallManager lets you search for phones based on specified criteria. Follow these steps to search for a specific Cisco IP phone in the Cisco CallManager database.
Tips
This list does not include analog phones and fax machines connected to gateways (such as a Cisco VG200). The list only includes phones configured in Cisco CallManager Administration.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
Note
Step 3
Step 4
Step 5
Step 6
A list of devices matching the criteria appears. The field you chose in Step 2 determines how the devices in the list are sorted.
This window also lists the total number of devices and windows on this window.
Step 7
Note
Related Topics
•
•
Configuring Directory Numbers
Using Cisco CallManager, you can configure and modify directory numbers assigned to specific phones. These sections provide instructions for working with directory numbers.
Use this area of Cisco CallManager Administration to perform tasks such as adding or removing directory numbers, configuring call forward, call pickup, and call waiting, setting the display text that appears on the called party phone when a call is placed from a line, and disabling ring on a line.
Related Topics
•
Adding a Directory Number
Follow these instructions to add a directory number to a specific phone. You can configure the call waiting, call forward, and call pickup phone features while adding the directory number.
Before You Begin
You must add a Cisco IP phone to Cisco CallManager before adding a directory number. See the "Adding a Phone" section for details.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays.
Step 3
The Phone Configuration window displays.
Step 4
The Configure a Directory Number window displays.
Step 5
Step 6
A message displays stating that the directory number has been added to the database.
Step 7
Step 8
A messages indicates the number of devices that you want to restart.
Step 9
Note
Related Topics
•
•
•
•
Updating a Directory Number
Follow these instructions to update a directory number assigned to a specific phone.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays.
Step 3
The Phone Configuration window displays.
Step 4
The Directory Number Configuration window displays.
Note
Step 5
Step 6
Step 7
A messages indicates the number of devices that you want to restart.
Step 8
Note
Related Topics
•
•
•
•
Deleting a Directory Number
Perform the following procedure to delete a directory number from a specific phone.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays.
Step 3
The Phone Configuration window displays.
Step 4
The Directory Number configuration window displays.
Step 5
A message appears to verify that you want to delete the line.
Step 6
The Phone Configuration window displays with the line deleted.
Step 7
Restarting the phone reregisters the phones with Cisco CallManager without shutting the phone down. Resetting the phone shuts down the phone and brings it back up (performs a complete shutdown and reinitialization of the phones).
Related Topics
•
•
Directory Number Configuration Settings
Table 42-3 describes the fields available on the Directory Number Configuration Settings window.
Table 42-3 Directory Number Configuration Settings
Directory Number
Enter a dialable phone number. Values can include numeric characters and route pattern wildcards and special characters except for (.) and (@). The directory number that you enter can appear in more than one partition.
If the words Shared Line appear in red next to the directory number, the directory number appears on more than one device in the same partition. Refer to the "Directory Numbers" section in the Cisco CallManager System Guide for more information.
Partition
Choose the partition to which the directory number belongs. Make sure the directory number that you enter in the Directory Number field is unique within the partition that you choose.
Voice Message Box
Enter the voice mailbox that you want to associate with this line. When a call is forwarded to voice mail, the Cisco CallManager sends the number that you enter here to your voice-mail application. The voice-mail system then leaves voice-mail messages in the configured mailbox.
By default, the Cisco CallManager Administration enters the directory number in this field.
During auto-registration, Cisco CallManager applies the default mask value that you entered in the Voice Message Box Mask field on the Cisco CallManager Configuration window to this field.
For example, if you enter 97281XXXXX in the Voice Message Box Mask field and you enter 30000 in the Voice Message Box field, Cisco CallManager identifies the voice message box for this directory number as 9728130000.
Calling Search Space
Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers called from this directory number. The value you choose applies to all devices using this directory number.
Changes cause update of the numbers listed in the Call Pickup Group field.
Call Waiting
Choose the appropriate call-waiting settings. This field determines whether this directory number uses call waiting when a line is busy (On), responds with a busy signal (Off), or uses the system-wide default setting (Default).
The value that you choose applies to all devices using this directory number.
Active Auto Answer for this Directory Number
Check the check box to enable the user to answer calls automatically when the user enables the headset button on the Cisco IP Phone 7960/7940.
You cannot activate auto answer for a directory number with a shared line appearance. The Cisco CallManager automatically unchecks and disables this check box if you are configuring a directory number with a shared line appearance.
Call Pickup Group
Choose the number that can be dialed to answer calls to this directory number (in the specified partition).
Forward All
Enter the directory number to which all calls are forwarded. You can enter any dialable phone number, including an outside destination.
The value that you enter applies to all devices using this directory number.
Forward Busy
Enter the directory number to which a call is forwarded when the line is in use. You can enter any dialable phone number, including an outside destination.
The value that you enter applies to all devices using this directory number.
Forward No Answer
Enter the directory number to which a call is forwarded when no one answers after four rings. You can enter any dialable phone number, including an outside destination.
The value that you enter applies to all devices using this directory number.
Forward On Failure
Enter the directory number to which a call is forwarded when a CTI application fails.
Calling Search Space
Choose the calling search space to use when forwarding to the specified destination.
You can configure calling search space for Forward All, Forward Busy, Forward No Answer, and Forward on Failure directory numbers. The value that you choose applies to all devices using this directory number.
If you set the Forward All Calling Search Space field to <none>, Cisco CallManager uses the calling search spaces of the line and the phone when the user forwards calls using the Cisco IP Phone User Options windows or the CFwdAll softkey on the phone. If you want to restrict users from forwarding calls on their phones, you must choose a restrictive calling search space from the Forward All Calling Search Space field; for example:
You have two calling search spaces: Building and PSTN. The Building calling search space only allows users to call within the building, while the PSTN calling search space allows users to call within and outside the building. You assign the phone to the PSTN calling search space and the line on your phone to the Building calling search space. If you set the Call Forward All calling search space to <none>, the Cisco CallManager can forward calls to any number within the PSTN or building calling search spaces. To prevent the user from forwarding calls to numbers outside the building, set the Call Forward All calling search space to Building.
Display
Enter the text that you want to appear on the called party phone when a call is placed from this line; typically, use the user name or the directory number. You can enter up to 30 alphanumeric characters.
Leave this field blank to display the extension.
The value you enter applies only to the current device.
Disable ring on this line
To stop the phone from ringing to indicate incoming calls, check the check box.
This setting only applies to the current device.
External Phone Number Mask
Enter the phone number (or mask) used to send Caller ID information when placing a call from this line.
You can enter a maximum of 30 number and "X" characters. The Xs represent the directory number and must appear at the end of the pattern. For example, if you specify a mask of 972813XXXX, an external call from extension 1234 displays a caller ID number of 9728131234.
Related Topics
•
•
•
