Cisco CallManager Serviceability Administration Guide, Release 4.1(2) - CAR Device Reports Configuration [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

CAR Device Reports Configuration

Configuring Gateway Reports

Gateway Detail Report Configuration

Gateway Summary Report Configuration

Gateway Utilization Reports Configuration

Configuring Route Plan Reports

Route and Line Group Utilization Reports Configuration

Route/Hunt List Utilization Report Configuration

Route Pattern/Hunt Pilot Utilization Report Configuration

Configuring Conference Call Details

Configuring Conference Bridge Utilization Reports

Configuring Voice Messaging Utilization Reports

CAR Device Reports Configuration

CAR provides reporting capabilities for three levels of users: Administrators, managers, and individual users. Only administrators generate device reports.

Device reports track the load and performance of Cisco CallManager-related devices, such as conference bridges, voice-mail server, and gateways.

This chapter contains the following topics:

•Configuring Gateway Reports

•Configuring Route Plan Reports

•Configuring Conference Call Details

•Configuring Conference Bridge Utilization Reports

•Configuring Voice Messaging Utilization Reports

Configuring Gateway Reports

Configure the following device reports for gateways:

•Gateway Detail

•Gateway Summary

•Gateway Utilization

Gateway Detail Report Configuration

Only CAR administrators generate the gateway detail report. Use the gateway detail report to track issues with specific gateways.

This section describes how to generate, view, or mail detailed information about selected gateways.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure

Step 1 Choose Device Reports > Gateway > Detail.

The Gateway Detail window displays.

Step 2 To choose the type of gateway that you want included in the report, click the icon next to Gateway Types in the column on the left side of the window.

The tree structure expands anda list of gateway types displays, as shown in Figure 20-1.

Figure 20-1 Tree Structure Expanded Displaying Gateway Types

To specify only those gateways that use a particular route pattern, rather than a gateway type, click the icon next to Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands and displays a list of route patterns/hunt lists as shown in Figure 20-2.

Figure 20-2 Tree Structure Expanded Displaying Route Patterns/Hunt Pilots

Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.

Step 3 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Note The List of Gateways box will list up to 200 gateways that are configured for the chosen gateway type.

Step 4 In the List of Gateways box, choose the gateways that you want to include in the report.

Note You can generate up to 15 gateways at a time.

Step 5 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box.

The gateway(s) you chose displays in the Selected Gateways box.

Step 6 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 20-1 describes the call types.

Table 20-1 Gateway Details by Call Types

Call Type

Description

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.

International

International calls that originate in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Step 7 In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters that are set in Defining the Quality of Service (QoS) Values, page 17-9, provide basis for all voice-quality categories.

Table 20-2 Gateway Detail Voice Quality

Voice Quality

Description

Good

QoS for these calls represents the highest possible quality.

Acceptable

QoS for these calls, although slightly degraded, still falls within an acceptable range.

Fair

QoS for these calls represents degraded quality but still within a usable range.

Poor

QoS for these calls represents unsatisfactory quality.

NA

These calls did not match any criteria for the established QoS categories.

Step 8 Choose the date range for the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway Detail Report Results

Gateway Summary Report Configuration

Only CAR administrators generate the gateway summary report. This report provides a summary of all the calls that went through the gateways. You can use this information for monitoring the traffic and QoS for calls through the gateways.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail summary information about gateways.

Procedure

Step 1 Choose Device Reports > Gateway > Summary.

The Gateway Summary window displays.

Step 2 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 20-3 describes the call types.

Table 20-3 Gateway Details by Call Types

Call Type

Description

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Outgoing

All outbound calls that originate from a Cisco IP Phone and terminate in a gateway.

Step 4 If you chose Generate New Report, choose the date range of the period for which you want to generate the report.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway Summary Report Results

Gateway Utilization Reports Configuration

Only CAR administrators generate the gateway utilization report. The report provides an estimate of the utilization percentage of the gateway for the period and not the exact utilization. For example, the system calculates the utilization of a gateway between 11hrs-12hrs, as (number of calls in the 5-minute interval that used the gateway *100) / (maximum number of calls that could possibly use the gateway at any time). Maximum number of calls possible using the gateway at any time = maximum number of ports for the gateway as configured in the CAR Gateway Configuration page. After calculating the utilization for each 5-minute sample for the whole one-hour duration, the maximum utilization value found for that one hour display in the report as the utilization for the time between 11hrs-12hrs. Similarly, to get a utilization for the whole day, the whole day gets divided into samples of 5 minutes each, and maximum utilization is calculated. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the gateways that are selected.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail gateway utilization reports.

Procedure

Step 1 Choose Device Reports > Gateway > Gateway Utilization.

The Gateway Utilization window displays.

Step 2 In the Generate Reports field, choose a time as described in Table 20-4.

Table 20-4 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

The tree structure expands and a list of gateway types displays, as shown in Figure 20-3.

Figure 20-3 Tree Structure Expanded Displaying Gateway Types

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands and displays a list of route patterns/hunt lists as shown in Figure 20-4.

Figure 20-4 Tree Structure Expanded Displaying Route Patterns/Hunt Pilots

Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s) or hunt list(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.

Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Note The List of Gateways box will display up to 200 gateways that are configured for the chosen gateway type.

Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.

Note You can generate a report for up to 15 gateways at a time.

Step 7 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box.

The gateway(s) you chose displays in the Selected Gateways box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Configuring Route Plan Reports

Configure the following device reports for route plans:

•Route and Line Group Utilization

•Route/Hunt List Utilization

•Route Pattern/Hunt Pilot Utilization

Route and Line Group Utilization Reports Configuration

Only CAR administrators generate the route and line group utilization report. This report provides an estimate of the maximum utilization percentage of the route and line group (cumulative utilization of all the gateways under the route and line group) for the period and not the exact utilization. The system calculates the utilization in the same way as it is done for Gateway Utilization, but this calculation gives cumulative utilization of all the gateways under the route and line group. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route and line groups.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route and line group utilization reports.

Procedure

Step 1 Choose Device Reports > Route Plan > Route and Line Group Utilization.

The Route and Line Group Utilization window displays.

Step 2 In the Generate Reports field, choose a time as described in Table 20-5.

Table 20-5 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose only those route and line groups that use a particular route pattern, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands displaying the route patterns/hunt lists you chose, as shown in Figure 20-5.

Figure 20-5 Tree Stucture Expanded Displaying Route Patterns/Hunt Pilots

Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.

Step 5 Choose a route pattern/hunt list from the list.

The route and line groups for this route pattern/hunt list display in the List of Route/Line Groups box.

Note The List of Route/Line Groups box will display up to 200 route groups.

Step 6 In the List of Route/Line Groups box, choose the route/line groups that you want to include in the report.

Note You can generate a report for up to 15 route/line groups at a time.

Step 7 Click the down arrow icon to move the chosen gateway to the list of Selected Route/Line Groups box.

The route/line groups you chose display in the Selected Route Groups box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Route/Hunt List Utilization Report Configuration

Only CAR administrators generate the route/hunt list utilization report. The route/hunt list utilization report provides an estimate of the maximum utilization percentage of the route/hunt list (cumulative utilization of all the gateways under the route/hunt list) for the period and not the exact utilization. The system calculates the utilization in the same way as it is done for Gateway Utilization, but this gives cumulative utilization of all the gateways under the route/hunt list.

You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route/hunt lists.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route/hunt list utilization reports.

Procedure

Step 1 Choose Device Reports > Route Plan > Route/Hunt List Utilization.

The Route/Hunt List Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 20-6.

Table 20-6 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the route/hunt lists that you want included in the report, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands displaying the route patterns/hunt pilots you chose, as shown in .

Figure 20-6 Tree Stucture Expanded Displaying Route Patterns/Hunt Pilots

Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt lists in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.

Step 5 Choose a route/hunt list from the list.

The route/hunt list name displays in the List of Route/Hunt Lists box.

Note The List of Route/Hunt Lists box will display up to 200 route/hunt lists.

Step 6 In the List of Route/Hunt Lists box, choose the route/hunt lists that you want to include in the report.

Note You can generate a report for up to 15 route/hunt lists at a time.

Step 7 Click the down arrow icon to move the chosen route/hunt lists to the list of Selected Route/Hunt Lists box.

The route/hunt lists you chose display in the Selected Route/Hunt Lists box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Route Pattern/Hunt Pilot Utilization Report Configuration

Only CAR administrators generate the route pattern/hunt pilot utilization report. The report provides an estimate of the maximum utilization percentage of the route pattern/hunt pilot (cumulative utilization of all the gateways under the route pattern/hunt pilot) for the period and not the exact utilization. The system calculates the utilization in the same way as it is done for Gateway Utilization, but this gives cumulative utilization of all the gateways under the route pattern/hunt pilot. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route patterns/hunt pilots.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route pattern/hunt pilot utilization reports.

Procedure

Step 1 Choose Device Reports > Route Plan > Route Pattern/Hunt Pilot Utilization.

The Route Pattern/Hunt Pilot Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 20-7.

Table 20-7 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the route pattern(s)/hunt list(s) that you want included in the report, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands displaying the route pattern(s)/hunt list(s) you chose, as shown in Figure 20-7.

Figure 20-7 Tree Structure Expanded Displaying Route Patterns/Hunt Pilots

Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.

Step 5 Choose a route pattern/hunt list from the list.

The route pattern/hunt list name displays in the List of Route Patterns/Hunt Pilots box.

Note The List of Route Patterns/Hunt Pilots box will display up to 200 route patterns/hunt lists.

Step 6 In the List of Route Patterns/Hunt Pilots box, choose the route patterns/hunt lists that you want to include in the report.

Note You can generate a report for up to 15 route patterns/hunt pilots at a time.

Step 7 Click the down arrow icon to move the chosen route pattern/hunt list to the list of Selected Route Patterns/Hunt Pilots box.

The route pattern/hunt list you chose displays in the Selected Route Patterns/Hunt Pilots box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Configuring Conference Call Details

Only CAR administrators generate the Conference Call Details report. The Conference Call Details reports allows you to generate and view details about conference calls.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail a Conference Call Details report.

Procedure

Step 1 Choose Device Reports > Conference Bridge > Call Details.

The Conference Call Details window displays.

Step 2 In the Report Type pull-down menu, choose either Summary or Detail.

Step 3 In the Available Reports pull-down menu, choose Generate New Report.

Step 4 In Select Conference Types, check the check box of the conference type you want included in the report.

Step 5 If you chose Generate New Report, enter the date range of the period for which you want to see conference call details.

Note The date and time range may not exceed one month.

Step 6 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 7 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 8 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Conference Call Detail Report Results

Configuring Conference Bridge Utilization Reports

Only CAR administrators generate the conference bridge utilization report. The report provides an estimate of the maximum utilization percentage of the Conference Bridges (cumulative utilization of all the Conference Bridges in the system) for the period and not the exact utilization. For example, the system calculates the utilization of a Conference Bridge between 11hrs-12hrs by sampling the one-hour duration in 5-minute equal samples. The utilization for each 5 minutes gets calculated as (number of calls in the 5-minute interval that used the conference bridge *100) / (maximum number of calls that the conference bridge can handle at any time). After calculating the utilization for each 5-minute sample for the whole one-hour duration, the maximum utilization value found for that one hour displays in the report as the utilization for the time between 11hrs-12hrs. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each conference bridge.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail conference bridge utilization reports for each conference bridge type.

Procedure

Step 1 Choose Device Reports > Conference Bridge > Utilization.

The Conference Bridge Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 20-8.

Table 20-8 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 6.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 6.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 6.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 From the Conference Bridge Types column in the left side panel, choose the conference bridge type(s) you want included in the utilization report.

The conference bridges of the particular conference bridge type you chose display in the List of Devices box.

Step 5 When you have chosen all the conference bridges you want included in the report, click the down arrow to add them to the Selected Devices box. See Figure 20-8.

Figure 20-8 Tree Structure Expanded Displaying Conference Bridge Types

Step 6 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 8 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 9 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.

Related Topic

•Conference Bridge Utilization Report Results

Configuring Voice Messaging Utilization Reports

Only CAR administrators generate the voice messaging utilization report. The report provides an estimate of the maximum utilization percentage of the voice messaging devices for the period and not the exact utilization. For example, the system calculates the utilization of a voice messaging device between 11hrs-12hrs by sampling the one-hour duration in 5-minute samples. The system calculates utilization for each 5 minutes as (number of calls in the 5-minute interval that used the voice messaging devices *100) / (maximum number of calls that the voice messaging devices can handle at any time). After calculating the utilization for each 5-minute sample for the entire one-hour duration, the maximum utilization value that is found for that one hour displays in the report as the utilization for the time between 11hrs-12hrs. Similarly, to get a utilization for the whole day, the whole day comprises samples of 5 minutes each, and maximum utilization is calculated. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each voice messaging server.

You can either view reports that have been automatically generated by the system or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Note The CAR voice messaging utilization report only supports Cisco uOne, Unity, and Octel Voicemail gateway.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, mail, or view voice messaging utilization reports.

Procedure

Step 1 Choose Device Reports > Voice Messaging > Utilization.

The Voice Messaging Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 20-9.

Table 20-9 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 12.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 12.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 12.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose a voice messaging DN, click Voice Messaging DNs in the left side panel.

A list of configured voice messaging DNs displays.

Step 5 From the list of DNs, choose a voice messaging DN.

The DN you chose displays in the List of DNs/Ports list box.

Step 6 In Select Voice Messaging DNs/Ports, click the down arrow icon.

The DN you chose displays in the Selected DNs/Ports list box. See Figure 20-9.

Figure 20-9 Tree Structure Expanded Displaying Voice Messaging DNs

Step 7 Repeat Step 5 and Step 6 until you have chosen all the DNs you want included in the report.

Step 8 To choose a voice messaging port, click Voice Messaging Ports in the left side panel.

A list of configured voice messaging ports displays.

Step 9 From the list of ports, choose a voice messaging port.

The port you chose displays in the List of DNs/Ports list box.

Step 10 In Select Voice Messaging DNs/Ports, click the down arrow icon.

The port you chose displays in the Selected DNs/Ports list box. See Figure 20-10.

Figure 20-10 Tree Structure Expanded Displaying Voice Messaging Ports

Step 11 Repeat Step 9 and Step 10 until you have chosen all the ports you want included in the report.

Step 12 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 13 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 14 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 15 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.

Related Topic

•Voice Messaging Utilization Report Results