Cisco CallManager Serviceability Administration Guide, Release 4.1(2) - Real-Time Monitoring Configuration [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Real-Time Monitoring Configuration

Loading Real-Time Monitoring

RTMT Default Configuration

Creating Configuration Profiles

RTMT Window Components

Viewing the Summary Category in the View Tab

Viewing the Server Category in the View Tab

Monitoring Server CPU and Memory Information

Monitoring Server Disk Usage

Monitoring Server Critical Services

Viewing the CallProcess Category in the View Tab

Monitoring Call Activity

Monitoring Gateway Activity

Monitoring Trunk Activity

Monitoring SDL Queue

Viewing the Service Category in the View Tab

Monitoring Cisco TFTP

Monitoring Directory Server Information

Monitoring Heartbeat

Viewing the Device Category in the View Tab

Monitoring Device Summary Information

Monitoring Devices by Using Device Search

Viewing Phone Information

Viewing Device Properties

Viewing Application Information

Viewing the CTI Category in the View Tab

Monitoring CTI Manager Information

Using CTI Search

Monitoring CTI Applications by Using CTI Search

Monitoring CTI Devices by Using CTI Search

Monitoring CTI Lines by Using the CTI Search

Understanding Performance Monitoring

Adding a Counter to Monitor by Using the Perfmon Category

Configuring Performance Counters in Table View/Chart View

Configuring Alert Notification for a Counter

Zooming a Counter

Understanding Counter Properties

Displaying a Property Description

Configuring a Data Sample

Viewing Counter Data

Removing a Counter from Monitor

Understanding Alert Central in the Alert Tab

Viewing and Sorting Alerts in Alert Central

Setting Alert Properties

Removing an Alert

Enabling an Alert

Disabling an Alert

Suspending Alerts on Cisco CallManager Nodes or the Cluster

Clearing Alerts

Viewing Alert Events Details

Configuring E-mails for Alert Notification

Configuring Alert Actions

Counter Alert Configuration Settings

Real-Time Monitoring Configuration

This chapter provides procedural information to configure the Serviceability Real-Time Monitoring Tool (RTMT).

The following topics cover the Real-Time Monitoring Tool performance monitoring configuration information:

•Loading Real-Time Monitoring

•RTMT Default Configuration

•Creating Configuration Profiles

•RTMT Window Components

•Viewing the Summary Category in the View Tab

•Viewing the Server Category in the View Tab

•Viewing the CallProcess Category in the View Tab

•Viewing the Service Category in the View Tab

•Viewing the Device Category in the View Tab

•Viewing the CTI Category in the View Tab

•Using CTI Search

•Understanding Performance Monitoring

•Understanding Counter Properties

•Understanding Alert Central in the Alert Tab

•Counter Alert Configuration Settings

Loading Real-Time Monitoring

This section describes how to load the Real-Time Monitoring Tool (RTMT). You can install RTMT from Install Plugins, under the Application menu in either Cisco CallManager Administration or Cisco CallManager Serviceability, and then launch from the Windows RTMT desktop shortcut. Refer to the Cisco CallManager Administration Guide for information on plugin configuration.

Note The Cisco CallManager Serviceability program also lists RTMT under the Tools menu; however, if you choose RTMT from this location, you will be directed to the Install Plugins menu.

Procedure

Step 1 From your Windows desktop, double-click the Real-Time Monitoring Tool icon.

The Real-Time Monitoring Tool launch window displays. See Figure 12-3.

Step 2 In the Host IP Address field, enter either the digital IP address or host name.

Step 3 In the User Name field, enter a user name.

Step 4 In the Password field, enter a password.

Note Ensure that the authentication user name and password for RTMT is the same as the one that you used for installing Cisco CallManager. If the authentication fails or if the server is unreachable, you will be prompted to reenter the server and authentication details, or you can click the Cancel button to exit the application. If the authentication succeeds, RTMT launches the monitoring module either from local cache or from a remote node, when the local cache does not contain a monitoring module that matches the backend Cisco CallManager version.

Step 5 In the Port field, enter a port number.

Step 6 To connect to the server that has HTTPS enabled, check the Secure connection check box.

Note If the server in the Cisco CallManager cluster to which you are trying to connect is HTTPS-enabled, you must check the Secure connection check box to access the tool.

Note HTTPS does not work for HTTPS-enabled applications when you browse into the application by using Netscape 4.79 and a hostname that contains an underscore (_). Under these circumstances, the following message may display: The security library has encountered an improperly formatted DER-encoded message. When the message displays, click OK.

This error occurs because the certificate that enables the HTTPS service uses the hostname as the subject name of the certificate; Netscape 4.79 considers the underscore in the subject name to be an invalid character, so HTTPS will not work.

For HTTPS support, use Internet Explorer. To use Netscape 4.79 and the hostname to access the application, disable HTTPS, as described in the Cisco CallManager Security Guide.

Step 7 Click OK.

Step 8 If you are connecting, for the first time, to a server in the Cisco CallManager cluster that is HTTPS enabled, a dialog box displays that indicates that the certificate for the server may not be secure.

When you access RTMT online help, the Security Alert dialog box displays. This dialog box displays each time that you access online help until you install the certificate on your computer. To continue without installing the security certificate, click Yes. To install the security certificate, refer to the "Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)" section on page 1-4.

Step 9 If you trust the server certificate, click Yes in the dialog box. See Figure 12-1.

Figure 12-1 RTMT Server Certificate Dialog Box

Step 10 If you do not trust the certificate, click No. See Figure 12-2.

Figure 12-2 RTMT Server Certificate Rejection Dialog Box

Upon successful authentication, the RTMT window opens and displays with the default configuration. See the "Creating Configuration Profiles" section for more information.

Step 11 Click OK.

Note If you do not want a configuration that displays in the Select Configuration window, click the Cancel button. To create configuration profiles, see the "Creating Configuration Profiles" section.

The configuration that you chose displays.

Related Topics

•RTMT Default Configuration

•Creating Configuration Profiles

•RTMT Window Components

RTMT Default Configuration

When you initially load RTMT, the system includes a default configuration called CM-Default. Dynamically created, CM-Default monitors all registered phones in all the Cisco CallManager nodes. If your cluster includes five Cisco CallManager-configured nodes, CM-Default displays all registered phones for each node in a Cisco CallManager cluster, as well as calls in progress and active gateway ports and channels. See Figure 12-4.

See the "Creating Configuration Profiles" section for information on how to create your own configuration profile.

Figure 12-3 shows an example of the RTMT login window.

Figure 12-3 RTMT Login Window

Figure 12-4 RTMT Window with CM-Default Configuration Popup Dialog Box

Related Topics

•Loading Real-Time Monitoring

•Creating Configuration Profiles

•RTMT Window Components

Creating Configuration Profiles

You can create your own configuration profiles in RTMT after you open and view several different precanned (preconfigured) windows, such as CPU & Memory and SDL Queue. The following procedure describes how to create a profile.

Procedure

Step 1 Open the monitoring windows that you want to be a part of your configuration profile.

Step 2 Choose System > Profile.

The Preferences popup dialog box displays.

Step 3 Click Save.

The Save Current Configuration popup dialog box displays.

Step 4 In the Configuration name field, enter a name for this particular configuration profile.

Step 5 In the Configuration description field, enter a description of this particular configuration profile.

Note You can use whatever you want for the configuration profile name and description.

The system creates the new configuration profile.

Step 6 Close RTMT and relaunch it.

Step 7 Choose System > Profile again.

Step 8 In the popup dialog box, click Restore.

Your profile displays in the Configuration List.

Step 9 Click the profile that you want to open.

The precanned windows open automatically.

See the "RTMT Default Configuration" section for information on RTMT CM-Default.

RTMT Window Components

The RTMT window comprises two main components: the Menu Bar and Monitor Window. You can access several different monitoring functions by using both or either of these components. See Figure 12-5 for an RTMT window example.

Figure 12-5 RTMT Window

The RTMT menu bar, located at the top of the RTMT window, comprises the following drop-down menu items that provide specific monitoring functions:

•System menu

•Monitor menu

•Search menu

•Edit menu

•Device menu

•Perfmon menu

•Alert menu

•Window menu

•Application menu

•Help menu

Note You can use the RTMT Menu bar or the Monitor window in the left controlling center pane of the RTMT window to monitor many of the same monitoring objects in RTMT.

For more detailed information about the RTMT menu bar items, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

The RTMT main user interface, or monitor window, comprises two parts: a left controlling center pane and right content viewing pane.

The controlling center pane comprises the View tab and the Alert tab. The View tab comprises several different monitoring categories, and the Alert tab comprises only the Alert category.

See the following sections for procedures for the View tab monitoring categories:

•Viewing the Summary Category in the View Tab

•Viewing the Server Category in the View Tab

•Viewing the CallProcess Category in the View Tab

•Viewing the Service Category in the View Tab

•Viewing the Device Category in the View Tab

•Viewing the CTI Category in the View Tab

•Using CTI Search

•Understanding Performance Monitoring

•Understanding Counter Properties

See the following sections for procedures for the Alert tab monitoring category:

•Understanding Alert Central in the Alert Tab

•Counter Alert Configuration Settings

Related Topics

•Loading Real-Time Monitoring

•Creating Configuration Profiles

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing the Summary Category in the View Tab

The following procedure describes how to view summary information by using the Summary category in the View tab.

Note You can also view a summary of the Cisco CallManager cluster by using the menu bar at the top of the RTMT pane by choosing Monitor > Cluster Summary. For more information the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Summary.

The Summary window displays and shows the activities of several precanned monitoring objects in the Cisco CallManager cluster such as memory and CPU usage, registered phones, calls in progress, and active gateway ports and channels. See Figure 12-6 for a Summary monitoring window example.

Note Memory Usage % = (Committed Memory/Total Physical Memory) * 100%
CPU Usage % = the percentage of time that the processor executes in a non-Idle thread.

Figure 12-6 Summary Window

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing the Server Category in the View Tab

See the following procedures for information on how to view server information by using the Server category in the View tab.

•Monitoring Server CPU and Memory Information

•Monitoring Server Disk Usage

•Monitoring Server Critical Services

Monitoring Server CPU and Memory Information

The following procedure describes how to monitor CPU and memory information in the Server category.

Note You can also monitor CPU and memory information by using the menu bar at the top of the RTMT pane by choosing Monitor > Server, and then choosing CPU and Memory from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Server.

Step 3 In the left controlling center pane under Server, click the CPU & Memory icon.

The CPU & Memory window displays and shows the server memory and CPU usage. See Figure 12-7 for a Server CPU & Memory window example.

Note Memory Usage % = (Committed Memory/Total Physical Memory) * 100%
CPU Usage % = the percentage of time that the processor executes in a non-Idle thread.

Figure 12-7 Server CPU & Memory Window

Step 4 To monitor CPU and memory usage on another server, click the Process at Host down arrow and, from the drop-down list, choose the server that you want to monitor.

The CPU and memory usage monitoring information for the server that you chose displays.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Server Disk Usage

The following procedure describes how to monitor disk usage in the Server category.

Note You can also monitor disk usage information by using the menu bar at the top of the RTMT pane by choosing Monitor > Server and then choosing DISK usage from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Server.

Step 3 In the left controlling center pane under Server, click the Disk Usage icon.

The Disk Usage monitoring window displays and shows the percentage of disk usage per the largest partition in each host. See Figure 12-8 for a Server Disk Usage window example.

Figure 12-8 Server Disk Usage Window

Step 4 To monitor disk usage on another server, click the Disk Usage at Host down arrow and, from the drop-down list, choose the server that you want to monitor.

The disk usage monitoring information for the server that you chose displays.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Server Critical Services

The following procedure describes how to monitor critical services in the Server category.

Note You can also monitor critical services by using the menu bar at the top of the RTMT pane by choosing Monitor > Server and then choosing Critical Services from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Server.

Step 3 In the left controlling center pane under Server, click the Critical Services icon.

The Critical Services monitoring window displays and shows the services on this particular server. See Figure 12-9 for a Server Critical Services window example.

Figure 12-9 Server Critical Services Window

Step 4 To monitor critical services on another server, click the Critical Services at Host down arrow, from the drop-down list, choose the server that you want to monitor.

The critical services monitoring information for the server that you chose displays. From this window, you can monitor each service on the Cisco CallManager node and determine whether the service is up, down, or activated and determine how long the service has been in the current status.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing the CallProcess Category in the View Tab

See the following procedures for information on how to view call-processing information by using the CallProcess category in the View tab.

•Monitoring Call Activity

•Monitoring Gateway Activity

•Monitoring Trunk Activity

•Monitoring SDL Queue

Monitoring Call Activity

The following procedure describes how to monitor call activity in the CallProcess category.

Note You can also monitor call activity information by using the menu bar at the top of the RTMT pane by choosing Monitor > Call Process and then choosing Call Activity from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CallProcess.

Step 3 In the left controlling center pane under CallProcess, click the Call Activity icon.

The Call Activity monitoring window displays and shows the call activity for each Cisco CallManager node in the cluster. See Figure 12-10 for a Call Activity monitoring window example.

Figure 12-10 Call Process Call Activity Window

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Gateway Activity

The following procedure describes how to monitor gateway activity in the CallProcess category.

Note You can also monitor gateway activity by using the menu bar at the top of the RTMT pane by choosing Monitor > Call Process and then choosing Gateway Activity from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CallProcess.

Step 3 In the left controlling center pane under CallProcess, click the Gateway Activity icon.

The Gateway Activity monitoring window displays and shows gateway activity for the Cisco CallManager cluster. See Figure 12-11 for a Gateway Activity monitoring window example.

Figure 12-11 Call Process Gateway Activity Window

The gateway activity in the cluster displays according to gateway type.

Step 4 To view the gateway activity for another gateway type, click the Gateway Type down arrow and, from the drop-down list, choose the gateway type that you want to monitor.

The window displays the gateway activity of the gateway type that you chose.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Trunk Activity

The following procedure describes how to monitor trunk activity in the CallProcess category.

Note You can also monitor trunk activity by using the menu bar at the top of the RTMT pane by choosing Monitor > Call Process, and then choosing Trunk Activity from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CallProcess.

Step 3 In the left controlling center pane under CallProcess, click the Trunk Activity icon.

The Trunk Activity monitoring window displays and shows the trunk activity for the Cisco CallManager cluster. See Figure 12-12 for a Trunk Activity monitoring window example.

Figure 12-12 Call Process Trunk Activity Window

The trunk activity in the cluster displays according to trunk type.

Step 4 To view the trunk activity for another trunk type, click the Trunk Type down arrow and, from the drop-down list, choose the trunk type that you want to monitor.

The window displays the trunk activity of the trunk type that you chose.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring SDL Queue

The following procedure describes how to monitor the SDL Queue in the CallProcess category.

Note You can also monitor the SDL Queues by using the menu bar at the top of the RTMT pane by choosing Monitor > Call Process and then choosing SDL Queues from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CallProcess.

Step 3 In the left controlling center pane under CallProcess, click the SDL Queue icon.

The SDL Queue monitoring window displays and shows the SDL queue information. See Figure 12-13for an SDL Queue monitoring window example.

Figure 12-13 Call Process SDL Queue Window

The SDL Queue information in the cluster displays according to SDL Queue type.

Step 4 To view the SDL queue information for another SDL Queue type, click the SDL Queue Type down arrow and, from the drop-down list, choose the trunk type that you want to monitor.

The window displays the SDL queue information of the SDL Queue type that you chose.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing the Service Category in the View Tab

See the following procedures for information on how to view service monitoring information by using the Service category in the View tab.

•Monitoring Cisco TFTP

•Monitoring Directory Server Information

•Monitoring Heartbeat

Monitoring Cisco TFTP

The following procedure describes how to monitor the Cisco TFTP in the Service category.

Note You can also monitor Cisco TFTP by using the menu bar at the top of the RTMT pane by choosing Monitor > Service and then choosing Cisco TFTP from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Service.

Step 3 In the left controlling center pane under Service, click the Cisco TFTP icon.

The Cisco TFTP monitoring window displays and shows the Cisco TFTP status for each Cisco CallManager node.See Figure 12-14 for a Cisco TFTP monitoring window example.

Figure 12-14 Service Cisco TFTP Window

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Directory Server Information

The following procedure describes how to monitor directory server information in the Service category.

Note You can also monitor directory server information by using the menu bar at the top of the RTMT pane by choosing Monitor > Service and then choosing Directory Server from the drop-down menu. For more information the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Service.

Step 3 In the left controlling center pane under Service, click the DirectoryServer icon.

The DirectoryServer monitoring window displays and shows directory server information for the Cisco CallManager cluster. See Figure 12-15 for a DirectoryServer monitoring window example.

Figure 12-15 Service DirectoryServer Window

The Directory Servers pane displays. See Table 12-1 for a description of the directory servers information.

Table 12-1 Directory Servers Information

Information

Description

CallManager Node

The name of the Cisco CallManager node (IP address or host name) as configured in the database

Directory Server

The IP address or host name and the port number of the Cisco CallManager server on which the directory resides

Directory Type

Embedded, Netscape, or Active Directory

Connection Status (Reason)

Operational or Not Connected. If a Not Connected connection status exists, an error message displays that describes the error return code that the Directory API returns.

Replication Status (Reason)

Operational or Not Operational. If the directory type is Embedded and a subscriber node, a status displays. If the directory type is Embedded and a publisher/subscriber node, it is also a directory publisher node.

If the replication status is Not Operational, an error message displays that describes the error return code that the Directory API returns.

Note You can expand and contract the columns of the Directory Services window. Move the cursor to the column edge. When the double arrow displays, click the mouse and move left and right to expand and contract.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Heartbeat

The following procedure describes how to monitor the Cisco CallManager heartbeat in the Service category. For more information on the Cisco CallManager heartbeat, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Note You can also monitor heartbeat information by using the menu bar at the top of the RTMT pane by choosing Monitor > Service and then choosing Heartbeat from the drop-down menu. For more information the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Service.

Step 3 In the left controlling center pane under Service, click the Heartbeat icon.

The Heartbeat monitoring window displays and shows the heartbeat information for the Cisco CallManager, Cisco TFTP service, and the Cisco Telephony Call Dispatcher (TCD) service. See Figure 12-16 for a Heartbeat monitoring window example.

Figure 12-16 Service Heartbeat Window

The Heartbeat monitoring window shows the heartbeat information for each Cisco CallManager node, Cisco TFTP node, and Cisco TCD node in the cluster.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing the Device Category in the View Tab

See the following procedures for information on how to view device monitoring information by using the Device category in the View tab:

•Monitoring Device Summary Information

•Monitoring Devices by Using Device Search

Monitoring Device Summary Information

The following procedure describes how to monitor all the devices in the Cisco CallManager cluster in the Device category.

Note You can also monitor device information by using the menu bar at the top of the RTMT pane by choosing Monitor > Device and then choosing Device Summary from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Device.

Step 3 In the left controlling center pane under Device, click the Device Summary icon.

The Device Summary monitoring window displays and shows phone, gateway, and media resources activities in the Cisco CallManager cluster. See Figure 12-17 for a Device Summary monitoring window example.

Figure 12-17 Device Summary Window

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring Devices by Using Device Search

The following procedure describes how to search for Cisco CallManager devices to monitor by using Device Search in the Device category.

Note You can also search for Cisco CallManager devices by using the menu bar at the top of the RTMT pane by choosing Search > Device and then choosing the particular device for which you want to search from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Device.

Step 3 In the left controlling center pane under Device, click the Device Search icon.

The Device Search window displays and shows the cluster and a tree hierarchy that lists all the devices within the cluster. See Figure 12-18 for a Device Search window example.

Figure 12-18 Device Search Window

You can use the right-click button on your mouse to find devices within the cluster, go to Cisco CallManager Administration windows, or view cluster information for each Cisco CallManager node in the cluster.

Step 4 To find devices within the cluster, click the cluster name at the top of the tree hierarchy and right-click. See Figure 12-19.

Figure 12-19 Device Search Cluster Monitoring

Step 5 Click Monitor.

The Find devices in StandAloneCluster dialog box displays.

Step 6 In the Select device with status dialog box, choose one of the following radio buttons:

•Registered

•Unregistered

•Rejected

•Any Status

•Device only configured in database.

The drop-down box that displays to the right of the radio button highlights.

Step 7 In the drop-down box, click the down arrow.

The nodes in the Cisco CallManager cluster display in the drop-down list.

Step 8 Choose the Cisco CallManager node or any Cisco CallManager for which you want the device information to display.

Note In the remaining steps, you can choose the < Back, Next >, Finish, or Cancel buttons. The procedure uses the button that completes the procedure.

Step 9 Click the Next > button.

The Search by device model dialog box displays.

Step 10 Click one of the following radio buttons:

•Any Model

•Device Model

Step 11 If you chose Device Model, choose the device for which you want the device information to display.

Step 12 Click Next.

The Search with name dialog box displays.

Step 13 Choose one of the following radio buttons and enter the appropriate information in the corresponding fields, if applicable:

•Any name/address

•Directory Number (for example, 200*)

•Device Name (for example, SEP123*)

•Device Description (for example, Auto*)

•IP Address (for example, 172.20.12.*)

•IP Subnet

Click Next.

The Monitor following attributes dialog box displays.

Step 14 Check one or all of the following search attributes:

•Name

•Node

•IPAddress

•Model

•StatusReason

•Status

•DirNumber

•Type

•LoginUserId

•TimeStamp

Step 15 Click Finish.

See Figure 12-20. Based on your search criteria, a window displays the results of your search.

Figure 12-20 Device Search Results

Step 16 To view Cisco CallManager cluster information, click the cluster name at the top of the tree hierarchy and right-click.

Step 17 Click Properties.

The CallManager Cluster Info window displays and shows cluster information for each Cisco CallManager node in the cluster. See Figure 12-21.

Figure 12-21 Cisco CallManager Cluster Information Window

Step 18 Click the tab with the name of the Cisco CallManager node for which you want to view cluster information.

Step 19 To update cluster information, click Update.

You can use the right-click button on your mouse to monitor devices within the cluster or go to Cisco CallManager Administration for each Cisco CallManager node in the cluster.

Step 20 To monitor devices within the cluster, click the device name from the tree hierarchy and right-click. See Figure 12-22.

Figure 12-22 Device Monitoring

Step 21 Click Monitor.

A dialog box for the device that you chose displays.

Step 22 In the Select device with status dialog box, choose one of the following radio buttons:

•Registered

•Unregistered

•Rejected

•Any Status

•Device only configured in database.

The drop-down box that displays to the right of the radio button highlights, if applicable.

Step 23 Choose the Cisco CallManager node on which you want to monitor the device or choose Any CallManager.

Step 24 Click Next.

The Search by device model dialog box displays.

Step 25 Choose one of the following radio buttons:

•Any Model

•Device Model

Step 26 If you chose Device Model, choose the device for which you want the device information to display.

Step 27 Click Next.

The Search with name dialog box displays.

Step 28 Choose one of the following radio buttons and enter the appropriate information in the corresponding fields, if applicable:

•Any name/address

•Directory Number (for example, 200*)

•Device Name (for example, SEP123*)

•Device Description (for example, Auto*)

•IP Address (for example, 172.20.12.*)

•IP Subnet

Click Next.

The Monitor following attributes dialog box displays.

Step 29 Choose one or all of the following search attributes:

•Name

•Node

•Model

•Time Stamp

•Status

•IpAddress

•StatusReason

Step 30 Click Finish.

Based on your search criteria, a window displays the results of your search.

Step 31 Repeat Step 20 through Step 30 for each device that you want to monitor.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing Phone Information

You can view information about phones that display in the RTMT device monitoring pane. This section describes how to view phone information.

Procedure

Step 1 To display the phone in the RTMT device monitoring pane, see the "Monitoring Devices by Using Device Search" section.

Step 2 Choose the phone for which you want information.

Step 3 Right-click the mouse button.

A popup menu displays.

Step 4 Choose Open.

The Device Information window displays. See Figure 12-23. For more information on the device, choose any field that is displayed in the left pane of the window.

Figure 12-23 Device Information Window

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing Device Properties

You can view the properties of devices that display in the RTMT device monitoring pane. This section describes how to view device properties.

Procedure

Step 1 Perform the procedure to display the device in the RTMT device monitoring pane. See the "Monitoring Devices by Using Device Search" section.

Step 2 Choose the device for which you want property information.

Step 3 Right-click the mouse button.

A popup menu displays.

Step 4 Choose Properties.

The Device Property window displays.

Step 5 To display the device description information, click the Description tab.

Step 6 To display other device information, click the Other Info tab.

The window displays product ID, HTTP support, platform type, and registration attempts.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing Application Information

You can view the application information for selected devices such as the Cisco IP phone, CTI port, and CTI route point. This section describes how to view application information.

Procedure

Step 1 Choose the device for which you want application information; for example, CTI.

Step 2 Right-click the mouse button.

A popup menu displays.

Step 3 Choose App Info.

The Application Information window displays the CTI manager node name, application ID, user ID, application IP address, application status, app time stamp, device time stamp, device name, and CTI device open status.

Step 4 To view updated information, click the Refresh button or to close the window, click the OK button.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing the CTI Category in the View Tab

See the following procedures for information on how to view CTI Manager monitoring information by using the CTI category in the View tab.

•Monitoring CTI Manager Information

•Using CTI Search

•Monitoring CTI Applications by Using CTI Search

•Monitoring CTI Devices by Using CTI Search

Monitoring CTI Manager Information

The following procedure describes how to monitor CTI Managers in the Cisco CallManager cluster in the CTI category.

Note You can also monitor CTI Manager information by using the menu bar at the top of the RTMT pane by choosing Monitor > CTI Manager. For more information the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CTI.

Step 3 In the left controlling center pane, click the Cti Manager icon.

The CtiManager monitoring window displays and shows the number of open devices, lines, and CTI connections for each Cisco CallManager in the cluster. See Figure 12-24 for a CtiManager monitoring window example.

Figure 12-24 CtiManager Monitoring Window

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Using CTI Search

With CTI Search, you can search for all CTI applications, devices, and lines in the Cisco CallManager cluster. See the following procedures for information on how to search for CTI information:

•Monitoring CTI Applications by Using CTI Search

•Monitoring CTI Devices by Using CTI Search

•Monitoring CTI Lines by Using the CTI Search

Monitoring CTI Applications by Using CTI Search

The following procedure describes how to search for Cisco CallManager CTI applications to monitor by using CTI Search in the CTI category.

Note You can also search for Cisco CallManager CTI applications by using the menu bar at the top of the RTMT pane by choosing Search > CTI and then choosing the CTI application, device, or line for which you want to search from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Tip To choose a CTI application, double-click the name or right-click Applications. A double-click opens the Select Applications to Monitor window. A right-click displays the Monitor option, which must be chosen to display the Select Applications to Monitor window. In the following procedure, use either method to choose applications.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CTI.

Step 3 In the left controlling center pane, click the CTI Search icon.

The CTI Search window displays and shows the cluster and a tree hierarchy that lists all the CTI applications, devices, and lines within the cluster. See Figure 12-25 for a CTI Search window example.

Figure 12-25 CTI Search Monitoring Window

Step 4 In the tree hierarchy list, choose Applications.

The Select Applications to monitor window displays.

Step 5 In the CTI Manager field, from the drop-down list box, choose the CTI manager that you want to monitor.

Step 6 In the Applications Status field, choose the application status.

Step 7 Click Next.

A window with search criteria displays.

Step 8 Click one of the following radio buttons:

•Any name/address

•App Id

•IP Address

•IP Subnet

•UserId

Step 9 Enter the information in the field for the radio button that you chose; for example, if you chose the IP Subnet radio button, enter the IP address and the subnet mask in the field.

Step 10 Click Next.

A window with the monitoring attributes fields displays.

Step 11 Check the check box for the attributes of the applications that you want to monitor.

Step 12 Click Finish.

The applications monitoring pane displays the information that you chose.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring CTI Devices by Using CTI Search

The following procedure describes how to search for Cisco CallManager CTI devices to monitor by using CTI Search in the CTI category.

Note You can also search for Cisco CallManager CTI devices by using the menu bar at the top of the RTMT pane by choosing Search > CTI and then choosing the CTI application, device, or line for which you want to search from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Tip To choose a CTI device, double-click the name or right-click Devices. A double-click opens the Select Devices to Monitor window. A right-click displays the Monitor option, which must be chosen to display the Select Devices to Monitor window. In the following procedure, use either method to choose devices.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CTI.

Step 3 In the left controlling center pane, click the CTI Search icon.

The CTI Search window displays and shows the cluster and a tree hierarchy that lists all the CTI applications, devices, and lines within the cluster. See Figure 12-25 for a CTI Search window example.

Step 4 In the tree hierarchy list, choose Devices.

The Select Devices to monitor window displays.

Step 5 In the CTI Manager field, choose the CTI manager that you want to monitor in the drop-down list box.

Step 6 In the Devices Status field, choose the device status.

Step 7 In the Devices box, click one of the following radio buttons:

•Any name/address

•Device Name (for example, SEP123*)

Note If you chose the Device Name radio button, enter the device name in the field.

Step 8 Click Next.

Step 9 In the Application Pattern box, choose one of the following radio buttons:

•Any name/address

•App Id

•IP Address

•IP Subnet

•UserId (for example, jsmith*)

Step 10 Enter the information in the field for the radio button that you chose; for example, if you chose IP Subnet, enter the IP address and subnet mask in the field.

Step 11 Click Next.

A window with the monitoring attributes fields displays.

Step 12 Check the check box for the attributes of the devices that you want to monitor.

Step 13 Click Finish.

The devices monitoring pane displays the information that you chose.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Monitoring CTI Lines by Using the CTI Search

The following procedure describes how to search for Cisco CallManager CTI lines to monitor by using CTI Search in the CTI category.

Note You can also search for Cisco CallManager CTI lines by using the menu bar at the top of the RTMT pane by choosing Search > CTI and then choosing the CTI application, device, or line for which you want to search from the drop-down menu. For more information on the RTMT Menu Bar, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

Tip To choose CTI lines, double-click the name or right-click Lines. A double-click opens the Select Lines to Monitor window. A right-click displays the Monitor option, which must be chosen to display the Select Lines to Monitor window. In the following procedure, use either method to choose lines.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click CTI.

Step 3 In the left controlling center pane, click the CTI Search icon.

The CTI Search window displays and shows the cluster and a tree hierarchy that lists all the CTI applications, devices, and lines within the cluster. See Figure 12-25 for a CTI Search window example.

Step 4 In the tree hierarchy list, choose Lines.

The Select Lines to monitor window displays.

Step 5 In the CTI Manager & Status field, choose the CTI manager that you want to monitor in the drop-down list box.

Step 6 In the Lines Status field, choose the status.

Step 7 In the Devices box, choose one of the following radio buttons:

•Any name/address

•Device Name (for example, SEP123*)

Note If you chose the Device Name radio button, enter the device name in the field.

Step 8 In the Lines box, choose one of the following radio buttons:

•Any name/address

•Directory Number (for example, 200*)

Note If you chose the Directory Number radio button, enter the directory number in the field.

Step 9 Click Next.

Step 10 In the Application Pattern box, choose one of the following radio buttons:

•Any name/address

•App Id (for example, TSP*)

•IP Address (for example, 172.20.12*)

•IP Subnet

•UserId (for example, jsmith*)

Step 11 Enter the information in the field for the radio button that you chose; for example, if you chose IP Subnet, enter the IP address and subnet mask in the field.

Step 12 Click Next.

A window with the monitoring attributes fields displays.

Step 13 Check the check box for the attributes of the lines that you want to monitor.

Step 14 Click Finish.

The lines monitoring pane displays the information that you chose.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Understanding Performance Monitoring

You can monitor the performance of the Cisco CallManager software by choosing the counters for any object. The counters for each object display when the folder is expanded. See the following sections for perfmon monitoring procedures:

•Adding a Counter to Monitor by Using the Perfmon Category

•Configuring Alert Notification for a Counter

•Zooming a Counter

•Displaying a Property Description

•Configuring a Data Sample

•Viewing Counter Data

•Removing a Counter from Monitor

Related Topics

•Microsoft Performance, page 23-1

•Chapter 2, "Performance Objects and Counters," Cisco CallManager Serviceability System Guide

•Appendix A, "Cisco CallManager Performance Counters, RTMT, and CISCO-CCM-MIB," Cisco CallManager Serviceability System Guide

Adding a Counter to Monitor by Using the Perfmon Category

To troubleshoot system performance problems, you can add the counter that is associated with the perfmon object to the RTMT Perfmon Monitoring pane, which displays a chart for the counter. Category tabs contain up to six performance counter charts.

Before You Begin

Follow the steps in the "Loading Real-Time Monitoring" section before beginning the following procedure.

This section describes how to add a counter to the RTMT Perfmon Monitoring pane.

Note To choose a counter, double-click the name, right-click the name, or drag the counter and drop it in the Perfmon Monitoring pane. A double-click displays the counter information in chart format in the RTMT Perfmon Monitoring pane. A right-click opens a menu and displays the Add option; choose Add to display the counter information in the RTMT Perfmon Monitoring pane. In the following procedure, use any method to choose a device.

Note You can display up to three counters in one chart in the RTMT Permon Monitoring pane. To add three counters in one chart, click the counter and drag it to the RTMT Perfmon Monitoring pane. Repeat for each counter.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Perfmon.

Step 3 In the left controlling center pane under Perfmon, click the Perfmon Monitoring icon.

The Perfmon Monitoring window displays and shows a tree hierarchy with the Cisco CallManager cluster name at the top.

Step 4 Click the name of the node on which you want to add a counter to monitor.

The tree hierarchy expands and displays all the perfmon objects that the node comprises.

Step 5 Click the file icon next to the object name that lists the counters that you want to monitor.

The object icon opens, and a list of counters displays.

Step 6 Choose the counter that you want to monitor.

Step 7 Right-click the counter name.

Step 8 Click Counter Monitoring.

The counter chart displays in the RTMT Perfmon Monitoring pane. See Figure 12-26 for a perfmon counter monitoring chart example.

Figure 12-26 Perfmon Counter Chart

To monitor the counter in table format, see the "Removing a Counter from Monitor" section.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Configuring Performance Counters in Table View/Chart View

The Cisco CallManager software displays perfmon counters in chart or table format. Chart format looks like a miniature screen of information. Up to six charts display in the RTMT Perfmon Monitoring pane for each category tab that you create. Because chart view is the default, you configure the perfmon counters to display in table format when you create a category.

This section describes how to configure table format for the Perfmon Monitoring pane.

Procedure

Step 1 In the left controlling center pane, click the View tab.

Step 2 Click Perfmon.

Step 3 In the left controlling center pane under Perfmon, click the Perfmon Monitoring icon.

Step 4 In the RTMT menu bar, choose Edit > New Tab.

Step 5 In the Enter tab name field, enter a name for the tab.

Step 6 To display the perfmon counters in table format, check the Present Data in Table View check box; otherwise, leave box unchecked for chart view.

Step 7 Click the OK button.

A new tab with the name that you chose displays at the bottom of the RTMT pane.

Step 8 Choose the object and perfmon object that you want to monitor. See Adding a Counter to Monitor by Using the Perfmon Category.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Configuring Alert Notification for a Counter

The following procedure describes how to configure alert notification for a counter.

Before You Begin

Before beginning the following procedure, perform the steps in the "Adding a Counter to Monitor by Using the Perfmon Category" section.

Procedure

Step 1 From the counter chart or table, right-click the counter for which you want to configure the alert notification.

Step 2 Choose Alert/Threshold.

The Alert Properties dialog box displays.

Step 3 Check the Enable Alert check box.

Step 4 In the Severity drop-down list, choose the severity level at which you want to be notified.

Step 5 In the Description box, enter a description of the alert.

Step 6 Click Next.

Step 7 The Alert Properties: Threshold & Duration dialog box displays.

Step 8 If you want the alert threshold to be over a certain value, check the Over check box.

Step 9 In the Over value field, enter a value. For example, enter a value that is the number of calls in progress.

Note Use the Over check box in conjunction with the Frequency and Schedule configuration parameters.

Step 10 If you want the alert threshold to be under a certain value, check the Under check box.

Step 11 In the Under value field, enter a value. For example, enter a value that is the number of calls in progress.

Note Use the Under check box in conjunction with the Frequency and Schedule configuration parameters.

In the Value Calculated As information box, choose one of the following radio buttons:

•Absolute

•Delta (curr - prev)

•Delta Percentage ((curr - prev)/prev)

See Table 12-2.

Step 12 If you want the alert notification only when the value is constantly below or over threshold for a desired number of seconds, choose the first radio button in the Duration information box and enter seconds after which you want the alert to be sent.

Step 13 If you want the alert notification to be sent immediately, choose the Trigger alert immediately radio button.

Step 14 Click Next.

The Alert Properties: Frequency & Schedule dialog box displays.

Step 15 If you want the alert notification to be activated on every poll when the threshold is met, click the trigger alert on every poll radio button.

If the calls in progress continue to go over or under the threshold, the system does not send another alert notification. When the threshold is normal (between 50 and 100 calls in progress), the system deactivates the alert notification. However, if the threshold should go over or under the threshold value again, the system reactivates alert notification.

Step 16 If you want the alert notification to be activated at certain intervals, choose the second radio button and enter the number of alerts that you want sent and the number of minutes within which you want them sent.

Step 17 If you want the alert to be triggered 24 hours a day, choose the 24-hours daily radio button.

Step 18 If you want the alert notification activated within a specific time frame, choose the second radio button and enter a start time and a stop time.

Step 19 Click Next.

The Alert Properties: Email Notification dialog box displays.

Step 20 If you want an e-mail message to be sent for the alert, check the Enable Email check box.

Step 21 If you want to trigger an alert action that is already configured, choose the alert action that you want from the drop-down list in the Trigger Alert Action information box.

Step 22 If you want to configure a new alert action for the alert, click Configure.

Note Whenever the specified alert is triggered, the system sends the alert action.

The Alert Action dialog box displays.

Step 23 To add a new alert action, click Add.

The Action Configuration dialog box displays.

Step 24 In the Name field, enter a name for the alert action.

Step 25 In the Description field, enter a description for the alert action.

Step 26 To add a new e-mail recipient for the alert action, click Add.

The Input dialog box displays.

Step 27 Enter either the e-mail or e-page address of the recipient that you want to receive the alert action notification.

Step 28 Click OK.

The recipient address displays in the Recipient list. The Enable check box gets checked.

Step 29 To disable the recipient address, uncheck the Enable check box.

Note To delete a recipient address from the Recipient list, highlight the address and click Delete. This removes the recipient address.

Step 30 Click OK.

Step 31 The alert action that you added displays in Action List.

Note To delete an alert action from the action list, highlight the alert action and click Delete. You can also edit an existing alert action by clicking Edit.

Click Close.

Step 32 In the User-defined email text box, enter the text that you want to appear in the e-mail message.

Step 33 Click Activate.

Note If you want to change any alert configuration information, click the < Back button or the Cancel button.

Figure 12-27 provides an example of an alert e-mail that is sent to the system administrator when the RegisteredPhones goes below the low threshold.

Table 12-3 provides a description of the counter alert configuration parameters.

Figure 12-27 Alert Notification E-Mail

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Zooming a Counter

To get a closer look at perfmon counters, zoom the perfmon monitor counter in the RTMT Perfmon Monitoring pane.

Before You Begin

Before beginning the following procedure, perform the steps in the "Adding a Counter to Monitor by Using the Perfmon Category" section.

This section describes how to zoom the monitoring information for a counter.

Procedure

Step 1 In the RTMT performance monitoring pane, right-click the counter for which you want to zoom.

Step 2 Choose Zoom.

The Zoom window displays.

Step 3 The minimum, maximum, average, and last fields show the values for the counter since the monitoring began for the counter. See Figure 12-28 for a Zoom window example.

Figure 12-28 Zoom Window

Step 4 To close the window, click the OK button.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Understanding Counter Properties

Counter properties provides two capabilities: display a description of the counter and configure data sampling parameters.

See the following procedures to display counter descriptions, to configure data samples, and to view counter data:

•Displaying a Property Description

•Configuring a Data Sample

•Viewing Counter Data

Displaying a Property Description

Use one of two ways to obtain a description of the counter:

•In the Perfmon Monitoring pane, right-click the counter to display only the description of the counter.

•In the RTMT Perfmon Monitoring pane, right-click the counter chart to display the description and to configure the data-sampling parameters.

Before You Begin

Before beginning the following procedure, perform the steps in the "Adding a Counter to Monitor by Using the Perfmon Category" section.

The following procedure describes how to display the counter property description.

Procedure

Step 1 In the RTMT Perfmon Monitoring pane, right-click the counter for which you want property information.

Step 2 Choose Counter Description.

The Counter Property window displays the description of the counter. The description includes the host address, the object to which the counter belongs, the counter name, and a brief overview of what the counter does.

Step 3 To close the Counter Property window, click the OK button.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Configuring a Data Sample

The Counter Property window contains the option to configure data samples for a counter. The perfmon counters that display in the RTMT Perfmon Monitoring pane contain green dots that represent samples of data over time. You can configure the number of data samples to collect and the number of data points to show in the chart. After the data sample is configured, view the information by using the View All Data/View Current Data menu selection. See the "Viewing Counter Data" section.

Before You Begin

Before beginning the following procedure, perform the steps in the "Adding a Counter to Monitor by Using the Perfmon Category" section.

This section describes how to configure the number of data samples to collect for a counter.

Procedure

Step 1 In the RTMT Perfmon Monitoring pane, right-click the counter chart for the counter for which you want data sample information.

Step 2 Choose Monitoring Properties.

The Counter Property window displays the description of the counter, as well as the tab for configuring data samples. The description includes the host address, the object to which the counter belongs, the counter name, and a brief overview of what the counter does.

Note You can also display the Counter Property window by right-clicking the counter chart and clicking Perfmon > Monitoring Properties in the RTMT menu bar.

Step 3 To configure the number of data samples for the counter, click the Data Sample tab.

Step 4 Click the down arrow on the No. of data samples drop-down menu.

Step 5 Choose the number of samples (between 100 and 1000). The default specifies 100.

Step 6 Click the down arrow on the No. of data points shown on chart drop-down menu.

Step 7 Choose the number of data points to show on the chart (between 10 and 50). The default specifies 20.

Step 8 Click one parameter as described in Table 12-2.

Table 12-2 Data Sample Parameters

Parameter

Description

Absolute

Because some counter values are accumulative (for example, CallsAttempted or CallsCompleted), choose Absolute to display the data at its current status.

Delta

Choose Delta to display the difference between the current counter value and the previous counter value.

% Delta

Choose % Delta to display the counter performance changes in percentage.

Step 9 To close the Counter Property window and return to the RTMT Perfmon Monitoring pane, click the OK button.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Viewing Counter Data

Use this view data for a monitor option to view the data that is collected for a performance counter. See the "Understanding Counter Properties" section for a description of data sample configuration.

Before You Begin

Before beginning the following procedure, perform the steps in the "Adding a Counter to Monitor by Using the Perfmon Category" section.

This section describes how to view all and current data for a performance counter.

Procedure

Step 1 In the RTMT Perfmon Monitoring pane, right-click the counter chart for the counter for which you want to view data samples.

Step 2 Choose View All Data.

The counter chart displays all data that has been sampled. The green dots appear very close together, almost forming a solid line.

Step 3 Right-click the counter that is currently displayed.

Step 4 Choose View Current.

The counter chart displays the last configured data samples that were collected. See the "Configuring a Data Sample" section procedure for configuring data samples.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Removing a Counter from Monitor

You can remove counters from the RTMT Perfmon Monitoring pane when they are no longer needed.

This section describes how to remove a counter from the window.

Procedure

Step 1 In the RTMT Perfmon Monitoring pane, right-click the counter that you want to remove.

Step 2 Choose Remove.

The counter no longer displays in the window.

Related Topics

•RTMT Window Components

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Understanding Alert Central in the Alert Tab

RTMT comprises two kinds of alerts: preconfigured and user defined. You can configure both kinds of alerts, but you cannot delete preconfigured alerts, whereas you can add and delete user-defined alerts. You can also disable both preconfigured and user-defined alerts in RTMT.

For a complete list of preconfigured alerts, alert customization, and alert action fields in which you can configure alerts, refer to Chapter 9, "Real-Time Monitoring Tool," in the Cisco CallManager Serviceability System Guide.

When an activated service goes from up to down, RTMT generates an alert. You can use Alert Central, in the Alert tab, to view the status and history of the alerts that RTMT generates.

You can use the Alert menu (or context menu), in the RTMT menu bar at the top of the RTMT window, in conjunction with Alert Central, to perform the following tasks:

•Access Alert Central—Using this menu item, you can open the Alert Central monitoring window to view the status and history of RTMT alerts, as well as sort the alerts. See the "Viewing and Sorting Alerts in Alert Central" section.

•Set alert properties—This menu item allows you to set alert properties for alerts. See the "Setting Alert Properties" section.

•Remove an alert—You can remove user-defined alerts by using this menu item. See the "Removing an Alert" section.

•Enable an alert—This menu item allows you to enable an alert for a Cisco CallManager node or for the entire cluster. See the "Enabling an Alert" section.

•Disable an alert—This menu item allows you to disable an alert for a Cisco CallManager node or for the entire cluster. See the "Disabling an Alert" section.

•Suspend alerts—Using this menu item, you can temporarily suspend alerts on a Cisco CallManager node or for the entire cluster. See the "Suspending Alerts on Cisco CallManager Nodes or the Cluster" section.

•Clear an alert—You can use this menu item to clear (reset) an alert that has been resolved. See the "Clearing Alerts" section.

•Clear all alerts—This menu allows you to clear all alerts that have been resolved. See the "Clearing Alerts" section.

•View alert event details—This menu item allows you to view the details of an alert event. See the "Viewing Alert Events Details" section.

•Configure e-mails for alerts—You can use this menu item to configure e-mails for recipients that you want to receive notification about an alert. See the "Configuring E-mails for Alert Notification" section.

•Configure alert actions—With this menu item, you can configure specific alert actions to be sent to e-mail recipients. See the "Configuring Alert Actions" section.

Viewing and Sorting Alerts in Alert Central

Using the Alert tab in RTMT, you can view the status of every alert that RTMT generates in the Cisco CallManager cluster. The following procedure describes how to view alert status.

Before You Begin

Before beginning the following procedure, follow the steps in the "Loading Real-Time Monitoring" section.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT has generated in the Cisco CallManager cluster.

Figure 12-29 shows an Alert Central window example.

Figure 12-29 Alert Central Window

You can sort alert status in the Alert Status window.

Step 3 To sort alert names alphabetically from A to Z in the Alert Status window, click the up/down arrow in the Alert Name column.

Step 4 To sort alert names from Z to A in the Alert Status window, click the up/down arrow in the Alert Name column.

Step 5 To sort according to enabled/disabled status in the Alert Status window, click the up/down arrow in the Enabled column.

Step 6 To sort by whether the alert is in safe range in the Alert Status window, click the up/down arrow in the InSafeRange column.

Step 7 To sort by whether alert action is default or user defined in the Alert Status window, click the up/down arrow in the AlertAction column.

Step 8 To sort by time of alert occurance in the Alert Status window, click the up/down arrow in the Last Alert Raised column.

You can also sort alert history in the Alert History window.

Step 9 To sort by time stamp of an alert in the Alert History window, click the up/down arrow in the Time Stamp column.

Step 10 To sort by node name in the Alert History window, click the up/down arrow in the Node column.

Step 11 To sort alert names from A to Z in the Alert History window, click the up/down arrow in the AlertName column.

Step 12 To sort by alert severity in the Alert History window, click the up/down arrow in the Severity column.

Step 13 To sort by e-mail recipient in the Alert History window, click the up/down arrow in the SentTo column.

Step 14 To sort by alert description in the Alert History window, click the up/down arrow in the Description column.

Note To see alert history that is out of view in the window, you can use the scroll bar on the right side of the Alert History window.

Related Topics

•Understanding Alert Central in the Alert Tab

•Setting Alert Properties

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Setting Alert Properties

The following procedure describes how to set alert properties.

Procedure

Step 1 In the left controlling center pane, Click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT has generated in the Cisco CallManager cluster.

Step 3 From the Alert Status window, highlight the alert for which you want to set alert properties.

Step 4 Right-click the alert name and choose Set Alert/Properties.

See Figure 12-30.

Figure 12-30 Set Alert/Properties

Note You can also open the Set Alert/Properties window by highlighting the alert and choosing Alert > Set Alert/Properties in the RTMT menu bar at the top of the RTMT window.

The Alert Properties window displays. See Figure 12-31 for an Alert Properties window example for the ExcessiveVoiceQualityReports alert.

Figure 12-31 Alert Properties Window

Note For Cisco CallManager clusterwide alerts, the Enable/Disable this alert on following server(s): box does not show up in the alert properties window. The following list names clusterwide alerts: number of registered phones, gateways, media devices, route list exhausted, media list exhausted, MGCP D-channel out of service, malicious call trace, and excessive quality reports.

Step 5 To enable the alert, check the Enable Alert check box.

Step 6 From the Severity drop-down list, choose the severity of the alert.

Step 7 From the Enable/Disable this alert on following server(s) box, check the Enable check box of the servers on which you want this alert to be enabled.

If this is a preconfigured alert, the Description information box displays a description of the alert.

Step 8 Click Next.

The Alert Properties: Threshold & Duration window displays. See Figure 12-32.

Figure 12-32 Threshold & Duration Window

Step 9 In the Threshold information box, enter the conditions in which the alert will be triggered.

Step 10 In the Duration information box, if you want the alert to be triggered only when the value is constantly below or over the threshold for a specific number of seconds, choose the first radio button and enter the seconds.

Step 11 If you want the alert to be triggered immediately, choose the second radio button.

Step 12 Click Next.

The Alert Properties: Frequency & Schedule window displays. See Figure 12-33.

Figure 12-33 Frequency & Schedule Window

Step 13 In the Frequency information box, if you want the alert to be triggered on every poll, choose the first radio button.

Step 14 If you want a specific number of alerts to be triggered within a specific number of minutes, choose the second radio button and enter the information.

Step 15 In the Schedule information box, if you want the alert to be triggered 24 hours a day, choose the first radio button.

Step 16 If you want the alert to be triggered within a specific start and stop time, choose the second radio button and enter the start and stop times.

Step 17 Click Next.

The Alert Properties: Email Notification window displays. See Figure 12-34.

Figure 12-34 Email Notification Window

Step 18 If you want to enable e-mail for this alert, check the Enable Email check box.

Step 19 To trigger an alert action with this alert, from the drop-down list, choose the alert action that you want to send.

Step 20 If you want to configure a new alert action, or edit an existing one, click Configure.

The Alert Action window displays. See Figure 12-35.

Figure 12-35 Alert Action Window

Step 21 To add a new alert action, click Add.

The Action Configuration window displays. See Figure 12-36.

Figure 12-36 Action Configuration Window

Step 22 In the Name field, enter a name for the alert action.

Step 23 In the Description field, enter a description of the alert action.

Step 24 To add an e-mail recipient, click Add.

The Input window displays. See Figure 12-37.

Figure 12-37 Input Window

Step 25 In the Enter email/epage address field, enter an e-mail or e-page address of the recipient that you want to receive the alert action.

Step 26 Click OK.

The Action Configuration window displays again and shows the recipient(s) that you added, and the Enable check box is checked. See Figure 12-38.

Figure 12-38 Action Configuration Window Results

Step 27 To delete a recipient, highlight the recipient and click Delete.

The recipient that you chose disappears from the recipient list.

Step 28 When you finish adding all the recipients, click OK.

The new action displays in the Action List. See Figure 12-39.

Figure 12-39 Alert Action List

Step 29 To edit an existing alert action, highlight the alert action and click Edit.

The Action Configuration window of the alert action that you chose displays.

Step 30 Make the desired changes and click OK.

Step 31 When you finish making all the desired changes, click Close.

The Alert Properties: Email Notification window displays again.

Step 32 Click Activate.

Note To delete an alert action, highlight the action, click Delete, and click Close.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Removing an Alert

•Enabling an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Configuring Alert Actions

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Removing an Alert

The following procedure describes how to remove an alert from the Alert Central pane.

Note You can only remove user-defined alerts from Alert Central.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the Alert Status window, highlight the alert that you want to remove.

Step 4 Right-click the alert name and choose Remove Alert.

Note You can also remove an alert by highlighting the alert and choosing Alert > Remove Alert in the RTMT menu bar at the top of the RTMT window.

The alert that you chose disappears from Alert Status in the Alert Central pane.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Enabling an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Configuring Alert Actions

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Enabling an Alert

The following procedure describes how to enable an alert in Alert Central.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the Alert Status window, highlight the alert that you want to enable.

Step 4 Right-click the alert name and choose Enable Alert.

Note You can also remove an alert by highlighting the alert and choosing Alert > Enable Alert in the RTMT menu bar at the top of the RTMT window.

The alert that you chose shows Enabled in the Enabled column in the Alert Status window.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Configuring Alert Actions

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Disabling an Alert

The following procedure describes how to disable an alert in Alert Central.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the Alert Status window, highlight the alert that you want to disable.

Step 4 Right-click the alert name and choose Disable Alert.

Note You can also remove an alert by highlighting the alert and choosing Alert > Disable Alert in the RTMT menu bar at the top of the RTMT window.

The alert that you chose shows Disabled in the Disabled column in the Alert Status window.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Enabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Configuring Alert Actions

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Suspending Alerts on Cisco CallManager Nodes or the Cluster

You may want to temporarily suspend some or all alerts, either on a particular Cisco CallManager node or the entire cluster. For example, if you are upgrading the Cisco CallManager to a newer release, you would probably want to suspend all alerts until the updrade completes, so you do not receive e-mails and/or e-pages during the upgrade. The following procedure describes how to suspend alerts in Alert Central.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the RTMT menu bar at the top of the window, choose Alert > Suspend cluster/node Alerts.

The Suspend/Resume Alert window displays. See Figure 12-40.

Figure 12-40 Suspend/Resume Alert Window

Note Per server suspend states do not apply to Cisco CallManager clusterwide alerts.

Step 4 To suspend all alerts in the cluster, choose the Cluster Wide radio button and check the suspend all alerts check box.

Step 5 To suspend alerts per server, choose the Per Server radio button and check the Suspend check box of each server on which you want alerts suspended.

Step 6 Click OK.

Note To resume alerts, choose Alert > Suspend cluster/node Alerts again and uncheck the suspend check boxes.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Disabling an Alert

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Configuring Alert Actions

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Clearing Alerts

The following procedure describes how to clear both individual and collective alerts after they get resolved.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 To clear (reset) an individual alert after the alert has been resolved, from the Alert Status window, highlight the alert that you want to clear.

Step 4 From the Alert drop-down menu, choose Clear Alert.

The alert changes from red to black.

Step 5 To clear (reset) all alerts, from the Alert drop-down menu, choose Clear All Alerts.

All alerts change from red to black.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Enabling an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Configuring Alert Actions

Viewing Alert Events Details

The following procedure describes how to view alert events details.

Procedure

Step 1 In the left controlling center pane, Click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the Alert Status window, highlight the alert for which you want alert details.

Step 4 Right-click the alert name and choose Alert Detail.

Note You can also remove an alert by highlighting the alert and choosing Alert > Alert Events Detail in the RTMT menu bar at the top of the RTMT window.

The Alert Detail window displays. See Figure 12-41.

Figure 12-41 Alert Detail Window

Step 5 When you have finished viewing the alert details, click OK.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Enabling an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Configuring E-mails for Alert Notification

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Configuring E-mails for Alert Notification

The following procedure describes how to configure e-mails for alert notification.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the RTMT menu bar at the top of the pane, choose Alert > Config Email Server.

The Mail Server Configuration window displays. See Figure 12-42.

Figure 12-42 Mail Server Configuration Window

Step 4 In the Mail Server field, enter the e-mail recipient information.

Step 5 In the Port field, enter the port number of the recipient.

Step 6 Click OK.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Enabling an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Configuring Alert Actions

The following procedure describes how to configure new alert actions.

Procedure

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the RTMT menu bar at the top of the pane, choose Alert > Config Alert Action.

The Alert Action window displays. See Figure 12-43.

Figure 12-43 Alert Action Window

Step 4 Follow the procedure in Step 21 through Step 32 in the "Setting Alert Properties" section to add, edit, or delete alert actions.

Related Topics

•Understanding Alert Central in the Alert Tab

•Viewing and Sorting Alerts in Alert Central

•Setting Alert Properties

•Removing an Alert

•Enabling an Alert

•Disabling an Alert

•Suspending Alerts on Cisco CallManager Nodes or the Cluster

•Clearing Alerts

•Viewing Alert Events Details

•Configuring E-mails for Alert Notification

•Counter Alert Configuration Settings

•Chapter 9, "Real-Time Monitoring Tool," Cisco CallManager Serviceability System Guide

Counter Alert Configuration Settings

Table 12-3 describes the counter alert configuration parameters.

Table 12-3 Counter Alert Configuration Parameters

Parameter

Description

Over

Check this check box to configure a maximum threshold that must be met before an alert notification is activated. The value that is entered in this check box field associates with the counter type (for example, Calls in progress).

Under

Check this check box to configure a minimum threshold that must be met before an alert notification is activated. The value that is entered in this check box field associates with the counter type (for example, Calls in progress).

Frequency

Choosing the Once option configures the alert notification to activate once when either the under or over counter threshold is exceeded.

Choosing the Every option configures the system to check the value of the counter threshold at specific intervals and to determine whether an alert notification should activate. The Every option values range from 1 to 99 seconds, minutes, or hours.

Daily Task

Check the Daily Task check box if the system is to check the value of the counter threshold every day. If the check box is checked, enter the start and stop times of the daily task. For example, you can configure the counter to be checked every day from 9:00 am to 5:00 pm or from 5:00 pm to 9:00 am.

Start time

Click the At radio button in the start time to configure a time for the system to start checking the counter threshold. If the Daily Task check box is not checked, enter a date in the date field.

Stop time

Choose the At radio button in the stop time to configure a time for the system to stop checking the counter threshold. If the Daily Task check box is not checked, enter a date in the date field.