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About System Broadcast Messages

About System Broadcast Messages

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Occasionally, you may receive a voice message known as a system broadcast message from your Connection administrator, network administrator, or management personnel in your organization. System broadcast messages are recorded announcements sent to everyone in your organization. For example, your Connection administrator may send a message asking all users to change their phone passwords, or a Human Resources manager may send a message reminding employees about a deadline for a new benefits package.

Cisco Unity Connection plays any system broadcast messages immediately after you log on by phone. You must listen to each system broadcast message in its entirety before Connection will allow you to check your new and saved messages or change your setup options. Once a system broadcast message has been played, it is permanently deleted for you. You cannot respond to or save system broadcast messages.

System broadcast messages do not trigger the message waiting indicator on your phone (for example, a light or a distinctive dial tone when you pick up the receiver). They also do not trigger message notifications for any alternate devices—such as a pager or mobile phone—that you may have set up in the Cisco Unity Assistant web tool.

You do not receive system broadcast messages in the Cisco Unity Inbox web tool.

If you are using the voice-recognition option, you cannot use a voice command to delete a system broadcast message. Instead, you are prompted to press # when the message is finished playing. Once the message is deleted, you can continue using voice commands to play and manage other messages.