Table Of Contents

Checking Messages

Checking Messages by Phone

Checking Messages in the Cisco Unity Inbox Web Tool

Checking Voice Messages in Your E-mail Program

Checking Messages

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You can check voice messages by phone, and you may also be able to check them in the Cisco Unity Inbox web tool and in your e-mail program (ask your Connection administrator).

Once you have listened to or opened a new voice message, it is saved. Ask your Connection administrator if the system is set up to enforce a message-retention policy and, if so, how long it stores your messages before permanently deleting them. Connection does not indicate when a message-retention policy is enforced, nor does it warn you before messages are permanently deleted as a result of such a policy.

This chapter contains the following sections:

•Checking Messages by Phone

•Checking Messages in the Cisco Unity Inbox Web Tool

•Checking Voice Messages in Your E-mail Program

Checking Messages by Phone

You can use Cisco Unity Connection to check new and saved messages by phone. You may also be able to play and restore deleted messages by phone (ask your Connection administrator).

When you receive a new message, the message waiting indicator on your desk phone is triggered (for example, a light or a distinctive dial tone when you pick up the receiver). You can also set up message notification for additional devices—such as a pager or mobile phone—in the Cisco Unity Assistant web tool.

This section contains two procedures for checking messages by phone. Do the applicable procedure, depending on whether you are using touchtone keys or voice commands.

The procedures use keypad mappings for the standard conversation and voice commands. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

To Check Messages by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 1 to hear new messages.

Or

Press 3 1 to hear saved messages.

Step 3 Use the following keys to select the type of messages that you want to hear:

Key	Type
1	Voice messages
2	E-mails1
4	Receipts2
#	All messages

1 Although the e-mails key is available in the Message Type menu, Connection plays e-mails only for users who have the text-to-speech option. 2 Depending on how Connection is set up at your organization, you may not receive all types of receipts.

Note that you will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.

Step 4 Use the following keys to control playback as you listen to a message:

Key(s)	Action	Key(s)	Action
1	Restart message	8	Pause/Resume
2	Save	9	Fast-forward
3	Delete	#	Fast-forward to end
4	Slow playback	##	Skip message, save as is
5	Change volume1	*	Cancel or back up
6	Fast playback	0	Help
7	Rewind message

1 Not available on some systems.

Step 5 Use the following keys to manage the message after you have listened to it:

Key(s)	Action	Key(s)	Action
1	Replay message	6	Save as new
2	Save	7	Rewind message
3	Delete	9	Play message properties
4	Reply (Resend original message when responding to an NDR.)	#	Save as is
42	Reply to all	*	Cancel or back up
44	Call the user1	0	Help
5	Forward message

1 Not available on some systems.

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To Check Messages by Phone Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," say:

"Play Messages." Connection tells you the total number of new and saved messages, plays all new voice messages, e-mails and receipts, then plays saved messages.

Or

Use the following commands to select the type of messages that you want to hear:

Action	Voice Command	Key (s)
Hear new and saved voice messages or e-mails1 or receipts2	"Play <voice messages/e-mails/receipts>"	N/A
Hear all new messages	"Play new messages"	1
Hear new or saved or deleted voice messages from a Connection user	"Play <new/saved/deleted> messages from <user name>"	N/A
Hear saved voice messages or e-mails1 or receipts2	"Play saved <voice messages/e-mails/receipts>"	N/A
Hear all saved messages	"Play saved messages"	3
Hear deleted voice messages or e-mails1 or receipts2	"Play deleted <voice messages / e-mails / receipts>"	N/A
Hear all deleted messages3	"Play deleted messages"	N/A

1 Connection plays e-mails only for users who have the text-to-speech option. 2 Depending on how Connection is set up at your organization, you may not receive all types of receipts. 3 Not available on some systems

Step 3 Use the following keys to control playback as you listen to a message:

Key(s)	Action	Key(s)	Action
4	Slow playback	9	Fast-forward
5	Change volume1	#	Fast-forward to end
6	Fast playback	*	Cancel or back up
7	Rewind message	0	Touchtone Help
8	Pause/Resume

1 Not available on some systems.

Step 4 Use the following voice commands to manage the message after you have listened to it:

Action	Voice Command	Key(s)
Replay message	"Repeat"	1
Play previous message	"Previous"	1 4
Play next message	"Next"	1 6
Save or restore as saved	"Save"	2
Delete message	"Delete"	3
Reply to message	"Reply"	4
Reply to all	"Reply all"	N/A
Resend original message (NDRs only)	"Resend"	4
Call the Connection user1	"Call sender"	4 4
Forward the message	"Forward"	5
Save or restore as new1	"Mark new"	6
Rewind message	N/A	7
Play message properties	"Message properties"

1 Not available on some systems.

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Checking Messages in the Cisco Unity Inbox Web Tool

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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Periodically click the Refresh Message List icon to check for new messages in the Cisco Unity Inbox web tool. After you have listened to or viewed a new message, you may need to refresh again to see the New Message icon disappear.

The From field of a message will contain either the name of a Cisco Unity Connection user or "UnityConnection@<servername>" when a message is left by someone who is not a Connection user or by a user who did not log on before leaving the message. The Subject field displays the phone number of the caller, if it is available.

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Tip For information on what to do if your mailbox exceeds its size quota, see the "Managing the Size of Your Mailbox" chapter.

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To Check Messages in the Cisco Unity Inbox Web Tool

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Step 1 On the Cisco PCA Home page, click the Cisco Unity Inbox link.

Step 2 In the Cisco Unity Inbox, click the speaker icon next to the message to play it. (Click the icon again to stop playback.)

Or

Click the name of the sender to open the message in a new window, then click Play on the Media Master.

Step 3 Use the following icons or Message menu options to manage voice messages:

Previous Message	Open the previous message.
Next Message	Open the next message.
Reply (Resend original message when responding to an NDR)	Respond with a voice message to the sender. (Available only for messages from other Connection users.)
Reply to All	Respond with a voice message to all who received the message and who are Connection users.
Forward	Send the message to another Connection user and/or distribution list. (Note that you cannot forward any message that is marked private.)
Delete	Delete the message.
Save	Save the message and any changes, such as marking the message as new or changing the subject, and return to the Cisco Unity Inbox.
Mark Message as Unheard (Mark Message as Unread for NDRs)	Check this check box to save the message as new. (This may trigger the message waiting indicator on your phone.)
Close	Close the message without saving changes, and return to the Cisco Unity Inbox.

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Checking Voice Messages in Your E-mail Program

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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Voice messages and receipts typically appear in a separate folder in your e-mail program. Messages contain a WAV file attachment with the recording. You play a voice message by opening the attachment.

Your e-mail program may notify you of new voice messages in the same way that it notifies you of new e-mail messages. You can listen to and delete voice messages in your e-mail program; you cannot send, reply to, or forward them.

The From field of a message will contain either the name of a Cisco Unity Connection user or "Unity Connection Messaging System" when a message is left by someone who is not a Connection user or by a user who did not log on before leaving the message. The Subject field displays the phone number of the caller, if it is available.