Integrating Cisco Spaces with the ServiceNow Application

This chapter describes how to integrate Cisco Spaces with the ServiceNow application.

Integrating Cisco Spaces with the ServiceNow Application

This chapter describes how to integrate Cisco Spaces with the ServiceNow application.

ServiceNow

Cisco Spaces can be integrated with the ServiceNow application so that you can auto transfer the data from Cisco Spaces apps to ServiceNow and avail its service offerings.


Note

Currently the ServiceNow integration support is available only for Proximity Reporting.

Integrating Cisco Spaces with ServiceNow

To integrate Cisco Spaces with the ServiceNow application, perform the following steps::


Note

Ensure that you have a ServiceNow account, and have created the required task IDs.

Procedure

Step 1

Choose the three-line menu icon displayed at the top-left of the Cisco Spaces dashboard.

Step 2

Choose Integration > ServiceNow .

Step 3

In the ServiceNow Integration window that appears, enter the ServiceNow URL, Client ID, and Secret Key for your ServiceNow account.

Step 4

Click Register.

Step 5

Click Authenticate dispalyed at Step 2.

You are redirected to the ServiceNow log in window.

Step 6

Enter your credentials, and click Login.

A message stating that Cisco Spaces would like to establish connection with ServiceNow is shown.

Step 7

Click Allow to authenticate the integration.

Once successfully connected, the status Active is shown in the ServiceNow Integration window. You can disconnect at anytime using the Disconnect link.

Step 8

Now in the Cisco Spaces app for which you want to use the ServiceNow application, configure the task ID. For example, in the Proximity Reporting app, to auto-transfer reports to the ServiceNow application, do the following:

  1. Open Proximity Reporting.

  2. Click Create Report

  3. In the Look Up Summary window, search for a user name or mac address for which you want to generate the report. For example, to view all the mac addresses starting with 00:, enter 00: in the Search field.

    The mac addresses of all the devices found will be listed.

  4. Check the mac addresses for which the report is to be generated.

  5. In the Time Range area, specify the start date and end date of the period for which the report is to be generated.

  6. Check Auto-submit report data to ServiceNow task.

    Note

     

    The Auto-submit report data to ServiceNow task check box will appear only if you have authenticated the ServiceNow integration with Cisco Spaces as explained in Step 1 to Step 7.

  7. In the DiagnosticTask ID field, enter the task ID created in the ServiceNow application.

    Note

     

    The DiagnosticTask ID field will appear only if you have checked Auto-submit report data to ServiceNow task.

  8. In the Report Name field, enter a name for the report.

  9. Click Generate Report.

    Now when the report is generated, this report will be automatically transfered to the ServiceNow application, and the ServiceNow application will use this report to perform the task with respect to the task ID configured.