Cisco CallManager Serviceability Administration Guide, Release 4.1(2)
CDR Search Configuration
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Table Of Contents

CDR Search Configuration

Configuring CDR Search by User Extension

Configuring CDR Search by Gateway

Configuring CDR Search by Cause for Call Termination

Viewing Call Termination Details

Configuring CDR Search By Call Precedence Levels

Configuring CDR Search for Malicious Calls


CDR Search Configuration

CAR provides reporting capabilities for three levels of users: Administrators, managers, and individual users. Only CAR administrators can use CDR Search.

This chapter contains the following topics:

•Configuring CDR Search by User Extension

•Configuring CDR Search by Gateway

•Configuring CDR Search by Cause for Call Termination

•Viewing Call Termination Details

•Configuring CDR Search By Call Precedence Levels

•Configuring CDR Search for Malicious Calls

Before You Begin

Make sure that statistics are enabled in Cisco CallManager, so CDR data can be generated. Because statistics are enabled by default, unless you have disabled the service parameters that control CDR data generation, you do not have to enable the CDR statistics. For more information about statistics service parameters, refer to the Cisco CallManager Administration Guide.

All CAR reports use CDR data. Be sure to have the most current CDR data from which your reports are built. By default, CDR data loads daily from midnight to 5 a.m. However, you can set the loading time, interval, and duration as needed. See System Scheduler Configuration, for more information.

Configuring CDR Search by User Extension

Only CAR administrators use the CDR search by user extension feature.

This section describes how to show the details of CDR data based on a user or extension.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure

Step 1 Choose CDR > Search > By User/Extension.

The CDR Search by User Extension window displays.

You can search CDR data by user name and extension. You can narrow the search by specifying both users and extensions in the same search.

Note You can enter a wildcard pattern like "!" or "X" to search on extensions. The "!" represents any n digit having 0-9 as each of its digits and the "X" represents a single digit in the range 0-9.

Step 2 To search CDRs based on extensions, enter the extension number in the Extension field.

Step 3 Click the Add Extension button.

Step 4 To search CDRs based on user, enter the first few letters of the first and/or last name in the First Name and/or Last Name fields.

Step 5 Click the Find User button.

Step 6 If you want to include an extension in addition to the user, enter the extension number in the Extension field.

Step 7 Click the Add Extension button.

The extension displays in the Report Criteria box.

Step 8 To delete an item from the Report Criteria box, click the Remove Extension(s) button. You can delete all items from the Report Criteria box by clicking the Remove All Extensions button.

Step 9 Choose the date range of the period for which you want to see CDR data for the specified user or extension.

Step 10 Click the OK button.

The CDR-CMR Search Results window displays.

Related Topics

•Understanding the Results for CDR Search

•Media Information

•CDR and CMR Dump Tables

•Configuring CDR Search by Gateway

•Configuring CDR Search by Cause for Call Termination

•Viewing Call Termination Details

•Configuring CDR Search By Call Precedence Levels

•Configuring CDR Search for Malicious Calls

Configuring CDR Search by Gateway

Only CAR administrators use the CDR search by gateway feature.

This section describes how to search CDR data based on a specific gateway type or on those gateways that use a chosen route pattern.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure

Step 1 Choose CDR > Search > By Gateway.

The CDR Search by Gateway window displays.

Step 2 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

The tree structure expands and a list of gateway types displays, as shown in Figure 21-1.

Figure 21-1 Tree Structure Expanded Displaying Gateway Types

To specify only those gateways that use a particular route pattern/hunt list, rather than a gateway type, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands and a list of route patterns/hunt pilots displays, as shown in Figure 21-2.

Figure 21-2 Tree Structure Expanded Displaying Route Patterns/Hunt Pilots

Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt pilot(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.

Step 3 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Note The List of Gateways box will display up to 200 gateways that are configured for the chosen gateway type.

Step 4 In the List of Gateways box, choose the gateways that you want to include in the report.

Note You can generate a report for up to 15 gateways at a time.

Step 5 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box.

The gateway you chose displays in the Selected Gateways box.

Step 6 Choose the date and time range of the period when you want to search CDR data.

The current time in Greenwich Mean Time and Local Time displays.

Step 7 Click the OK button.

Related Topics

•Understanding the Results for CDR Search

•Media Information

•CDR and CMR Dump Tables

•Configuring CDR Search by User Extension

•Configuring CDR Search by Cause for Call Termination

•Viewing Call Termination Details

•Configuring CDR Search By Call Precedence Levels

•Configuring CDR Search for Malicious Calls

Configuring CDR Search by Cause for Call Termination

Only CAR administrators use the CDR Search by Cause for Call Termination feature.

This section describes how to search for information about the cause for termination of a call.

Procedure

Step 1 Choose CDR > Search > By Cause for Call Termination.

The Cause for Call Termination window displays.

Step 2 To search for the cause(s) of the termination of a call, highlight the cause(s) in the list of call termination causes.

Tip You can select more than one cause by clicking the causes that you want while holding down the Ctrl key on your keyboard. You can also select all causes in the list by holding down the Shift key while clicking all causes.

Step 3 With the desired cause(s) highlighted, click the down arrow icon above the Selected Call Termination Causes box.

The cause(s) that you chose displays in the Selected Call Termination Causes list box.

Step 4 Choose the date and time range of the period when you want to search CDR data.

The current time in Greenwich Mean Time and Local Time displays.

Step 5 Click OK.

The Call Termination Details window displays the Report Criteria for which the report has been generated, along with the total number of calls that have been placed during the given time range. See the "Viewing Call Termination Details" section.

Related Topics

•Understanding the Results for CDR Search

•Media Information

•CDR and CMR Dump Tables

•Configuring CDR Search by User Extension

•Configuring CDR Search by Gateway

•Mailing a Report

•Viewing Call Termination Details

•Configuring CDR Search By Call Precedence Levels

•Configuring CDR Search for Malicious Calls

Viewing Call Termination Details

This section describes how to view the call termination details.

Before You Begin

Follow the steps in the "Configuring CDR Search by Cause for Call Termination" section. This brings you to the Call Termination Details window, that lists the report criteria for which the report has been generated, along with the total number of calls that were placed during the given time range.

Procedure

Step 1 In the Select CDRs field, check the check box beside the individual CDRs that you want to view, or, if you want to view all CDRs in the list, check the Select CDRs check box. See Figure 21-3.

Figure 21-3 Call Termination Details Window

Step 2 After you have chosen the CDRs that you want to view, click View CDRs.

The CDR-CMR Search Results window displays. See Figure 21-4.

Figure 21-4 CDR-CMR Search Results

From this window, you can view the media information and the CDR-CMR dump records by clicking the Others and View links. Refer to the "Understanding the CDR Search Results" section for information on how to read CDR search results reports.

Step 3 To mail the report in an e-mail, click Send Report and follow the procedure described in the "Mailing a Report" section.

Related Topics

•Media Information

•CDR and CMR Dump Tables

•Configuring CDR Search by User Extension

•Configuring CDR Search by Gateway

•Mailing a Report

•Configuring CDR Search by Cause for Call Termination

•Configuring CDR Search By Call Precedence Levels

•Configuring CDR Search for Malicious Calls

Configuring CDR Search By Call Precedence Levels

Only CAR administrators use the CDR Search by Call Precedence Levels feature.

This section describes how to search for calls according to call precedence.

Procedure

Step 1 Choose CDR > Search > By Call Precedence Level.

The CDR Search by Precedence Levels window displays.

Step 2 In Select Precedence Levels, check the check box(es) for the call precedence level(s) on which you want to search. See Table 21-1 for information about precedence levels.

Note To check the check boxes of every precedence level, click Select All. To clear the check boxes, click Clear All.

Step 3 In the From Date field, choose the date and time from which you want CDRs searched.

Step 4 In the To Date field, choose the date and time to which you want CDRs searched.

Step 5 Click OK.

The Call Precedence Details window displays, showing the call precedence levels and values, number of call legs, and percentage of call legs. See Figure 21-5.

Figure 21-5 Call Precedence Details

Step 6 In the Select CDRs column, check the check box(es) of the CDR(s) at which you want to look.

Step 7 Click View CDRs.

The CDR Search by Precedence Levels - Results window displays. See Figure 21-6.

Figure 21-6 CDR Search by Precedence Levels - Results

Step 8 To look at the media information of the CDR, click the Others link.

Step 9 To view CDR-CMR dump information, click the View link.

Table 21-1 Call Precedence Levels

Precedence Level
Priority
Description

Flash Override

0

 

Flash

1

 

Immediate

2

 

Priority

3

 

Routine

4

 

Step 10 To mail the report to e-mail recipient(s), click Send Report and follow the steps in "Mailing a Report" section.

Related Topics

•Understanding the Results for CDR Search

•Media Information

•CDR and CMR Dump Tables

•Mailing a Report

•Configuring CDR Search by User Extension

•Configuring CDR Search by Gateway

•Configuring CDR Search by Cause for Call Termination

•Viewing Call Termination Details

•Configuring CDR Search for Malicious Calls

Configuring CDR Search for Malicious Calls

Only CAR administrators use the CDR Search for Malicious Calls feature.

This section describes how to search for malicious calls.

Procedure

Step 1 Choose CDR > Search > For Malicious Calls.

The CDR Search for Malicious calls window displays.

Step 2 In the Select Extension(s) box, enter an extension in the Extension field.

Step 3 Click Add Extension.

The user's extension displays in the Selected Extension(s) box.

Step 4 To search for a user's extension, click the Search Extension(s) based on User(s) link.

The Search Extension(s) based on User(s) window displays.

Step 5 In the First Name field, enter the first name of the user of whom you want to search by extension.

Step 6 In the Last Name field, enter the last name of the user of whom you want to search by extension.

Step 7 Click Search.

The page refreshes, showing the personal information of the user you chose.

Step 8 Click the Select link.

The user's extension displays in the Selected Extension(s) box.

Note To remove an extension, highlight the extension(s) you want removed and click Remove Extension(s). To remove all extensions, click Remove All Extensions.

Step 9 In the From Date field, choose the date and time from which you want CDRs searched.

Step 10 In the To Date field, choose the date and time to which you want CDRs searched.

Step 11 Click OK.

The CDR Search for Malicious calls - CDR-CMR Search Results window displays. See Figure 21-7.

Figure 21-7 CDR Search for Malicious calls - CDR-CMR Search Results

Step 12 To look at the media information of the CDR, click the Others link.

Step 13 To view CDR-CMR dump information, click the View link.

Step 14 To mail the report to e-mail recipient(s), follow the steps in "Mailing a Report" section.

Related Topics

•Understanding the Results for CDR Search

•Media Information

•CDR and CMR Dump Tables

•Mailing a Report

•Configuring CDR Search by User Extension

•Configuring CDR Search by Gateway

•Configuring CDR Search by Cause for Call Termination

•Viewing Call Termination Details

•Configuring CDR Search By Call Precedence Levels