Table Of Contents

index

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -

index

A

AA 44-6

admission control

implementing with locations 10-1

application profiles 44-3

assistance

obtaining xxvii

TAC xxvii

autogenerated device profiles

configuring directory numbers 39-7

Automated Attendant (AA) 44-6

auto-registration

configuration settings (table) 11-4

configuring 11-1

disabling 11-3

enabling 11-1

reusing auto-registration numbers 11-7

B

buttons

speed dial, configuring 42-20

C

called party

transformations settings 20-21

transformations settings (table) 20-21

calling party

transformations settings 20-19

transformations settings (table) 20-20

calling search spaces

adding 13-3

configuration settings (table) 13-7

configuring 13-1

copying 13-5

deleting 13-6

finding 13-2

updating 13-4

call park

adding a number 33-2

configuration settings (table) 33-5

configuring 33-1

deleting a number 33-4

updating a number 33-3

call pickup

adding a group number 34-2

assigning directory numbers to a group 34-6

configuring 34-1

deleting a group number 34-4

group configuration settings (table) 34-5

updating a group number 34-3

CD-ROM

documentation xxv

characters, special

configuring 20-1

described (table) 20-2

Cisco.com

described xxvii

Cisco CallManager

adding 3-1

benefits 1-2

component versions 3-8

configuration settings (table) 3-5

configuring 3-1

deleting 3-4

groups

adding 4-2

configuration overview 4-1

configuration settings (table) 4-6

copying 4-4

deleting 4-5

updating 4-3

introduction 1-1

key features 1-2

more information 1-2

overview 1-1

server configuration 2-1

starting and stopping 32-1

updating 3-3

Cisco CallManager Administration Guide

audience xxii

conventions xxiii

organization xxii

preface xxi

purpose xxi

related documentation xxiii

Cisco documentation

on CD-ROM xxv

on the World Wide Web xxv

Cisco IP Phones

templates, phone button

configuring 43-1

Cisco IP phones

adding 42-4

address book synchronizer A-9

configuring

explained 42-2

overview 42-1

copying existing 42-6

deleting 42-10

directory numbers 42-26

displaying MAC address 42-3

finding and listing 42-25

resetting 42-7

updating 42-9

Cisco IP phone services

adding a service 35-2

adding a service parameter 35-6

configuration settings (table) 35-5, 35-9

configuring 35-1, 42-22

deleting a service 35-4

deleting a service parameter 35-8

subscribing 42-22

unsubscribing 42-24

updating 42-23

updating a service 35-3

updating a service parameter 35-7

Cisco IP SoftPhone

user information 44-7

Cisco Java Telephony API (JTAPI) 48-1

Cisco JTAPI

administering user information 48-15

configuring tracing 48-4

installation and configuration 48-1

installing

Advanced configuration (table) 48-12

Advanced tab (figure) 48-11

CiscoCallManager tab (figure) 48-10

Log Destination configuration (table) 48-8

Log Destination tab (figure) 48-7

overview 48-2

Trace Level tab (figure) 48-5

verifying installation 48-4

preferences on non-Microsoft environments 48-14

Cisco Messaging Interface (CMI) 22-1

Cisco TAPI

administering user information 48-15

Cisco TAPI Service Provider (TSP) 47-1

Cisco TFTP

configuring 23-1

configuring parameters 23-4

deleting service 23-3

inserting service 23-2

Cisco TSP

activating 47-4

configuration settings

Advanced tab (figure) 47-19

Advanced tab (table) 47-20

CTI Manager tab (figure) 47-11

CTI Manager tab (table) 47-12

general tab (figure) 47-8

overview 47-7

Trace tab (figure) 47-16

Trace tab (table) 47-17

user tab (figure) 47-9

user tab (table) 47-10

Wave tab (figure) 47-13

Wave tab (table) 47-14

configuring 47-6

installation and configuration 47-1

installing 47-3

installing the wave driver 47-21

managing 47-29

overview 47-1

reinstalling 47-29

removing 47-28

setting up the client-server configuration 47-26

uninstalling 47-31

uninstalling the wave driver 47-26

upgrading 47-30

verifying the installation 47-25

Cisco uOne

MWI device, configuring 38-9

Cisco voice mail

adding a new server and ports 38-2

adding ports 38-12

adding ports with the wizard 38-6

configuring 38-1

copying ports 38-15

deleting ports 38-13

deleting ports with the wizard 38-8

port configuration settings (table) 38-16

ports, configuring 38-11

port wizard 38-2

port wizard device information configuration settings 38-3

port wizard pilot number configuration settings 38-4

updating ports 38-14

Cisco WebAttendant

client, configuring settings 24-18

client, installing 24-16

client configuration settings (table) 24-20

hunt groups

adding members 24-9

configuration settings (table) 24-14

configuring linked 24-12

deleting members 24-13

updating members 24-13

viewing members 24-13

overview 24-1

performance monitors 24-27

pilot points, configuring 24-4

server configuration 24-22

server configuration pane (figure) 24-23

setting up wauser shared directory 24-24

starting TCD 24-26

users, adding 24-2

users, configuration settings (table) 24-4

users, configuring 24-2

users, deleting 24-3

users, updating 24-3

users, viewing 24-3

CMI

adding service 22-2

configuring 22-1

configuring service parameters 22-5

deleting service 22-4

CMLocal date/time group 5-1

component versions 3-8

conference bridges

adding a Cisco IOS device 25-7

adding a hardware device 25-5

adding a meet-me number pattern 25-13

adding a software device 25-2

Cisco IOS configuration settings (table) 25-8

configuring 25-1

deleting a conference device 25-10

deleting a meet-me number pattern 25-16

hardware configuration settings (table) 25-6

software configuration settings (table) 25-4

updating a conference device 25-9

updating a meet-me number pattern 25-14

updating conference bridge parameters 25-12

configuring

analog access gateway settings (table) 41-47

auto-registration

disabling 11-3

enabling 11-1

overview 11-1

settings (table) 11-4

calling search spaces

adding 13-3

copying 13-5

deleting 13-6

finding 13-2

overview 13-1

settings (table) 13-7

updating 13-4

call park

adding a number 33-2

deleting a number 33-4

overview 33-1

settings (table) 33-5

updating a number 33-3

call pickup

assigning directory numbers to group 34-6

group settings (table) 34-5

overview 34-1

Cisco CallManager

adding 3-1

deleting 3-4

list of topics 3-1

settings (table) 3-5

updating 3-3

Cisco CallManager groups

adding 4-2

copying 4-4

deleting 4-5

updating 4-3

Cisco IP phone button templates 43-1

Cisco IP phones

explained 42-2

overview 42-1

Cisco IP phone services

adding a service 35-2

adding a service parameter 35-6

deleting a service 35-4

deleting a service parameter 35-8

overview 35-1, 42-22

subscribing 42-22

unsubscribing 42-24

updating 42-23

updating a service 35-3

updating a service parameter 35-7

Cisco TFTP

deleting service 23-3

inserting service 23-2

overview 23-1

parameters 23-4

Cisco TSP 47-6

Cisco voice mail

overview 38-1

ports 38-11

settings (table) 38-16

Cisco WebAttendant

client, installing 24-16

client configuration settings (table) 24-20

client settings 24-18

performance monitors 24-27

server 24-22

server configuration pane (figure) 24-23

setting up wauser shared directory 24-24

starting TCD 24-26

client-server configuration using Cisco TSP 47-26

CMI

adding service 22-2

deleting service 22-4

overview 22-1

service parameters 22-5

conference bridges

adding a Cisco IOS device 25-7

adding a hardware device 25-5

adding a meet-me number pattern 25-13

adding a software device 25-2

Cisco IOS settings (table) 25-8

deleting a conference device 25-10

deleting a meet-me number pattern 25-16

hardware settings (table) 25-6

overview 25-1

software settings (table) 25-4

updating a conference device 25-9

updating a meet-me number pattern 25-14

updating parameters 25-12

CTI route points

adding 37-2

configuration pane (figure) 37-2

deleting 37-4

find and list configuration pane (figure) 37-6

finding 37-5

modifying 37-3

overview 37-1

resetting 37-6

settings (table) 37-8

date/time groups

adding 5-2

deleting 5-3

updating 5-2

DDI 20-5

device defaults

overview 6-1

settings (table) 6-3

device pools

adding 8-2

configuration settings (table) 8-6

deleting 8-5

overview 8-1

updating 8-4

device profiles

adding a user 39-3

configuring directory numbers for autogenerated device profiles 39-7

deleting a user profile 39-6

directory number settings (table) 39-8

finding 39-2

overview 39-1

updating a user profile 39-5

devices

adding 36-2

overview 36-1

restarting or resetting 36-2

directory numbers

adding 42-27

deleting 42-30

overview 42-26

settings (table) 42-31

updating 42-28

E&M port settings (table) 41-55

E1/T1 gateway settings (table) 41-24

external route plan wizard

confirming the external route plan 19-10

creating an external route plan 19-2

deleting an external route plan 19-12

entering location information 19-5

finishing the external route plan 19-11

generating the external route plan 19-9

overview 19-1

providing gateway information 19-8

providing tenant information 19-4

selecting gateways 19-6

setting the routing options 19-3

FXS/FXO gateway settings (table) 41-21

gatekeeper

adding 40-2

deleting 40-3

resetting 40-4

settings (table) 40-6

gateways

adding 41-2

adding analog access 41-16

adding FXO ports to MGCP 41-9

adding FXS ports to MGCP 41-7

adding H.323 41-14

adding non-IOS MGCP 41-13

adding ports 41-16

adding ports to MGCP 41-7

adding T1-CAS ports to MGCP 41-11

adding T1 PRI or E1 PRI ports to MGCP 41-12

deleting 41-69

finding and listing 41-59

overview 41-1

resetting 41-70

restarting 41-70

settings (table) 41-18

updating 41-71

ground start port settings (table) 41-54

group call pickup

assigning directory numbers to group 34-6

group settings (table) 34-5

overview 34-1

H.323 gateway settings (table) 41-38

hunt groups

adding members 24-9

configuration pane (figure) 24-10

configuration settings (table) 24-14

configuring linked hunt groups 24-12

deleting members 24-13

overview 24-9

updating members 24-13

viewing members 24-13

intercluster trunk settings (table) 41-38

IP phones, Cisco

explained 42-2

overview 42-1

IP phone services, Cisco

overview 42-22

subscribing 42-22

unsubscribing 42-24

updating 42-23

keypad templates 43-1

locations

adding 10-2

deleting 10-3

overview 10-1

settings (table) 10-5

updating 10-3

loop start port settings (table) 41-52

media resource group lists

adding 29-2

copying 29-4

deleting 29-5

overview 29-1

settings (table) 29-7

updating 29-3

media resource groups

adding 28-2

copying 28-4

deleting 28-6

overview 28-1

settings (table) 28-7

updating 28-3

meet-me number patterns

settings (table) 25-17

MGCP gateway settings (table) 41-19

MOH

adding audio sources 27-2

adding servers 27-12

audio sources 27-2

audio source settings (table) 27-9

copying audio sources 27-4

copying servers 27-14

deleting audio sources 27-6

deleting servers 27-16

fixed audio source 27-7

fixed audio source settings (table) 27-8

overview 27-1

resetting servers 27-17

server configuration settings (table) 27-18

servers 27-12

updating audio sources 27-3

updating servers 27-13

MTP

adding 26-2

deleting 26-4

overview 26-1

updating 26-3

MWI device

settings (table) 38-10

parameters

overview 30-1

updating 30-4

partitions

adding 12-3

deleting 12-5

overview 12-1

settings (table) 12-3

updating 12-4

personal address book

illustrated (figure) A-4

overview A-3

parameter settings (table) A-6

personal directory A-3

personal fast dials

overview A-6

parameter settings (table) A-8

phone button templates

adding 43-2

deleting 43-5

modifying 43-3

overview 43-1

renaming 43-4

updating 43-6

phone button templates (table) 43-3

phones

adding 42-4

configuration pane (figure) 42-5

copying existing 42-6

deleting 42-10

explained 42-2

find and list pane (figure) 42-8, 42-10

finding and listing 42-25

overview 42-1

resetting 42-7

settings (table) 42-11

updating 42-9

pilot points

adding 24-5

configuration pane (figure) 24-5

deleting 24-6

settings (table) 24-7

updating 24-6

viewing 24-6

plugins 46-1

ports

updating 41-71

port settings (table) 41-48

POTS port settings (table) 41-49

regions

adding 7-2

deleting 7-4

overview 7-1

settings (table) 7-5

updating 7-3

route filters

adding 14-4

adding clauses 14-8

copying 14-6

deleting 14-10

finding 14-2

operators (table) 14-14

operators explained 14-13

overview 14-1

removing clauses 14-9

settings (table) 14-7

tags 14-11

tags (table) 14-11

updating 14-5

route groups

adding 15-3

adding devices 15-4

deleting 15-7

finding 15-1

overview 15-1

removing devices 15-5

settings (table) 15-8

updating 15-6

route lists

adding 16-3

adding route groups 16-4

changing the order of route groups 16-7

deleting 16-8

finding 16-2

overview 16-1

removing route groups 16-6

route patterns

adding 17-3

copying 17-6

deleting 17-7

finding 17-1

overview 17-1

settings (table) 17-8

updating 17-5

route plan report

overview 21-1

viewing all records 21-2

viewing in a file 21-3

servers

adding 2-2

adding a new service 30-2

deleting 2-4

deleting a service 30-3

list of topics 2-1

settings (table) 2-5

updating 2-3

service parameters

overview 30-1

updating 30-4

services

adding 30-2

deleting 30-3

starting and stopping 32-1

using Windows 32-2

settings

called party transformations 20-21

calling party transformations 20-19

special characters

overview 20-1

speed dial buttons 42-20

speed dial settings (table) 42-21

T1-CAS gateway settings (table) 41-36

TFTP

deleting service 23-3

inserting service 23-2

overview 23-1

parameters 23-4

transcoders

copying 31-4

deleting 31-6

described 31-2

overview 31-1

updating 31-3

translation patterns

adding 18-3

copying 18-5

deleting 18-6

finding 18-1

overview 18-1

settings (table) 18-7

updating 18-4

TSP 47-6

user information

adding a new user 44-1, 44-2

application profiles 44-3

associating devices 44-4

Automated Attendant 44-6

extension mobility 44-6

SoftPhone, Cisco IP 44-7

voice mail

overview 38-1

ports 38-11

settings (table) 38-16

WebAttendant, Cisco

client, installing 24-16

client configuration settings (table) 24-20

client settings 24-18

performance monitors 24-27

server 24-22

server configuration pane (figure) 24-23

setting up wauser shared directory 24-24

starting TCD 24-26

conventions xxiii

CTI

find and list CTI route points configuration pane (figure) 37-6

route point configuration pane (figure) 37-2

route points

adding 37-2

configuration settings (table) 37-8

configuring 37-1

deleting 37-4

finding 37-5

modifying 37-3

resetting 37-6

CTI ports

adding 42-4

copying existing 42-6

custom phone button templates

adding 43-2

deleting 43-5

modifying 43-3

renaming 43-4

updating 43-6

D

date/time groups

adding 5-2

configuration settings (table) 5-4

configuring 5-1

deleting 5-3

updating 5-2

DDI

configuring 20-5

explained (table) 20-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-2

with non-firmware loads 6-4

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-2

device pools

adding 8-2

configuration settings (table) 8-6

configuring 8-1

deleting 8-5

updating 8-4

device profiles

adding a user 39-3

configuring 39-1

configuring directory numbers for autogenerated device profiles 39-7

deleting a user profile 39-6

directory number configuration settings (table) 39-8

finding 39-2

updating a user profile 39-5

devices

adding 36-2

Cisco IP phones, configuring 42-1, 42-2

configuring 36-1

defining common characteristics 8-1

gatekeeper, configuring 40-1

gateways 41-1

MWI configuration settings (table) 38-10

restarting or resetting 36-2

with non-default firmware loads 6-4

directory

personal

configuring A-3

overview A-1

preparing phone user A-9

system requirements A-3

understanding A-1

directory number

configuration settings (table) 39-8

directory numbers

adding 42-27

configuration settings (table) 42-31

configuring 42-26

deleting 42-30

updating 42-28

discard digits instructions (DDI)

configuring 20-5

explained (table) 20-5

document

audience xxii

conventions xxiii

organization xxii

preface xxi

purpose xxi

documentation

feedback xxvi

obtaining xxv

on CD-ROM xxv

ordering xxvi

related xxiii

World Wide Web xxv

Domain Name System (DNS) 2-1

E

E1 PRI ports 41-12

enterprise parameters

configuring 9-1

extension mobility

user information 44-6

external phone number mask 11-5

external route plan wizard

configuring 19-1

confirming the external route plan 19-10

creating an external route plan 19-2

deleting an external route plan 19-12

entering location information 19-5

finishing the external route plan 19-11

generating the external route plan 19-9

providing gateway information 19-8

providing tenant information 19-4

selecting gateways 19-6

setting the routing options 19-3

F

feedback on documentation xxvi

fields

requiring route patterns (table) 20-4

firmware loads

devices with non-default 6-4

FXO ports 41-9

FXS ports 41-7

G

gatekeeper

adding 40-2

configuration settings (table) 40-6

configuring 40-1

deleting 40-3

modifying 40-3

resetting 40-4

gateways

adding 41-2

H.323 41-14

non-IOS 41-13

adding analog access gateway 41-16

adding intercluster trunk 41-14

adding ports 41-16

analog access configuration settings (table) 41-47

configuration settings (table) 41-18

configuring 41-1

deleting 41-69

E&M port configuration settings (table) 41-55

E1/T1 configuration settings (table) 41-24

finding and listing 41-59

FSX/FXO configuration settings (table) 41-21

ground start port configuration settings (table) 41-54

H.323 configuration settings (table) 41-38

intercluster trunk configuration settings (table) 41-38

ISDN 41-24

loop start port configuration settings (table) 41-52

MGCP

adding Cisco IOS 41-4

adding FXO ports 41-9

adding FXS ports 41-7

adding ports 41-7

adding T1-CAS ports 41-11

adding T1 PRI or E1 PRI ports 41-12

configuration settings (table) 41-19

modifying 41-68

port configuration settings (table) 41-48

POTS port configuration settings (table) 41-49

PRI 41-24

providing gateway information using external route plan wizard 19-8

resetting 41-70

restarting 41-70

searching

by calling search space 41-64

by description 41-61

by device name 41-59

by device pool 41-65

by directory number 41-62

by route group 41-67

selecting using external route plan wizard 19-6

T1-CAS configuration settings (table) 41-36

updating 41-71

Global Directory

advanced search 45-3

basic search 45-2

LDAP 45-1

overview 45-1

group call pickup

adding a group number 34-2

assigning directory numbers to a group 34-6

configuring 34-1

deleting a group number 34-4

group configuration settings (table) 34-5

updating a group number 34-3

groups

Cisco CallManager

configuration settings (table) 4-6

configuring 4-1

date/time

configuration settings (table) 5-4

overview 5-1

H

H.323

adding gateways 41-14

hunt groups

adding members 24-9

configuration pane (figure) 24-10

configuration settings (table) 24-14

configuring 24-9

configuring linked 24-12

deleting members 24-13

updating members 24-13

viewing members 24-13

I

intercluster trunks

adding 41-14

introduction

to CiscoCallManager 1-1

IP address 2-1

IP phones, Cisco

address book synchronizer A-9

configuring 42-1, 42-2

IP phone services, Cisco

configuring 42-22

subscribing 42-22

unsubscribing 42-24

updating 42-23

ISDN, gateway configuration 41-24

J

JTAPI

administering user information 48-15

installing

Advanced configuration (table) 48-12

Advanced tab (figure) 48-11

CiscoCallManager tab (figure) 48-10

configuring tracing 48-4

Log Destination configuration (figure) 48-8

Log Destination tab (figure) 48-7

overview 48-2

Trace Level tab (figure) 48-5

verifying installation 48-4

preferences on non-Microsoft enviroments 48-14

K

keypad templates

configuring 43-1

L

LDAP parameters 9-1

locations

adding 10-2

configuration settings (table) 10-5

configuring 10-1

deleting 10-3

updating 10-3

M

media resource group lists

adding 29-2

configuration settings (table) 29-7

configuring 29-1

copying 29-4

deleting 29-5

updating 29-3

media resource groups

adding 28-2

configuration settings (table) 28-7

configuring 28-1

copying 28-4

deleting 28-6

updating 28-3

Media Termination Point (MTP) 26-1

meet-me number pattern

configuration settings (table) 25-17

meet-me number patterns

adding 25-13

deleting 25-16

updating 25-14

messaging

Cisco Messaging Interface (CMI) 22-1

MGCP

adding Cisco IOS 41-4

adding FXO ports 41-9

adding FXS ports 41-7

adding gateways 41-4

adding non-IOS gateway 41-13

adding ports 41-7

adding T1-CAS ports 41-11

adding T1 PRI or E1 PRI ports 41-12

MOH

audio source configuration settings (table) 27-9

audio sources 27-2

audio sources, adding 27-2

audio sources, copying 27-4

audio sources, deleting 27-6

audio sources, updating 27-3

configuring 27-1

fixed audio source

configuration settings (table) 27-8

described 27-7

server configuration settings (table) 27-18

servers 27-12

servers, adding 27-12

servers, copying 27-14

servers, deleting 27-16

servers, resetting 27-17

servers, updating 27-13

MTP

adding 26-2

CiscoIpVoiceMediaStreamingApp 26-1

configuring 26-1

deleting 26-4

IpVoiceMediaStreamer 26-1

updating 26-3

music on hold (MOH) 27-1

MWI

MWI device configuration settings (table) 38-10

MWI device for uOne 38-9

N

number patterns, meet-me

adding 25-13

deleting 25-16

updating 25-14

O

obtaining documentation xxv

ordering documentation xxvi

organization xxii

overview

of CiscoCallManager 1-1

P

parameters

configuring 30-1

enterprise 9-1

LDAP 9-1

updating 30-4

partitions

adding 12-3

configuration settings (table) 12-3

configuring 12-1

deleting 12-5

finding 12-1

updating 12-4

personal address book

configuring

illustrated (figure) A-4

overview A-3

parameter settings (table) A-6

userID parameter settings (figure) A-5

using (figure) A-2

personal directory

configuring A-3

overview A-1

preparing phone user A-9

system requirements A-3

understanding A-1

personal fast dials

configuring A-6

parameter settings (table) A-8

using (figure) A-2

phone button templates

adding 43-2

configuration settings (table) 43-3

configuring 43-1

deleting 43-5

modifying 43-3

renaming 43-4

updating 43-6

phones

adding 42-4

button templates

configuring 43-1

Cisco IP phone services

adding a service 35-2

adding a service parameter 35-6

configuration settings (table) 35-5, 35-9

configuring 35-1

deleting a service 35-4

deleting a service parameter 35-8

updating a service 35-3

updating a service parameter 35-7

configuration pane (figure) 42-5

configuration settings (table) 42-11

copying existing 42-6

deleting 42-10

directory numbers 42-26

directory numbers, configuring 42-26

displaying MAC address 42-3

find and list pane (figure) 42-8, 42-10

finding and listing 42-25

resetting 42-7

updating 42-9

pilot points

adding 24-5

configuration pane (figure) 24-5

configuration settings (table) 24-7

configuring 24-4

deleting 24-6

updating 24-6

viewing 24-6

plugins

configuring 46-1

installing 46-1

ports

adding 38-12

copying 38-15

deleting 38-13

modifying 41-68

updating 38-14, 41-71

preface xxi

preferences

Cisco JTAPI in non-Microsoft environments 48-14

PRI, gateway configuration 41-24

R

regions

adding 7-2

configuration settings (table) 7-5

configuring 7-1

deleting 7-4

updating 7-3

related documentation xxiii

route filters

adding 14-4

adding clauses 14-8

configuration settings (table) 14-7

configuring 14-1

copying 14-6

deleting 14-10

finding 14-2

operators

described (table) 14-14

explained 14-13

removing clauses 14-9

tags

described (table) 14-11

explained 14-11

updating 14-5

route groups

adding 15-3

adding devices 15-4

configuration settings (table) 15-8, 44-2

configuring 15-1

deleting 15-7

finding 15-1

removing devices 15-5

updating 15-6

route lists

adding 16-3

adding route groups 16-4

changing the order of route groups 16-7

configuring 16-1

deleting 16-8

finding 16-2

removing route groups 16-6

route patterns

adding 17-3

configuration settings (table) 17-8

configuring 17-1

copying 17-6

deleting 17-7

fields in CiscoCallManager (table) 20-4

finding 17-1

updating 17-5

wildcards 20-1

route plans

confirming using the external route plan wizard 19-10

deleting using the external route plan wizard 19-12

external route plan wizard 19-1

finishing using the external route plan wizard 19-11

generating using the external route plan wizard 19-9

report

configuring 21-1

viewing all records 21-2

viewing in a file 21-3

S

searching using Global Directory 45-1

servers

adding 2-2

adding CMI 22-2

configuration settings (table) 2-5

configuring 2-1

deleting 2-4

deleting CMI 22-4

updating 2-3

service parameters

adding a new service 30-2

configuring 30-1

adding Cisco IP phone services 35-6

deleting Cisco IP phone services 35-8

updating Cisco IP phone services 35-7

deleting a service 30-3

updating 30-4

services

adding 30-2

Cisco IP phone configuration settings (table) 35-5, 35-9

configuring

adding Cisco IP phone services 35-2

deleting Cisco IP phone services 35-4

updating Cisco IP phone services 35-3

deleting 30-3

starting and stopping 32-1

starting and stopping using Windows 32-2

updating service parameters 30-4

settings

called party transformations

configuring 20-21

explained (table) 20-21

calling party transformations

configuring 20-19

explained (table) 20-20

configuring 20-1

special characters

configuring 20-1

described (table) 20-2

explained 20-1

speed dial

buttons, configuring 42-20

configuration settings (table) 42-21

starting services 32-2

stopping services 32-2

T

T1-CAS ports 41-11

T1 PRI ports 41-12

TAC

contacting xxviii

described xxvii

Escalation Center xxix

obtaining assistance xxvii

website xxviii

TAPI

administering user information 48-15

TCD

starting 24-26

technical assistance xxvii

Technical Assistance Center (TAC) xxvii

Telephony Call Dispatcher (TCD) 24-26

TFTP

configuring 23-1

configuring parameters 23-4

deleting service 23-3

inserting service 23-2

time zones 5-1

transcoders

configuring 31-1, 31-2

copying 31-4

deleting 31-6

updating 31-3

translation patterns

adding 18-3

configuration settings (table) 18-7

configuring 18-1

copying 18-5

deleting 18-6

finding 18-1

updating 18-4

TSP

activating 47-4

configuration settings

Advanced tab (figure) 47-19

Advanced tab (table) 47-20

CTI Manager tab (figure) 47-11

CTI Manager tab (table) 47-12

general tab (figure) 47-8

overview 47-7

Trace tab (figure) 47-16

Trace tab (table) 47-17

user tab (figure) 47-9

user tab (table) 47-10

Wave tab (figure) 47-13

Wave tab (table) 47-14

configuring 47-6

installation and configuration 47-1

installing 47-3

installing the wave driver 47-21

managing 47-29

overview 47-1

reinstalling 47-29

removing 47-28

setting up client-server configuration 47-26

uninstalling 47-31

uninstalling the wave driver 47-26

upgrading 47-30

verifying the installation 47-25

U

uOne, Cisco

MWI device, configuring 38-9

user information

adding a new user 44-1, 44-2

administering for JTAPI and TAPI 48-15

application profiles 44-3

associating devices to a user 44-4

Automated Attendant 44-6

extension mobility 44-6

SoftPhone, Cisco IP 44-7

V

versions of Cisco CallManager components 3-8

voice gateways 41-1

voice mail

adding a new server and ports 38-2

adding ports 38-12

adding ports with the wizard 38-6

configuring 38-1

copying ports 38-15

deleting ports 38-13

deleting ports with the wizard 38-8

port configuration settings (table) 38-16

ports, configuring 38-11

port wizard 38-2

port wizard device information configuration settings 38-3

port wizard pilot number configuration settings 38-4

updating ports 38-14

W

wauser shared directory 24-24

wave driver

installing 47-21

saving information 47-23

uninstalling 47-26

verifying wave driver exists 47-24

WebAttendant, Cisco

client,configuration settings (table) 24-20

client, configuring settings 24-18

client, installing 24-16

hunt groups

adding members 24-9

configuration settings (table) 24-14

configuring linked 24-12

deleting members 24-13

updating members 24-13

viewing members 24-13

overview 24-1

performance monitors 24-27

pilot points, configuring 24-4

server configuration 24-22

server configuration pane (figure) 24-23

setting up wauser shared directory 24-24

starting TCD 24-26

users, adding 24-2

users, configuration settings (table) 24-4

users, configuring 24-2

users, deleting 24-3

users, updating 24-3

users, viewing 24-3

wildcards

described (table) 20-2

for route patterns 20-1

wizards, Cisco voice mail port wizard 38-2