Table Of Contents

CTI Route Point Configuration

Adding a CTI Route Point

Modifying a CTI Route Point

Deleting a CTI Route Point

Finding CTI Route Points

Resetting a CTI Route Point

CTI Route Point Configuration Settings

CTI Route Point Configuration

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A computer telephony integration (CTI) route point designates a virtual device that can receive multiple, simultaneous calls for application-controlled redirection.

For first-party call control, you can optionally add a CTI port for each active voice line (the CTI application determines this). Applications that use CTI route points and CTI ports include Cisco SoftPhone, Cisco IP Auto Attendant, and Cisco IP Interactive Voice Response System. After you add a CTI route point to Cisco CallManager Administration, information from the RIS Data Collector service displays in the CTI Route Point Configuration window. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display.

For detailed instructions on how to configure CTI route points and CTI ports that are associated with these applications, refer to the documentation and online help that is included with these applications.

This section describes the following basic procedures:

•Adding a CTI Route Point

•Modifying a CTI Route Point

•Deleting a CTI Route Point

•Finding CTI Route Points

•Resetting a CTI Route Point

•CTI Route Point Configuration Settings

•Computer Telephony Integration, Cisco CallManager System Guide

Adding a CTI Route Point

To add a CTI route point, perform the following procedure.

Procedure

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Step 1 Choose Device > CTI Route Point.

Step 2 Click the Add a New CTI Route Point link.

Step 3 Enter the appropriate settings, as defined in Table 44-1.

Step 4 To add the new CTI route point, click Insert.

When prompted to add a directory number for line 1, click either OK to add the directory number or Cancel to continue without adding a directory number. For instructions on how to add and configure directory numbers, see the "Adding a Directory Number" section on page 49-39.

After you add a CTI route point to Cisco CallManager Administration, information from the RIS Data Collector service displays in the CTI Route Point Configuration window. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display as illustrated in Figure 44-1.

Figure 44-1 CTI Route Point Configuration Window

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Related Topics

•CTI Route Point Configuration

•Modifying a CTI Route Point

•Deleting a CTI Route Point

•Finding CTI Route Points

•Resetting a CTI Route Point

•CTI Route Point Configuration Settings

•Computer Telephony Integration, Cisco CallManager System Guide

Modifying a CTI Route Point

To modify a CTI route point, perform the following steps.

Procedure

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Step 1 Choose Device > CTI Route Point.

The Find/List CTI Route Points window displays.

Step 2 Enter the search criteria that are needed to locate the CTI route point that you want to modify.

Step 3 Click Find.

The window updates to display a list of CTI route points that match the specified search criteria.

Step 4 Choose the name of the CTI route point whose settings you want to modify.

The window refreshes to show the current settings for the chosen CTI route point.

Step 5 Update the appropriate settings as described in Table 44-1.

Step 6 To apply the changes, click Update.

The window refreshes to display the new settings.

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Related Topics

•CTI Route Point Configuration

•Adding a CTI Route Point

•Deleting a CTI Route Point

•Finding CTI Route Points

•Resetting a CTI Route Point

•CTI Route Point Configuration Settings

•Computer Telephony Integration, Cisco CallManager System Guide

Deleting a CTI Route Point

To delete a CTI route point, perform the following procedure.

Before You Begin

Because you can delete a CTI route point that is assigned to one or more directory numbers, you should determine which directory numbers are using the CTI route point by clicking the Dependency Records link from the CTI Route Point Configuration window. If the dependency records are not enabled fore the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-3. If you try to delete a CTI route point that is in use, Cisco CallManager displays a message.

If you delete a CTI Route Point that has a directory number assigned to it, you can find the directory number by using the Route Plan Report. You can also delete the directory number by using the Route Plan Report.

Procedure

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Step 1 Choose Device > CTI Route Point.

The Find/List CTI Route Points window displays.

Step 2 Specify the search criteria that are needed to locate the CTI route point that you want to delete.

Step 3 Click Find.

The window refreshes to display a list of the CTI route points that match the specified search criteria.

Step 4 Perform one of the following actions:

•Check the check boxes next to the CTI route points that you want to delete and click Delete Selected.

•Delete all the CTI route points in the window by checking the check box in the matching records title bar and clicking Delete Selected.

•Choose the name of the CTI route point that you want to delete from the list to display its current settings and click Delete.

Step 5 To permanently delete the CTI route point, click OK.

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Related Topics

•CTI Route Point Configuration

•Adding a CTI Route Point

•Modifying a CTI Route Point

•Finding CTI Route Points

•Resetting a CTI Route Point

•CTI Route Point Configuration Settings

•Computer Telephony Integration, Cisco CallManager System Guide

Finding CTI Route Points

To find and list CTI route points, perform the following procedure.

Procedure

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Step 1 Choose Device > CTI Route Point.

The Find and List Route Points window displays.

Step 2 Choose the search criteria to use. To list all items, do not enter any search text or use "Device Name is not empty" as the search criterion.

Step 3 Click Find.

The window refreshes to display a list of the CTI route points that match the specified search criteria.

Step 4 To view the next set of CTI route points, click Next.

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Note You can delete or reset multiple CTI route points from the Find and List Route Points window by checking the check boxes next to the appropriate CTI route points and clicking Delete Selected to delete the CTI route points or clicking Reset Selected to reset the CTI route points. You can choose all CTI route points in the window by checking the check box in the matching records title bar.

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Related Topics

•CTI Route Point Configuration

•Adding a CTI Route Point

•Modifying a CTI Route Point

•Deleting a CTI Route Point

•Resetting a CTI Route Point

•CTI Route Point Configuration Settings

•Computer Telephony Integration, Cisco CallManager System Guide

Resetting a CTI Route Point

To reset a CTI route point, perform the following procedure.

Procedure

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Step 1 Choose Device > CTI Route Point.

The Find and List CTI Route Points window displays.

Step 2 Choose the search criteria to use.

Step 3 Click Find.

The window displays a list of CTI route points that match the search criteria as illustrated in Figure 44-2.

Figure 44-2 Find and List CTI Route Points Configuration Window

Step 4 Check the check boxes next to the CTI route points that you want to reset. To choose all CTI route points in the window, check the check box in the matching records title bar.

Step 5 Click Reset Selected.

The Reset Device dialog displays.

Step 6 Click one of the following buttons:

•Restart—Restarts a device without shutting it down.

•Reset—Shuts down a device and brings it back up.

•Close—Closes the Reset Device dialog without performing any action.

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Related Topics

•CTI Route Point Configuration

•Adding a CTI Route Point

•Modifying a CTI Route Point

•Deleting a CTI Route Point

•Finding CTI Route Points

•CTI Route Point Configuration Settings

•Computer Telephony Integration, Cisco CallManager System Guide

CTI Route Point Configuration Settings

Table 44-1 describes the CTI route point configuration settings.

Table 44-1 CTI Route Point Configuration Settings 

Field	Description
Device Name	Enter unique identifier for this device, from 1 to 15 characters, including alphanumeric, dot, dash, or underscores.
Description	Enter a descriptive name for the CTI route point.
Device Pool	Choose the name of a Device Pool. The device pool specifies the collection of properties for this device including CallManager Group, Date/Time Group, Region, and Calling Search Space for auto-registration.
Calling Search Space	Choose a calling search space. The calling search space specifies the collection of partitions that are searched to determine how a collected (originating) number should be routed.
Location	Choose the appropriate location for this route point. The location specifies the total bandwidth that is available for calls to and from this location. A location setting of None means that the locations feature does not keep track of the bandwidth that this route point consumes.
Media Resource Group List	Choose the appropriate Media Resource Group List. A Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order that is defined in a Media Resource Group List. If you choose <none>, Cisco CallManager uses the Media Resource Group that is defined in the device pool. For more information, see the "Media Resource Management" section in the Cisco CallManager System Guide.
User Hold Audio Source	To specify the audio source that plays when an application initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays. If you do not choose an audio source, Cisco CallManager uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID. You define audio sources in the Music On Hold Audio Source Configuration window. For access, choose Service > Music On Hold.
Network Hold Audio Source	To specify the audio source that is played when the network initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays. If you do not choose an audio source, Cisco CallManager uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID. You define audio sources in the Music On Hold Audio Source Configuration window. For access, choose Service > Music On Hold.

Related Topics

•CTI Route Point Configuration

•Adding a CTI Route Point

•Modifying a CTI Route Point

•Deleting a CTI Route Point

•Finding CTI Route Points

•Resetting a CTI Route Point

•Computer Telephony Integration, Cisco CallManager System Guide