Table Of Contents
CAR User Reports Configuration
Understanding Bills
Configuring Individual Bills
Configuring Department Bills
Understanding Top N
Configuring Top N by Charge
Configuring Top N by Duration
Configuring Top N by Number of Calls
Understanding Cisco IP Manager Assistant (IPMA)
Configuring Cisco IPMA Manager Call Usage
Configuring Cisco IPMA Assistant Call Usage
Configuring CTI Application User
Cisco IP Phone Services
Mailing a Report
Searching for Users
CAR User Reports Configuration
CAR provides reporting capabilities for three levels of users:
•
Administrators—Generate system reports to help with load balancing, system performance, and troubleshooting.
•Managers—Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
•Individual users—Generate a billing report for their calls.
This chapter contains the following topics:
•Understanding Bills
•Understanding Top N
•Understanding Cisco IP Manager Assistant (IPMA)
•Configuring CTI Application User
•Cisco IP Phone Services
•Mailing a Report
•Searching for Users
Note Depending on your job function, you may not have access to every report that is described in this chapter.
Understanding Bills
Individual bills provide call information for the date range that you specify. You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. If you are an administrator, see System Scheduler Configuration, page 16-11, for more information.
Department bills provide call information and quality-of-service (QoS) ratings. If you are a manager, you can generate a summary or detailed report of the calls made by all users who report to you, or only those users that you choose.
If you are a CAR administrator, you can generate a summary or detailed report of the calls that are made by some or all users in the system. This report helps you keep track of all calls on a user-level basis for the entire system.
Configuring Individual Bills
This section describes how to view, or mail, summary or detail information about users, managers, and administrators.
Procedure
Step 1 If you are a user or manager, choose Bills > Individual and continue with Step 3. If you are a CAR administrator, proceed to Step 2.
The Individual Bill window displays.
Step 2 If you are a CAR administrator, choose User Reports > Bills > Individual.
The Individual Bill window displays.
Step 3 In the Report Type field, choose Summary or Detail.
Summary reports provide a summary of all calls for a chosen period (the total number of calls that were made and the charges that were incurred). Detailed reports provide the call types (Internal, Local, Long Distance, International, or On Net) for all calls over a chosen period.
Step 4 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.
Step 5 Choose the date range for the period for which you want to see call information.
Step 6 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 7 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 8 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Related Topics
•Bill Summary Report Results
•Bill Detail Report Results
•Configuring Department Bills
Configuring Department Bills
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
This section describes how to generate, view, or mail summary or detail information about departmental bills.
Procedure
Step 1 If you are a manager, choose Bills > Department and continue with Step 3. If you are a CAR administrator, proceed to Step 2.
The Department Bill window displays.
Step 2 If you are a CAR administrator, choose User Reports > Bills > Department.
The Department Bill window displays.
Step 3 In the Report Type field, choose Summary or Detail.
Summary reports provide a summary of all calls for a chosen period (the total number of calls that were made and the charges that were incurred). Detailed reports provide the call types (Internal, Local, Long Distance, International, or On Net) for all calls over a chosen period.
Step 4 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.
Step 5 Choose the date range for the period for which you want to see call information.
Step 6 If you are a manager, continue with Step 7; otherwise, if you are a CAR administrator, continue with Step 11.
Step 7 To choose all of your direct reports, check the Select All Reportees check box.
The List of Reportees shows your direct reports.
Step 8 To choose individual reportees, choose the reports that are shown in the List of Reportees.
Step 9 Click Add.
The department bill includes only users who are listed in the Selected Reportees box.
Step 10 To see the reportees under a particular user, choose the user and click the Down button.
All reportees to the chosen user display.
Step 11 If you are a CAR administrator, check the Select All Users check box to include all users. If you are a manager, proceed to Step 14.
Step 12 To specify individual users, enter the user ID of the individual that you want to include in the report in the User ID field.
Step 13 Click Add.
You can also use a provided search function. See Searching for Users, for instructions on using the search feature.
Step 14 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view themby using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 15 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 16 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Related Topics
•Bill Summary Report Results
•Bill Detail Report Results
•Configuring Individual Bills
Understanding Top N
Top N by Charge reports the users who made or received the top number of calls. If you are a manager, the report includes the top charges for all calls that were made by users who report to you during the specified period. If you are a CAR administrator, the report includes the top charges for all calls that were made by all users on the system for the specified period. You can generate each Top N report with 2-3 options to show the Top N Users, Destinations, Calls, or Extensions.
Top N by Duration reports the top number of users that incurred a maximum time on calls during a period that you specify. If you are a manager, the report lists the top number of users who report to you that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. If you are a CAR administrator, the report lists the top number of users that incurred a maximum time for calls that were made during the chosen date range, starting with the longest.
Top N by Number of Calls reports the top number of calls that were made and received by users during a period that you specify. If you are a manager, the report lists the top number of calls by users among the users who report to you for the chosen date range. If you are a CAR administrator, the report lists the top number of calls for each user in the system.
Configuring Top N by Charge
This section describes how to generate, view, or mail reports about the top calls when classified by cost.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 If you are a user or manager, choose Top N > By Charge and continue with Step 3. If you are a CAR administrator, proceed to Step 2.
The Top N by Charge window displays.
Step 2 If you are a CAR administrator, choose User Reports > Top N > By Charge.
The Top N by Charge window displays.
Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you have chosen Generate New Report in Step 5. Table 18-1 describes the call types.
Table 18-1 Top N by Charge Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Step 4 In the Report Type field, choose a report type as described in Table 18-2.
Table 18-2 Top N by Charge Report Types
Report Type
|
Description
|
By Individual Users
|
This report lists the users who incurred the maximum charges.
|
By Destinations
|
This report lists the destinations that incurred the maximum charges.
|
By All Calls
|
This default report lists the calls that incurred the maximum charges.
|
Note Top N Destination by Charge reports display the Top destinations based on the charge incurred. If the same destination number comprises different call classifications (for example, some are Internal and some are Incoming), then they get treated and listed separately in these reports.
Step 5 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.
Step 6 If you chose Generate New Report in Step 5, enter the number (n) of records that display in the report in the No of Records field. The default designates five.
Step 7 If you chose Generate New Report in Step 5, choose the date range for the period for which you want to generate the report.
Step 8 If you chose Generate New Report in Step 5, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view themby using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 9 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 10 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Related Topics
•Top N By Charge or Duration Report Results
•Configuring Top N by Duration
•Configuring Top N by Number of Calls
Configuring Top N by Duration
This section describes how to generate, view, or mail reports about the top calls when they are classified by duration.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 If you are a manager, choose Top N > By Duration and continue with Step 3. If you are a CAR administrator, proceed to Step 2.
The Top N by Duration window displays.
Step 2 If you are a CAR administrator, choose User Reports > Top N > By Duration.
The Top N by Duration window displays.
Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you have chosen Generate New Report in Step 5. Table 18-3 describes the call types.
Table 18-3 Top N by Duration Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and go into the Cisco CallManager network.
|
Tandem
|
Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and then were transferred outbound from the Cisco CallManager network through a gateway.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Step 4 In the Report Type field, choose a report type as described in Table 18-4.
Table 18-4 Top N by Duration Report Types
Report Type
|
Description
|
By Individual Users
|
This report lists the users who incurred the maximum duration.
|
By Destinations
|
This report lists the destinations that incurred the maximum duration.
|
By All Calls
|
This default report lists the calls that incurred the maximum duration.
|
Note Top N Destinations by Duration reports display the Top destinations based on the duration of the calls. If the same destination number comprises different call classifications (for example, some are Internaland some are Incoming), then they get treated and listed separately in these reports.
Step 5 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.
Step 6 If you chose Generate New Report in Step 5, enter the number (n) of records that display in the report in the No of Records field. The default designates five.
Step 7 If you chose Generate New Report in Step 5, choose the date range for the period for which you want to generate the report.
Step 8 If you chose Generate New Report in Step 5, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view themby using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 9 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 10 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Related Topics
•Top N By Charge or Duration Report Results
•Configuring Top N by Charge
•Configuring Top N by Number of Calls
Configuring Top N by Number of Calls
This section describes how to generate, view, or mail reports about the top calls when classified by volume.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 If you are a manager, choose Top N > By Number of Calls and continue with
Step 3. If you are a CAR administrator, proceed to Step 2.
The Top N by Number of Calls window displays.
Step 2 If you are a CAR administrator, choose User Reports > Top N > By Number of Calls.
The Top N by Number of Calls window displays.
Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 18-5 describes the call types.
Table 18-5 Top N by Number of Calls Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and go into the Cisco CallManager network.
|
Tandem
|
Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and then were transferred outbound from the Cisco CallManager network through a gateway.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Step 4 In the Report Type field, choose a report type as described in Table 18-6.
Table 18-6 Top N by Number of Calls Report Types
Report Type
|
Description
|
By Individual Users
|
This report lists the users who incurred the maximum number of calls.
|
By Extensions
|
This report lists the extensions that have placed or received the greatest number of calls in your group (managers) or the system (CAR administrators).
|
Step 5 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.
Step 6 If you chose Generate New Report in Step 5, enter the number (n) of records that display in the report in the No of Records field. The default designates five.
Step 7 If you chose Generate New Report in Step 5, choose the date range for the period for which you want to generate the report.
Step 8 If you chose Generate New Report in Step 5, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view themby using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 9 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 10 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Related Topics
•Top N By Number of Calls Report Results
•Configuring Top N by Charge
•Configuring Top N by Duration
Understanding Cisco IP Manager Assistant (IPMA)
Cisco IP Manager Assistant (IPMA) provides the call completion usage reports of both Cisco IPMA managers and assistants. The Cisco IPMA menu allows you to choose all, or a subset of managers or assistants, by using simple search functionality that is based on partial or complete first or last name. You can generate these reports on demand in either PDF or CSV format and e-mail them. In addition, you can select the time range and generate either detailed or summary level reports.
The manager reports can include calls that are handled only by managers for themselves; calls that are handled only by assistants for managers; and calls that qualify in either case. The summary report for a manager shows the number of calls of each type and total, apart from duration for each assistant (and/or manager). The detail report for a manager shows the date, origination time, origination number, destination number, call classification, and duration for each call for all the assistants (and/or manager), and last total duration for the manager.
The assistant reports can include calls that are handled only by assistants for themselves; or calls that are handled only by assistants for managers, and calls that qualify in either case. The summary report for an assistant shows the number of calls of each type and total of them apart from duration for each manager (and/or assistant). The detail assistant report shows the date, origination time, origination number, destination number, call classification, and duration for each call for all the managers (and/or assistant), and last total duration for the assistant.
Related Topics
•Configuring Cisco IPMA Manager Call Usage
•Configuring Cisco IPMA Assistant Call Usage
Configuring Cisco IPMA Manager Call Usage
This section describes how to generate a Cisco IPMA manager call usage report.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose User Reports > Cisco IPMA > Manager Call Usage.
The Call Usage for Cisco IPMA Manager window displays.
Step 2 From the Report Type drop-down list, choose either Summary or Detail.
Step 3 From the Calls handled by drop-down list, choose Manager, Assistant for Manager, or Manager & Assistant for Manager.
Step 4 Choose the date range for the period for which you want to see call information.
Step 5 In the Select Manager(s) box, either check the Select All Manager(s) check box and enter a manager's ID or click the Select Manager(s) link to search for a manager's ID and enter the ID(s) in the Manager Id field.
Step 6 Click Add.
The ID that you chose displays in the Selected Manager(s) box.
Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view themby using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 8 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 9 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Note To remove a manager from the Selected Manager(s) list, highlight the ID and click Remove. To remove all managers from the list, click Remove All.
Related Topics
•Understanding Cisco IP Manager Assistant (IPMA)
•Configuring Cisco IPMA Assistant Call Usage
Configuring Cisco IPMA Assistant Call Usage
This section describes how to generate an assistant call usage report.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose User Reports > Cisco IPMA > Assistant Call Usage.
The Call Usage for Cisco IPMA Assistant window displays.
Step 2 From the Report Type drop-down list, choose either Summary or Detail.
Step 3 From the Calls handled by drop-down list, choose Assistant, Assistant for Manager, or Assistant & Assistant for Manager.
Step 4 Choose the date range for the period for which you want to see call information.
Step 5 In the Select Assistant(s) box, either check the Select All Assistant(s) check box and enter an assistant's ID or click the Select Assistant(s) link to search for an assistant's ID and enter the ID(s) in the Assistant Id field.
Step 6 Click Add.
The ID that you chose displays in the Selected Assistant(s) box.
Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view themby using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 8 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 9 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Note To remove a manager from the Selected Assistant(s) list, highlight the ID and click Remove. To remove all assistants from the list, click Remove All.
Related Topics
•Understanding Cisco IP Manager Assistant (IPMA)
•Configuring Cisco IPMA Manager Call Usage
Configuring CTI Application User
Only CAR administrators can generate the CTI-enabled report. You can generate a list of users who have been configured for using CTI applications. The list does not show the users who currently are using CTI application user.
Tip CTI calls consume considerable call-processing resources. Use this report to ensure that only those users who truly need a CTI application have been allocated one. You can also use this report for capacity planning to ensure that your Cisco CallManager network is not overloaded due to the call-processing demands of CTI applications.
This section describes how to generate a list of users who are configured for using CTI applications.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose User Reports > CTI Application User.
The Users configured to use CTI applications window displays.
Step 2 In Report Format, choose either the CSV or PDF radio button.
Step 3 To generate the report, click View Report.
The Users configured to use CTI Applications report displays in the format you chose.
The report shows the following information:
•Sl No—Serial number
•Name—The name of the user
•User ID—The user ID for the user
Step 4 To mail the report to someone in an e-mail, click Send Report and follow the procedure described in the "Mailing a Report" section.
Step 5 Click Close when you finish viewing the list.
Cisco IP Phone Services
Only CAR administrators can generate the Cisco IP Phone services report. You can generate a report that shows chosen Cisco IP Phone services, the number of users who are subscribed to each of the chosen services, and the utilization percentage for each of the chosen services.
Use the following instructions to generate a report that shows the usage of specific Cisco IP Phone services.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose User Reports > Cisco IP Phone Services.
The Cisco IP Phone Services window displays a list of all Cisco IP Phone services that have been configured in the system.
Step 2 In the List of Cisco IP Phone Services area, choose the services that you want to include in the report.
Step 3 To add the chosen service to the Selected Cisco IP Phone Services box, click Add.
The report will include all services that are listed in this box when you generate it.
Step 4 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 5 Click View Report.
If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.
Step 6 If you want to mail the report, click Send Report. To send the report, follow the procedure that is described in Mailing a Report.
Related Topic
•Cisco IP Phone Services Report Results
Mailing a Report
You can e-mail all reports in CAR. You can send a report by mail from any report window in CAR. You can also view the report first and then send it.
Before You Begin
To e-mail reports, first configure valid Mail Parameters. The Mail Parameters allow CAR to send e-mail by using the e-mail server in your system. See Configuring Mail Server Parameters, page 16-4, for more information. Also, set up the details of the report that you want generated. See the following sections:
•Understanding Bills
•Understanding Top N
•Cisco IP Phone Services
•Understanding Cisco IP Manager Assistant (IPMA)
•Chapter 19, "CAR System Reports Configuration"
•Chapter 20, "CAR Device Reports Configuration"
•Chapter 21, "CDR Search Configuration"
This section describes how to mail a CAR report.
Procedure
Step 1 Within any CAR Reports windows or after viewing the report, click Send Report.
The Mail To window displays.
Step 2 Enter the e-mail ID for the user to whom you want to send the report.
Step 3 To search for a user, click To.
A User Search window displays.
Step 4 In the First Name and Last Name fields, enter characters of the first or last name of the user and click Search.
A User Search Results window displays in the same page and lists all users who matched the search criteria that you entered.
Step 5 In the row for the user to whom you want to send the report, click the Select link.
The user that you chose gets added to the To field of the Mail To window. Repeat this step to add more users to the list of people who will be e-mailed a copy of this report.
Step 6 When you have added all users, click Close in the User Search window.
The users who are listed in the Search Users window get copied to the To field of the Mail To window.
Step 7 To add a user to the Cc field, click Cc and follow the same instructions as described in Step 4 through Step 6.
Step 8 In the Subject field, enter a subject message (optional).
Step 9 In the Message area, enter a message (optional).
Step 10 To send the report, click Send.
Related Topics
•CAR User Reports Configuration
•CAR System Reports Configuration, page 19-1
•CAR Device Reports Configuration, page 20-1
•CDR Search Configuration, page 21-1
Searching for Users
Many of the reports in CAR provide a search function, so you can look for users. The following CAR reports support search:
•User Reports—Department and individual bills, Top N by charge, duration, and number of calls, Cisco IPMA, CTI Application User, and Cisco IP Phone Services
•System Reports—QoS details, Traffic Summary (Extn)
•System—Admin rights
•All reports that can be viewed and sent
Before You Begin
You must be using one of the windows that are listed in Searching for Users.
This section describes how to search for a user.
Procedure
Step 1 Click the Search Users link.
A User Search window displays.
Step 2 In the First Name and Last Name fields, enter characters of the first or last name of the user and click Search.
A User Search Results window displays in the same window and lists all users who matched the search criteria that you entered.
Step 3 In the row for the user that you want, click the Select link.
The user that you chose gets added to the List of Users in the User Search window. Repeat this step to add more users.
Step 4 When you have added all users, click Close in the User Search window.
Related Topics
•CAR User Reports Configuration
•CAR System Reports Configuration, page 19-1
•Chapter 16, "CAR System Configuration"
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