Table Of Contents
Route/Hunt List Configuration
Finding Route/Hunt Lists
Adding a Route/Hunt List
Adding Route Groups and Line Groups to a Route/Hunt List
Removing Route Groups and Line Groups from a Route/Hunt List
Changing the Order of Route Groups and Line Groups in a Route/Hunt List
Deleting a Route/Hunt List
Route/Hunt List Configuration
A route/hunt list associates a set of route groups and line groups in a specified priority order. A route/hunt list then associates with one or more route patterns and determines the order in which those route groups and line groups are accessed. The order controls the progress of the search for available devices for outgoing calls.
A route/hunt list comprises a collection of resources (gateway ports, gateways, Cisco IP Phones, and POTS phones) that route calls that match a defined route pattern. After Cisco CallManager determines a call that is to be routed through a defined route/hunt list, Cisco CallManager finds the first available device on the basis of the order of the line group(s) and route group(s) that a route/hunt list defines.
A route/hunt list can contain only line groups, only route groups, or both route groups and line groups. If a route/hunt list contains both line groups and route groups, the line groups must precede the route groups. Each route/hunt list should have at least one route group or one line group. Each line group includes at least one directory number that is available. Each route group includes at least one device, such as a gateway, that is available. Based on device type, Cisco CallManager can choose some, or all, ports as resources in each route group. Some devices, such as digital access, only allow you to choose all ports.
Each route/hunt list can contain the same route groups and line groups that other route/hunt lists have already chosen.
Use the following topics to add or remove route/hunt lists or to add, remove, or change the order of route groups and line groups in a route/hunt list:
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Finding Route/Hunt Lists
•Adding a Route/Hunt List
•Adding Route Groups and Line Groups to a Route/Hunt List
•Removing Route Groups and Line Groups from a Route/Hunt List
•Changing the Order of Route Groups and Line Groups in a Route/Hunt List
•Deleting a Route/Hunt List
Finding Route/Hunt Lists
Because you might have several route/hunt lists in your network, Cisco CallManager lets you use specific criteria to locate specific route/hunt lists. To locate route/hunt lists, use the following procedure.
Note During your work in a browser session, Cisco CallManager Administration retains your route/hunt list search preferences. If you navigate to other menu items and return to this menu item, Cisco CallManager Administration retains your route/hunt list search preferences until you modify your search or close the browser.
Procedure
Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List.
The Find and List Route/Hunt Lists window displays. Use the two drop-down list boxes to search for a route/hunt list.
Step 2 From the first Find Route/Hunt Lists where drop-down list box, choose one of the following criteria:
•Route/Hunt List Name
•Description
•Pattern/Pilot Number
Note The criterion that you choose in this drop-down list box specifies how the list of route/hunt lists that your search generates will be sorted. For example, if you choose Description, the Description column will display as the left column of the results list.
From the second Find Route/Hunt Lists where drop-down list box, choose one of the following criteria:
•begins with
•contains
•ends with
•is exactly
Step 3 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items per page to display.
Note To find all route/hunt lists that are registered in the database, click Find without entering any search text.
A list of discovered route/hunt lists displays by
•Route/hunt list name
•Description
•Status
•Enabled
Note You can delete multiple route/hunt lists from the Find and List Route/Hunt Lists window by checking the check boxes next to the appropriate route/hunt lists and clicking Delete Selected. You can delete all route/hunt lists in the window by checking the check box in the matching records title bar and clicking Delete Selected.
Step 4 Click the route/hunt list from the list of records that matches your search criteria.
The window displays the route/hunt list that you choose.
Related Topics
•Adding a Route/Hunt List
•Adding Route Groups and Line Groups to a Route/Hunt List
•Removing Route Groups and Line Groups from a Route/Hunt List
•Changing the Order of Route Groups and Line Groups in a Route/Hunt List
•Deleting a Route/Hunt List
Adding a Route/Hunt List
The following procedure describes how to add a route/hunt list.
Procedure
Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List.
Step 2 Click Add a New Route/Hunt List.
Step 3 In the Route/Hunt List Name field, enter a name. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each route/hunt list name is unique to the route plan.
Timesaver Use concise and descriptive names for your route/hunt lists. The CompanynameLocationCalltype format usually provides a sufficient level of detail and is short enough to enable you to quickly and easily identify a route/hunt list. For example, CiscoDallasMetro identifies a route/hunt list for toll-free, inter-local access transport area (LATA) calls from the Cisco office in Dallas.
Cisco CallManager automatically inserts a description in the Description field. You can, however, edit this field.
Step 4 Choose a Cisco CallManager group from the drop-down list box.
Note The order of Cisco CallManagers in the Cisco CallManager group specifies the priority order. Highest priority order goes to the first Cisco CallManager in the group. The route/hunt list registers with the highest-priority Cisco CallManager as its primary Cisco CallManager.
Step 5 To add this route/hunt list, click Insert.
Note A popup message reminds you that you must add at least one line group or route group to this route/hunt list for it to accept calls.
The Route/Hunt List window displays the newly added route/hunt list.
Step 6 The Enable this Route/Hunt List check box is checked by default for the new route/hunt list.
If you wish to disable this route/hunt list, uncheck this check box. A popup window explains that calls in progress are not affected, but this route/hunt list will not accept additional calls.
Step 7 Add at least one line group or at least one route group to the new route/hunt list.
To add a line group to this list, click Add Line Group and perform Step 3 through Step 6 of the "Adding Route Groups and Line Groups to a Route/Hunt List" section.
To add a route group to this list, click Add Route Group and perform Step 8 through Step 12 of the "Adding Route Groups and Line Groups to a Route/Hunt List" section.
Note For called party and calling party transformation information, you can click on the Route Details for Route Groups link on the left side of the window. This action displays the Route Details Configuration window.
Related Topics
•Finding Route/Hunt Lists
•Adding Route Groups and Line Groups to a Route/Hunt List
•Changing the Order of Route Groups and Line Groups in a Route/Hunt List
•Removing Route Groups and Line Groups from a Route/Hunt List
•Deleting a Route/Hunt List
•Understanding Route Plans, Cisco CallManager System Guide
Adding Route Groups and Line Groups to a Route/Hunt List
You can add route groups and line groups to a new route/hunt list or to an existing route/hunt list. Route groups and line groups can exist in one or more route/hunt lists. The following procedure describes adding a route group or line group to an existing route/hunt list.
Note You cannot add route groups that contain MGCP gateways that use the QSIG protocol (a QSIG route group) and route groups that contain gateways that use the H.323 protocol (H.323 route group) to the same route/hunt list. For more information, refer to the "Route Groups and Route/Hunt Lists" section in the Cisco CallManager System Guide.
Before You Begin
You must build one or more line groups and route groups and add a route/hunt list before performing this procedure.
Note When adding line groups and route groups to a route/hunt list, add the line groups first and then add route groups. When complete, the route/hunt list must be ordered, so all line groups precede all route groups. Refer to the "Changing the Order of Route Groups and Line Groups in a Route/Hunt List" section for details of ordering line groups and route groups in a route/hunt list.
Procedure
Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List.
Step 2 Locate the route/hunt list to which you want to add a line group or route group. See the "Finding Route/Hunt Lists" section.
Step 3 To add a line group, click Add Line Group. To add a route group instead, skip to Step 7.
The Route/Hunt List Detail Configuration displays.
Step 4 From the Line Group drop-down list box, choose a line group to add to the route/hunt list.
Step 5 To add the line group, click Insert.
The line group name appears in the Route/Hunt List Details list on the left side of the window.
Step 6 To add more line groups to this list, click Add Line Group and repeat Step 3 through Step 5.
Step 7 To add a route group, click Add Route Group.
The Route/Hunt List Detail Configuration displays.
Step 8 From the Route Group drop-down list box, choose a route group to add to the route/hunt list.
Note If the route/hunt list contains a QSIG route group, H.323 route groups do not display in the drop-down list box. If the route group contains a H.323 route group, QSIG route groups do not display in the drop-down list box.
Step 9 If you need to manipulate the calling party number on calls that are routed through this route group, set up the calling party transformations in the appropriate fields.
Note For more information on calling party transformations, see the "Calling and Called Party Transformations" in the Cisco CallManager System Guide.
Step 10 If you need to manipulate the dialed digits on calls that are routed through this route group, set up the called party transformations in the appropriate fields.
Note For more information on called party transformations, see the "Called Party Number Transformations Settings" in the Cisco CallManager System Guide.
Step 11 To add the route group, click Insert.
The route group details information appears in the Route/Hunt List Details list on the left side of the window.
Step 12 To add more route groups to this list, click Add Route Group and repeat Step 7 through Step 11.
Step 13 When you finishing adding route groups and line groups to the route/hunt list, click Update.
Step 14 Click Reset to reset the route/hunt list. When the popup window displays, click OK.
Related Topics
•Adding a Route/Hunt List
•Removing Route Groups and Line Groups from a Route/Hunt List
•Changing the Order of Route Groups and Line Groups in a Route/Hunt List
•Deleting a Route/Hunt List
•Understanding Route Plans, Cisco CallManager System Guide
Removing Route Groups and Line Groups from a Route/Hunt List
You can remove route groups and line groups from a new route/hunt list or from an existing route/hunt list. The following procedure describes removing a route group or line group from an existing route/hunt list.
Procedure
Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List in the menu bar.
Step 2 Locate the route/hunt list from which you want to remove a route group or line group. See the "Finding Route/Hunt Lists" section.
Step 3 From the Selected Groups list, choose a route group or line group name.
Note To select multiple route groups or line groups from the list, press the Shift key and click on the desired route groups and line groups.
Step 4 Click the down arrow below the Selected Groups list box to move the selected route group or line group to the Removed Groups list.
Step 5 To remove the route group or line group, click Update. If you click OK, when the window refreshes, the route group or line group no longer appears in the route/hunt list.
Step 6 Click Reset for the changes to take effect. Click OK in response to the popup windows.
Related Topics
•Finding Route/Hunt Lists
•Adding a Route/Hunt List
•Adding Route Groups and Line Groups to a Route/Hunt List
•Changing the Order of Route Groups and Line Groups in a Route/Hunt List
•Deleting a Route/Hunt List
•Understanding Route Plans, Cisco CallManager System Guide
Changing the Order of Route Groups and Line Groups in a Route/Hunt List
Cisco CallManager accesses line groups and route groups in the order in which they appear in the route/hunt list. The following procedure allows you to change the access order of route groups and line groups.
Note When changing the order of line groups and route groups in a route/hunt list, ensure that all line groups precede all route groups. When you finish, the route/hunt list must be ordered, so all line groups precede all route groups.
Procedure
Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List.
Step 2 Locate the route/hunt list in which you want to change the order of a route group or line group. See the "Finding Route/Hunt Lists" section.
Step 3 From the Selected Groups list, choose a line group or route group.
Step 4 To move the line group or route group up or down in the list, select a group, then click the up or down arrows on the right side of the list box.
Step 5 Click Update.
Note For called party and calling party transformation information, click the route group icon or route group name in the Route/Hunt List Details list at left. This action takes you to the Route/Hunt List Detail Configuration window for the corresponding route group.
Step 6 Click Reset for the changes to take effect. Click OK in response to the popup windows.
Related Topics
•Finding Route/Hunt Lists
•Adding a Route/Hunt List
•Adding Route Groups and Line Groups to a Route/Hunt List
•Removing Route Groups and Line Groups from a Route/Hunt List
•Deleting a Route/Hunt List
•Understanding Route Plans, Cisco CallManager System Guide
Deleting a Route/Hunt List
Cisco CallManager associates route/hunt lists with line groups, route groups, and route patterns; however, deletion of line groups, route groups, and route patterns does not occur when the route/hunt list is deleted. To find out which route patterns are using the route/hunt list, click the Dependency Records link from the Route/Hunt List Configuration window. If dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-3.
Tip To delete route groups, line groups, and route patterns, first delete the route pattern, second, delete the route/hunt list, and finally, delete the route group or line group.
The following procedure describes how to delete a route/hunt list.
Procedure
Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List.
Step 2 Locate the route/hunt list that you want to delete. See the "Finding Route/Hunt Lists" section.
Step 3 Click Delete.
A dialog box displays to warn you that you cannot undo the removal of a route/hunt list.
Step 4 To remove the route/hunt list, click OK or to cancel the action, click Cancel.
Caution You cannot delete a route/hunt list if it is associated with one or more route patterns.
Related Topics
•Finding Route/Hunt Lists
•Adding a Route/Hunt List
•Adding Route Groups and Line Groups to a Route/Hunt List
•Changing the Order of Route Groups and Line Groups in a Route/Hunt List
•Removing Route Groups and Line Groups from a Route/Hunt List
•Understanding Route Plans, Cisco CallManager System Guide
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