Table Of Contents

Managing Your Personal Contacts List

Adding Personal Contacts in the Personal Call Transfer Rules Web Tool

Changing Information for Personal Contacts in the Personal Call Transfer Rules Web Tool

Deleting Personal Contacts in the Personal Call Transfer Rules Web Tool

Importing Exchange Contacts into Your Personal Contacts List in the Personal Call Transfer Rules Web Tool

Managing Your Personal Contacts List

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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Cisco Unity Connection uses the information in your personal contacts list to forward your incoming calls and to help you place outgoing calls. Connection also uses your personal contacts list to identify the people who call you.

Your personal contacts list supplements the information in the Cisco Unity Connection directory. The Connection directory is internal to your organization and maintained by your system administrators, while the personal contacts list is set up and maintained by you.

You can use your personal contacts list to store names and numbers for people who are not included in the Connection directory, including customers, suppliers, family members, and friends.

You manage your personal contacts list in the Personal Call Transfer Rules web tool. You can add Connection users to your personal contacts list; however, the entries are not automatically updated and maintained by the system. For example, if a co-worker who is listed leaves the company, you will need to manually delete the entry from your personal contacts list.

If you are using voice commands, consider the following advantages to adding other Connection users to your personal contacts list:

•Using alternate names. Alternate names can improve accuracy when you use voice commands to dial co-workers. Consider creating and using nicknames or other alternate names for those people in the Connection directory to whom you regularly place calls or whose names you find difficult to pronounce.

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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•Using external numbers. If you regularly call co-workers on their personal mobile phones, add their Cisco Unity Connection directory information to your personal contacts list along with their mobile phone number so that you can use voice commands to reach them quickly.

(Note that to place calls by using voice commands, you must be logged on to Connection. See the "Placing Calls by Using Voice Commands" chapter.)

This chapter contains the following sections:

•Adding Personal Contacts in the Personal Call Transfer Rules Web Tool

•Changing Information for Personal Contacts in the Personal Call Transfer Rules Web Tool

•Deleting Personal Contacts in the Personal Call Transfer Rules Web Tool

•Importing Exchange Contacts into Your Personal Contacts List in the Personal Call Transfer Rules Web Tool

Adding Personal Contacts in the Personal Call Transfer Rules Web Tool

You can enter e-mail and phone information for your personal contacts. There are two types of phone numbers that you can specify:

Phone number

Use the Work Phone, Home Phone, and Mobile Phone fields to enter phone numbers that Connection uses when matching your personal call transfer rules against incoming phone calls from personal contacts. (For example, if you want to create a personal call transfer rule based on the home phone number for your mother, enter the number in the Home Phone field.)

Dialable Phone number

Use the Dialable Work Phone, Dialable Home Phone, and Dialable Mobile Phone fields when you want to be able to call personal contacts by using voice commands. You must specify the phone number in both the Dialable Phone field and the corresponding Phone field. (For example, if you want to be able to call your mother at home by using voice commands, enter the number in the Dialable Home Phone and Home Phone fields.) For Dialable Phone numbers, add any additional numbers necessary to dial outside calls, for example 9 + area code + phone number.

E-mail addresses are for your information only; Connection does not use e-mail addresses in the personal contacts list.

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Tip You can import Microsoft Exchange contacts into your Cisco Unity Connection personal contacts list. For information on importing Exchange contacts, see the"Importing Exchange Contacts into Your Personal Contacts List in the Personal Call Transfer Rules Web Tool" section.

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To Add a Personal Contact in the Personal Call Transfer Rules Web Tool

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Step 1 On the Cisco PCA Home page, click Cisco Unity Personal Call Transfer Rules.

Step 2 On the Contacts menu, click View Contacts.

Step 3 On the Personal Contacts page, click the New Contact icon below the menu bar.

Step 4 In the Add Contact Entry page, enter the first and last names.

Step 5 If your contact's name is entered using non-Roman alphabet characters (for example, you have a Japanese contact and you enter their name using Kanji characters), enter their name using the Roman alphabet in the Alternate Spelling of First Name and Alternate Spelling of Last Name fields.

You can use the characters A-Z, a-z, and 0-9. Entering this alternate spelling enables Connection to identify your contact if you call them using voice recognition.

Step 6 In the Alternate Names section, if the contact is known by any alternate names (for example, a maiden name or a nickname), enter the name(s). You can enter a first name, last name, or both.

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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Step 7 To add another alternate name for the contact, click Add Row, and enter the name(s).

Step 8 Repeat Step 7 to add any additional alternate names for the contact.

Step 9 Enter contact information as applicable.

When entering Dialable Phone numbers, if the phone number is an internal number, enter the contact's extension. For external numbers, enter the phone number beginning with any access code needed to make an outside call (for example, 9). You can enter digits 0 through 9. Do not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. You can also enter:

•, (comma) to insert a one-second pause.

•# and * to correspond to the # and * keys on the phone.

Step 10 Click Save. The entry is added to your personal contacts list.

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Changing Information for Personal Contacts in the Personal Call Transfer Rules Web Tool

Do the procedure in this section when you want to change the name or phone number for a contact, or to assign an alternate name.

To Change Information for a Personal Contact in the Personal Call Transfer Rules Web Tool

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Step 1 On the Cisco PCA Home page, click Cisco Unity Personal Call Transfer Rules.

Step 2 On the Contacts menu, click View Contacts.

Step 3 On the Personal Contacts page, click the first name of the contact whose information you want to change.

Step 4 In the Alternate Spelling of First Name and Alternate Spelling of Last Name fields, change the alternate spelling of your contact's name, as applicable.

If you use non-Roman alphabet characters in the First Name and Last Name fields, entering this alternate spelling enables Connection to identify your contact if you call them using voice recognition. You can use the characters A-Z, a-z, and 0-9.

Step 5 In the Alternate Names section, change the information as applicable:

a. To delete an alternate name, check the check box next to the name, and click Delete Selected.

b. To add an alternate name, click Add Row and enter the name(s).

Step 6 Change the applicable e-mail and phone information.

When entering Dialable Phone numbers, if the phone number is an internal number, enter the contact's extension. For external numbers, enter the phone number beginning with any access code needed to make an outside call (for example, 9). You can enter digits 0 through 9. Do not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. You can also enter:

•, (comma) to insert a one-second pause.

•# and * to correspond to the # and * keys on the phone.

Step 7 In the Caller Group Membership section, change the information as applicable:

a. To remove the contact from a caller group, uncheck the check box next to the group name.

b. To add the contact to a caller group, check the check box next to the group name.

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Note If you have no caller groups set up, the Caller Group Membership section is not displayed.

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Step 8 Click Save.

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Deleting Personal Contacts in the Personal Call Transfer Rules Web Tool

Personal contacts cannot be deleted if they are part of a caller group or a rule; you must remove the contact from the caller group or rule first before deleting the contact entry.

To Delete a Personal Contact in the Personal Call Transfer Rules Web Tool

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Step 1 On the Cisco PCA Home page, click Cisco Unity Personal Call Transfer Rules.

Step 2 On the Contacts menu, click View Contacts.

Step 3 On the Personal Contacts page, check the check box next to the contact name. You can check multiple check boxes to delete more than one contact at a time.

Step 4 Click the Delete Selected Rows icon below the menu bar.

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Importing Exchange Contacts into Your Personal Contacts List in the Personal Call Transfer Rules Web Tool

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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You can save time entering information in your personal contacts list by importing the entries from your Microsoft Exchange Contacts folder. This is also a good method for ensuring that your personal contacts information is current.

Cisco Unity Connection imports only the names, phone numbers, and e-mail addresses of the contacts stored on the Exchange server. During the import process, Connection will:

•Display the number of contacts in your personal contacts list before the import.

•Import new Exchange contact information into the personal contacts list.

•Update any Exchange contact information that may have changed since the last import.

•Remove contacts from your personal contacts list that have been deleted in Exchange since the last import.

Note that Connection does not distinguish duplicate entries or enter phone number information in the Dialable Phone fields. After the import is complete, you may want to review your personal contacts list to remove duplicate entries or to add dialable phone numbers if you plan to call contacts using voice commands. (See "Adding Personal Contacts in the Personal Call Transfer Rules Web Tool" section for information about adding dialable phone information for a contact.)

To Import Exchange Contacts into Your Personal Contacts List in the Personal Call Transfer Rules Web Tool

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Step 1 On the Cisco PCA Home page, click Cisco Unity Personal Call Transfer Rules.

Step 2 On the Contacts menu, click Import Contacts.

Step 3 On the Import Contacts from Exchange page, click Import Contacts.

Connection imports the entries from your Exchange Contacts folder, and displays the results of the import.

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