Table Of Contents

The Tools You Use

Working with Cisco Unity Connection by Phone

Using Touchtone Keys with the Cisco Unity Connection Conversation

Using Voice Commands with the Cisco Unity Connection Conversation

Customizing the Cisco Unity Connection Conversation

Working with the Cisco Unity Web Tools

Working with the Cisco Unity Assistant Web Tool

Working with the Cisco Unity Inbox Web Tool

Working with the Cisco Unity Personal Call Transfer Rules Web Tool

Setting Up Your Browser to Access the Cisco PCA

Apple Safari

Microsoft Internet Explorer

Mozilla Firefox

Working with the Media Master

Managing Voice Messages in Your E-mail Program

The Tools You Use

---

As a Cisco Unity Connection user, you can send and manage messages by using a phone and by using the Cisco Unity Inbox web tool; you may also be able to manage voice messages in your e-mail program. The Cisco Unity Assistant web tool lets you personalize your Connection phone settings.

This chapter contains the following sections:

•Working with Cisco Unity Connection by Phone

•Working with the Cisco Unity Web Tools

•Setting Up Your Browser to Access the Cisco PCA

•Working with the Media Master

•Managing Voice Messages in Your E-mail Program

Working with Cisco Unity Connection by Phone

When you access Cisco Unity Connection by phone, you hear the Connection conversation. Its recorded instructions guide you as you send and receive messages, record greetings, and change your personal settings. You can use any phone to access Connection.

There are two ways in which you can use Cisco Unity Connection by phone:

Touchtone keys	Press the touchtone keys on the phone. Use this option when it is not important to have both hands free, if you are in an environment with significant background noise, or you want more Connection feature options.
Voice commands	Speak into the phone handset, headset, or speakerphone. Use this option when you want hands-free access to the Connection system.

---

Note Some TTY phones (text phones) do not have the capability to send the appropriate tones. In this case, TTY users may need to use the phone keypad when navigating the Connection conversation.

---

Using Touchtone Keys with the Cisco Unity Connection Conversation

There are several versions of the Connection conversation, each providing different keypad mappings for the Connection menu options. (For example, you may press 3 to delete a message in one version but press 7 to delete a message in another version.)

Your Connection administrator determines the conversation version that you hear. Typically, an administrator will choose a conversation that has a keypad mapping that is familiar to you. Ask your Connection administrator which conversation you are set up to use.

Features described in the Cisco Unity Connection User Guide are available with all conversations. However, procedures in the guide use the keypad mapping for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter.

Note that touchtone keys listed in the "Voice Commands" section of the "Cisco Unity Connection Voice Commands and Phone Menus" chapter apply only when the voice-recognition option is enabled and you are using voice commands.

Using Voice Commands with the Cisco Unity Connection Conversation

Cisco Unity Connection provides a voice-recognition option that lets you say what you want to do in the Connection conversation. Voice commands are intuitive, easy to use, and available for most voice-messaging tasks.

Procedures in the Cisco Unity Connection User Guide describe the voice commands you can use, or you can say "Help" at any time to get more information on any menu. For a list of available voice commands, see the "Voice Commands" section on page 23-1.

---

Tip When using the voice-recognition option, you can barge in with commands at most points in the conversation—you do not have to wait for the system to finish a prompt. In addition, if you know exactly what you want to do, you can say more complex commands without having to navigate through a hierarchy of menus to accomplish a task. For example, you can say, "Send a private and urgent message to Tina Chen" at the Main menu.

---

If you are not comfortable saying commands or you are in a situation where your commands are not recognized by the system (for example, you are on a mobile phone where there is background noise), the voice-recognition option offers a small set of touchtone-key options for select commands. To hear the touchtone-key options available for any menu, press 0 or say "Touchtone command Help".

For a temporary switch from using voice commands to using only touchtone keys, say "Touchtone conversation" or press 9 at the Main menu. To switch back to using voice commands, hang up and log on to Cisco Unity Connection again.

Your Connection administrator determines whether the voice-recognition option is available to you. When voice recognition is enabled, you have the option of changing the Input Style setting in the Cisco Unity Assistant to using only touchtone keys, or using touchtone keys and voice commands. (For information on changing the setting, see the "Changing Your Phone Input Style" section on page 15-4.)

Customizing the Cisco Unity Connection Conversation

Although you cannot control which conversation version that you hear when you access Cisco Unity Connection by phone, you can customize it in many ways. For example, there are two styles of menus available, full and brief. You can also choose the language you hear, and specify the order in which Connection plays your messages.

For information on customizing the Connection conversation, see the "Changing Cisco Unity Connection Conversation Settings" and "Changing Message Playback Settings" chapters.

Working with the Cisco Unity Web Tools

You use the following web tools to manage messages and personal preferences with Cisco Unity Connection:

•The Cisco Unity Assistant web tool

•The Cisco Unity Inbox web tool

•The Cisco Unity Personal Call Transfer Rules web tool

Access to the web tools is provided through the Cisco Personal Communications Assistant (PCA) website.

This section contains descriptions of each tool. Information on using the tools to do specific tasks is provided throughout this guide and in Cisco PCA Help.

Note that your Internet browser must be set up to use the Cisco PCA. (See also the "Setting Up Your Browser to Access the Cisco PCA" section.)

Working with the Cisco Unity Assistant Web Tool

The Cisco Unity Assistant web tool lets you customize how you and your callers interact with Cisco Unity Connection by phone. You can also use it to personalize your Connection settings—including your recorded greetings and message-delivery options—and to set up message-notification devices and to create private lists.

Some Cisco Unity Assistant pages contain a Media Master, which you use to record and play greetings and names. (See also the "Working with the Media Master" section.)

Working with the Cisco Unity Inbox Web Tool

---

Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

---

The Cisco Unity Inbox web tool contains voice messages and any message receipts you receive.

By default, ten messages are presented at a time, though you can change the number for each session by clicking a different value in the Messages Per Page list. When the number of messages in your Cisco Unity Inbox exceeds the value specified in the Messages Per Page list, click the arrows or the page number at the bottom of the page to navigate to additional Cisco Unity Inbox pages.

By clicking the applicable icon on each Cisco Unity Inbox page, you can sort and delete the messages on the page, and compose and listen to a voice message. You use the Media Master to play and record messages.

The Cisco Unity Inbox does not refresh the display automatically; you must click the Refresh Message List icon to check for new messages.

---

Tip Talk to your Connection administrator if you experience performance or sound quality issues when playing messages through multimedia speakers in a low-bandwidth environment.

---

Working with the Cisco Unity Personal Call Transfer Rules Web Tool

---

Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

---

You use the Cisco Unity Personal Call Transfer Rules web tool to set up forwarding and screening of incoming calls according to rules you set up.

Cisco Unity Connection can route calls according to the identity of the caller, the time of day, and your meeting schedule. You can set up rules to:

•Send calls to a phone number, a series of phone numbers, or an e-mail-based paging address.

•Send SMS messages to an SMS device.

•Screen some or all of your incoming calls.

For information on setting up personal call transfer rules, see the "Managing Personal Call Transfer Rules to Handle Incoming Calls" chapter.

Setting Up Your Browser to Access the Cisco PCA

The Internet browser on your workstation must be set up to use the Cisco PCA and the web tools you access through it. See the applicable section, depending on the browser(s) installed on your computer:

•Apple Safari

•Microsoft Internet Explorer

•Mozilla Firefox

Note that your Connection administrator may have already set up the browser on your workstation. However, if your organization offers remote access to the Cisco PCA, you must set up the installed browser(s) on any other computer that you plan to use for accessing the Cisco PCA.

Apple Safari

Do the following tasks to set up Safari for accessing the Cisco PCA. Contact your Connection administrator for more information.

1. Install the required version of Java 2 Platform, Standard Edition (J2SE) Runtime Environment.

2. Configure Safari:

a. Enable Java.

b. Enable Java Script.

c. Accept cookies only from sites you navigate to.

Microsoft Internet Explorer

Do the following tasks to set up Internet Explorer for accessing the Cisco PCA. Contact your Connection administrator for more information.

1. Install the required version of Java 2 Platform, Standard Edition (J2SE) Runtime Environment.

2. Configure Internet Explorer:

a. Enable Active scripting.

b. Download and run ActiveX controls.

c. Enable Java scripting.

d. Accept all cookies.

e. Automatically check for newer versions of temporary Internet files.

f. Enable Medium-High privacy.

g. If you are running Microsoft Windows Server 2003 and using Internet Explorer version 6.0 to access the Cisco PCA, add the Cisco Unity Connection server to the Trusted Sites list.

Mozilla Firefox

Do the following tasks to set up Firefox for accessing the Cisco PCA. Contact your Connection administrator for more information.

1. Install the applicable software, depending on the computer's operating system:

Apple Mac OS X	a. Required version of Java 2 Platform, Standard Edition (J2SE) Runtime Environment. b. Required version of Java Embedding Plugin for Mac OS X.
Linux Red Hat	a. Confirm that you are using the correct sound card by referring to the sound card support matrix on the Alsa-project.org website. Note The Java Runtime Environment (JRE) plug-in software uses the Advanced Linux Sound Architecture (ALSA) driver to access system sound devices and to control playback and recording functionality. Depending on your sound card, your playback and recording capabilities may be limited. b. Required version of ALSA driver. c. Required version of Java 2 Platform, Standard Edition (J2SE) Runtime Environment.
Microsoft Windows	Required version of Java 2 Platform, Standard Edition (J2SE) Runtime Environment.

2. Configure Firefox:

•Enable Java.

•Enable Java Script > Enable Change Images in Java Script Advanced.

•Allow sites to set cookies. (For security purposes, we recommend that you set this to Allow Sites to Set Cookies for the Originating Web Site Only.)

Working with the Media Master

The Media Master appears on assorted pages in the Cisco Unity web tools. By clicking the controls, you can make and play recordings with either your phone or your computer microphone and speakers.

Figure 2-1 Media Master

1	Options menu	7	Stop
2	Recording/playback progress	8	Pause
3	Record list	9	Play
4	Help menu	10	Volume control
5	Playback speed control	11	Playback list
6	Record

The Options menu on the Media Master (1 in Figure 2-1) allows you to work with other sound (WAV) files in your recordings, and to set your playback and recording devices. Table 2-1 describes the available options.

Table 2-1 Options Menu 

Option	Description
Open File	Open a WAV file saved on your computer to play on the selected playback device.
Save Recording As	Save a recording as a WAV file to a location that you specify.
Playback & Recording	Configure the Media Master playback and recording settings.

Table 2-2 describes the Media Master options in the Playback and Recording Settings dialog box (on the Options menu, click Playback & Recording). The phone is the default recording and playback device for the Media Master.

Table 2-2 Playback & Recording Settings 

Option	Description
Playback Device	Choose the phone or the multimedia speakers connected to your computer. If you choose the phone, you must enter an active phone number.
Recording Device	Choose the phone or the multimedia microphone connected to your computer. If you choose the phone, you must enter an active phone number. Tip Use the phone to get the best sound quality.
Active Phone Number	Choose your primary extension or enter another phone number when you have set the phone as the playback or recording device for the Media Master. Connection calls the number so that you can record or listen by using the phone.
Performance	Choose to play messages as they are download, or to download messages completely before they are played. Tip For the best performance and quality, we recommend that users who use Cisco Unity Connection in a low-bandwidth environment (for example, with a slow modem) download messages completely before playing them.

Once you have specified the active phone number and performance preference in the Playback and Recording Settings dialog box, you can choose devices in the Playback and Record lists on the Media Master (11 and 3 in Figure 2-1). The lists offer a quick way to change devices, and your selections are saved for all web-tool pages that contain the Media Master until you change them again.

Table 2-3 describes the options available on the Media Master Help menu (4 in Figure 2-1).

Table 2-3 Help Menu 

Option	Description
Media Master Help	Open Media Master Help.
About Media Master	Display Media Master version and configuration information.

---

Tip•Use the keyboard shortcut Alt-O to open the Options menu.

•Use the keyboard shortcut Alt-H to open the Help menu.

---

Managing Voice Messages in Your E-mail Program

---

Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

---

With Cisco Unity Connection, you can access voice messages and receipts in your e-mail program. You can only listen to and delete voice messages; you cannot send, reply, or forward them from your e-mail program.

The location of your voice messages depends on the e-mail program, but typically voice messages are in a separate folder in your e-mail program. Messages contain a WAV file attachment with the recording. You play a voice message by opening the attachment.

Information on managing voice messages and receipts in your e-mail program is provided later in the Cisco Unity Connection User Guide.