Cisco Unified Contact Center Enterprise
| Panoramica | Panoramica del prodotto |
|---|---|
| Status | Disponibile Ordina dalla serie |
| Data di rilascio della serie | 17-JUN-2002 |
Feedback-
- Unified Contact Center Enterprise 11.6(1)
Stato: Fine supporto | Data di fine supporto: 30-Sep-2023
- Unified Contact Center Enterprise 11.6(2)
Stato: Fine supporto | Data di fine supporto: 30-Sep-2023
- Unified Contact Center Enterprise 12.0(1)
Stato: Disponibile | Data di rilascio: 11-Jan-2019
- Unified Contact Center Enterprise 12.5(1)
Stato: Disponibile | Data di rilascio: 21-Jan-2020
- Unified Contact Center Enterprise 12.5(2)
Stato: Disponibile | Data di rilascio: 26-Jul-2022
- Unified Contact Center Enterprise 12.6(1)
Stato: Disponibile | Data di rilascio: 10-May-2021
- Unified Contact Center Enterprise 12.6(2)
Stato: Disponibile | Data di rilascio: 27-Apr-2023
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Ultime comunicazioni sulla sicurezza
- 05-Jun-2024
- 24-Jan-2024
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
Categorie di documenti
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Schede tecniche e informazioni sui prodotti
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
Avvisi di fine del ciclo di vita e di fine vendita
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Enterprise 12.5 Data Sheet
Schede tecniche
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Avvisi di sicurezza
Bollettini
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
Consigli, risposte e avvisi sulla sicurezza
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Notifiche sul campo
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Versione e compatibilità
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Informazioni sulla compatibilità
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(2)
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Cisco Unified Contact Center Enterprise 11.6(1)
Note release
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Riferimento
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(2)
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Cisco Unified Contact Center Enterprise 11.6(1)
Informazioni sulle licenze
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1)
Riferimenti tecnici
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Roadmap della documentazione
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Progettazione
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
Guide alla progettazione
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Installazione e aggiornamento
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1)
- Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1)
Guide all'installazione e all'aggiornamento
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
Note tecniche sull'installazione e l'aggiornamento
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Configurazione
- Configurazione delle risposte e delle trascrizioni delle chiamate dell'agente CCE con Google Agent Assist
- Configura ECE per disabilitare le opzioni di accordo alternative
- Configura connettore basato su cloud di Voice Agent CCE
- Configurazione e risoluzione dei problemi di CCE Virtual Assistant Voice
- Configurazione delle risposte e delle trascrizioni delle chiamate dell'agente CCE
- Configura prenotazione licenze specifiche di Smart License
- Certificati autofirmati di Exchange in una soluzione UCCE 12.6
- Configurazione di Contact Center Enterprise Virtual Agent Voice con Dialogflow CX
- Configura Single Sign-On UCCE con Azure Cloud Integration SAML 2.0
- Configurazione del nome alternativo del soggetto multiserver con firma CA nei sistemi CVOS
- Configurazione di Secure RTP in Contact Center Enterprise
- Configurazione della segnalazione SIP protetta in Contact Center Enterprise
- Configura orchestrazione per UCCE
- Configurazione di Webex Connect con Facebook
- Configurazione del proxy NGINX per l'integrazione con una soluzione Agent Assist
Esempi di configurazione e note tecniche
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
Guide alla configurazione
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Guide alla programmazione
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Guide alle funzioni
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Manutenzione e funzionamento
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
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Cisco Unified Contact Center Enterprise 12.0(1)
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Cisco Unified Contact Center Enterprise 11.6(1)
Guide di manutenzione e funzionamento
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1)
Guide per l'utente finale
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Cisco Unified Contact Center Enterprise 12.6(2)
- Informazioni sui miglioramenti della sicurezza UCCE 12.5
Note tecniche sulla gestione e l'operatività
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Risoluzione dei problemi
- Versioni complete dei prodotti per contact center
- Risoluzione dei problemi relativi all'errore di aggiornamento di Tomcat per CSCwk81097
- Risoluzione Dei Problemi Di CCE Single Sign-On Con Gestione Certificati Identity Service (IdS)
- Raccogli acquisizioni pacchetti nel sistema operativo client e server Windows
- Risoluzione dei problemi relativi alle chiamate e alle variabili ECC
- Configurazione e risoluzione dei problemi di Live Data in un ambiente UCCE
- Tenere traccia degli eventi di instradamento dei task in un ambiente aziendale di contact center
- Certificati autofirmati di Exchange in una soluzione UCCE
- Informazioni sulle modifiche relative a CALLGUID in CCE
- Risoluzione dei problemi e registrazione della chiamata dell'agente di conferenza in JTAPI GW
- Risoluzione dei problemi di CCE quando un altro servizio utilizza una porta ICM
- Configurazione e risoluzione dei problemi di RONA con CCE CVP
- Utilizzare il comando Route
- Certificati di Exchange con lo strumento Contact Center Uploader
- Ripristino dei dati CCE con i metodi di sincronizzazione manuale
Note tecniche per la risoluzione dei problemi
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Applicable to Multiple Releases
Support FAQ
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Documentazione
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