思科 Finesse 12.0(1)
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主要信息
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最新安全公告
- 05-Jun-2024
- 01-Mar-2023
- 01-Feb-2023
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产品手册和产品信息
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安全公告
问题信息通告（Field Notice）
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
安全公告、响应和通知
最近的内容
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Finesse Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
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版本和兼容性
版本说明
参考
文档目录
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- Cisco Finesse Documentation Guide, Release 12.0(1)
思科 Finesse 12.0(1)
- Cisco Finesse Documentation Guide Release 10.0(1) (PDF - 1 MB)
- Cisco Finesse Documentation Guide for Release 9.1(1) (PDF - 585 KB)
许可信息
- Open Source Used In Cisco Finesse Release 12.0(1) (PDF - 10 MB)
- Open Source Used In Cisco Finesse Release 11.6(1) (PDF - 8 MB)
- Open Source Used in Cisco Finesse Release 11.5(1) (PDF - 9 MB)
- Open Source Used in Cisco Finesse Release 11.0(1) (PDF - 7 MB)
- Open Source Used in Cisco Finesse Release 10.5(1) (PDF - 4 MB)
- Open Source Used in Cisco Finesse Release 10.0(1) (PDF - 4 MB)
- Open Source Used in Cisco Finesse Release 9.1(1) (PDF - 1 MB)
技术参考
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 (XLSX - 95 KB)
- Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) (XLSX - 43 KB)
思科 Finesse 12.0(1)
设计
设计指南
安装和升级
安装和升级指南
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- Cisco Finesse Installation and Upgrade Guide, Release 12.0(1)
思科 Finesse 12.0(1)
配置
配置示例和技术说明
配置指南
维护和运行
最终用户指南
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- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
思科 Finesse 12.0(1)
维护和操作指南
- Cisco Finesse Administration Guide, Release 12.0(1)
思科 Finesse 12.0(1)
故障排除
Support FAQ
故障排除技术说明
最近的内容
- 了解UCCX Finesse架构深入探讨
- 了解Finesse的WebSocket连接
- 排除Finesse自定义或新小工具问题
- 排除Finesse Agent Desktop中加载WxM小工具失败的故障
- 配置Finesse和CTI服务器之间的安全通信
- Finesse第三方客户端与SSO集成
- 在SSO模式下将第三方小工具与Finesse集成
- 对CA签名服务器上托管的小工具的Finesse错误“SSLPeerUnverifiedException”进行故障排除
- 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局
- 排除Finesse、VVB和UCCX上的RTMT证书错误
- 精良代理程序/Supervisor队列/技能组Stats更新问题
- 排除精良移动代理程序故障
- 排除Cisco精良桌面不变记录问题故障
- 排除精良页到达故障对在Internet Explorer的前景
- 排除被延迟的精良代理程序状态更改故障
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资料
白皮书
- 升级座席桌面 - 为什么是时候了 (PDF - 347 KB)
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