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Cisco CallManager Administration Guide, Release 3.1(2)
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Index
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Preface
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Introduction
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Server Configuration
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Cisco CallManager Configuration
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Cisco CallManager Group Configuration
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Date/Time Group Configuration
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Device Defaults Configuration
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Region Configuration
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Device Pool Configuration
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Enterprise Parameters Configuration
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Location Configuration
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Auto-Registration Configuration
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Partition Configuration
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Calling Search Space Configuration
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Route Filter Configuration
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Route Group Configuration
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Route List Configuration
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Route Pattern Configuration
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Translation Pattern Configuration
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External Route Plan Wizard
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Special Characters and Settings
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Route Plan Report
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Cisco Messaging Interface Configuration
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Cisco TFTP Configuration
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Cisco WebAttendant Configuration
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Conference Bridge Configuration
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Media Termination Point Configuration
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Music On Hold Configuration
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Media Resource Group Configuration
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Media Resource Group List Configuration
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Service Parameters Configuration
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Transcoder Configuration
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Starting and Stopping Services
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Call Park Configuration
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Call Pickup and Group Call Pickup Configuration
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Cisco IP Phone Services Configuration
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Device Configuration
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CTI Route Point Configuration
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Cisco Voice Mail Configuration
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Device Profile Configuration
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Gatekeeper Configuration
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Gateway Configuration
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Cisco IP Phone Configuration
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Phone Button Template Configuration
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Adding a New User
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Searching the Global Directory
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Plugin Configuration
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Cisco TAPI Service Provider Installation and Configuration
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Cisco JTAPI Installation and Configuration
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Personal Directory
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FeedbackTable Of Contents
Obtaining Technical Assistance
Preface
This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.
The preface covers these topics:
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Obtaining Technical Assistance
Purpose
The Cisco CallManager Administration Guide provides instructions for administering the Cisco CallManager system. This guide includes descriptions of procedural tasks you complete using Cisco CallManager. It also provides references for commands to assist you in using Cisco CallManager. This book acts as a companion to the Cisco CallManager System Guide which provides conceptual information about the Cisco CallManager and its components as well as tips for setting up features using the Cisco CallManager Administration web pages.
Audience
The Cisco CallManager Administration Guide provides information for network administrators responsible for managing the Cisco CallManager system. This guide requires knowledge of telephony and IP networking technology.
Organization
This guide is organized as shown in the following table:
Related Documentation
Refer to the following documents for further information about related Cisco IP telephony applications and products:
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Conventions
This document uses the following conventions:
Notes use the following conventions:
Note
Timesavers use the following conventions:
Timesaver
Tips use the following conventions:
Tips
Cautions use the following conventions:
Caution
Warnings use the following conventions:
Warning
Obtaining Documentation
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World Wide Web
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Documentation CD-ROM
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
