Table Of Contents

Managing Personal Greetings

Personal Greetings Available in Cisco Unity Connection

Changing a Greeting

Playing All Greetings by Phone

Rerecording Your Current Greeting by Phone

Enabling or Disabling Your Alternate Greeting by Phone

Recording Greetings in Additional Languages by Phone with a Multilingual System

Managing Personal Greetings

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Cisco Unity Connection allows you to record up to six personal greetings. You can enable as many greetings as you want, and you can specify how long you want a greeting enabled. You manage your personal greetings by phone or in the Cisco Unity Assistant web tool.

With a multilingual system, you have the option of providing your personal greetings in multiple languages. The tool you use to manage a greeting depends on the language of the greeting:

Greetings in your default language	Manage by phone or in the Cisco Unity Assistant web tool.
Greetings in languages other than your default language	Manage by phone only. Your phone input style must be set to Touchtone Keys Only. (This feature is not available using voice commands.)

This chapter contains the following sections:

•Personal Greetings Available in Cisco Unity Connection

•Changing a Greeting

•Playing All Greetings by Phone

•Rerecording Your Current Greeting by Phone

•Enabling or Disabling Your Alternate Greeting by Phone

•Recording Greetings in Additional Languages by Phone with a Multilingual System

Personal Greetings Available in Cisco Unity Connection

Table 17-1 describes the personal greetings available in Cisco Unity Connection. Note that Connection plays the greetings that you enable for the applicable situation, while some greetings override other greetings when they are enabled.

Table 17-1 Cisco Unity Connection Greetings 

Greeting	Description
Alternate greeting	Enable this greeting to play during a specific time period when you want to indicate special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.") When it is enabled, the alternate greeting overrides all other greetings. Your Connection administrator specifies whether the system transfers callers to your greeting without ringing your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when your alternate greeting is enabled. The Alternate Greeting page in the Cisco Unity Assistant web tool indicates the caller options that your administrator has enabled for you, if any. Note that caller options do not apply when an outside caller or another Connection user dials your extension directly. Tip Other Connection users do not hear your alternate greeting when they send messages to you by phone. In addition to enabling your alternate greeting, consider changing your recorded name to include information that you are out of the office. Your recorded name plays when users address messages to you and when callers look you up in directory assistance. (See "Changing Your Recorded Name" section.) The Cisco PCA Home page displays a reminder when you have your alternate greeting turned on. Depending on how the system is set up, Connection may also play a prompt to remind you when your alternate greeting is enabled after you log on by phone.
Busy greeting	Enable this greeting to indicate when you are on the phone. (For example, "I am currently on another line, please leave a message.") When it is enabled, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy. Note that not all phone systems provide the support necessary for the Connection busy greeting to work. For assistance, talk to your Connection administrator.
Closed greeting	Enable this greeting if you want Connection to play a special greeting during the nonbusiness hours that your Connection administrator specified for your organization. (For example, "Sorry, I am not available to answer your call. Company office hours are <times>.") When it is enabled, the closed greeting overrides the standard greeting during nonbusiness hours.
Holiday greeting	Enable this greeting if you want Connection to play a special greeting during a holiday. (For example, "Happy holiday. I am not available to answer your call. I will be out of the office from <date> to <date>.") When it is enabled, the Holiday greeting overrides the standard greeting during nonbusiness hours.
Internal greeting	Enable this greeting to provide information that coworkers need to know. (For example, "I will be in conference room B until noon today.") When it is enabled, the internal greeting overrides the standard and off-hours greetings, and plays only to callers within your organization when you do not answer your phone. Note that not all phone systems provide the support necessary for the Connection internal greeting to work. For assistance, talk to your Connection administrator.
Standard greeting	This greeting plays during the business hours that your Connection administrator specified for your organization, or in other situations when no other greeting is enabled. By design, the standard greeting cannot be disabled. Connection prompts you to record the standard greeting when you enroll as a user. (For example, "I am away from my desk right now, please leave a message.")

Changing a Greeting

When you enable a personal greeting, you specify how long you want it available for use. Cisco Unity Connection plays the greeting in the applicable situation until the date and time that you specified arrives, and then the greeting is automatically disabled. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation.

You can also enable a greeting to play indefinitely, which is useful when you enable a busy or a closed greeting.

You choose from one of the following sources to specify what callers hear when a greeting is enabled:

My Personal Greeting	Connection plays a greeting that you record. Note Recording a greeting does not enable it.
System Greeting	Connection plays a prerecorded greeting along with your recorded name (for example, "Sorry, <your name> is not available"). If you do not have a recorded name, Connection plays your extension instead. When a greeting is enabled but not recorded, Connection plays a prerecorded system greeting.
Nothing	Connection plays no greeting. Instead, callers hear a tone to signal that they should leave a message.

You can disable a greeting at any time. When a greeting is disabled, Connection no longer plays it, though the recording is not erased.

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Tip If you record a personal greeting then enable the system greeting, your personal greeting is no longer available by phone. Use the Cisco Unity Assistant web tool to listen to and re-enable the last personal greeting that you recorded, or use either the phone or the Cisco Unity Assistant to record and enable a new personal greeting.

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This section contains three procedures. Do the applicable procedure to change a greeting by phone using touchtone keys or voice commands, or in the Cisco Unity Assistant web tool.

The touchtone-key procedure uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

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Note With a multilingual system, you manage greetings in languages other than your default language by phone only, and your phone input style must be set to Touchtone Keys Only.

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To Change a Greeting by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 4 1.

With a multilingual system, Connection plays a list of available languages. Press the applicable key to choose the language for the greeting you want to change. (Connection will play the Greetings menu options in the same language.)

Step 3 Connection plays your current greeting. You can press # to skip hearing it.

Step 4 Press the applicable keys for the greeting that you want to change:

Keys	Action
3 1	Standard greeting
3 2	Closed greeting
3 3	Alternate greeting
3 4	Busy greeting
3 5	Internal greeting
3 6	Holiday greeting

Step 5 After Connection plays the greeting, use the following keys to change it and follow any additional prompts:

Key	Action
1	Record/rerecord
2	Use system greeting
3	Enable/disable greeting
*	Cancel or back up
0	Help

Step 6 If you rerecord the greeting, use the following keys as you record:

Key	Action
8	Pause or resume
#	End recording

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To Change a Greeting by Phone Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," use the following commands to change your greeting and follow any additional prompts:

Action	Voice Command
Play the standard greeting	"Play my greeting"
Play a specific greeting	"Play <greeting name> greeting"
Record or rerecord the standard greeting	"Record my greeting"
Record or rerecord the closed, alternate, holiday, busy, or internal greeting	"Record my <greeting name> greeting"
Use the system default greeting for the standard greeting	"Use my default greeting"
Use the system default greeting for a specific greeting	"Use default <greeting name> greeting"
Use nothing for a greeting. Callers will hear only a tone to signal that they should leave a message.	"Play nothing for my <greeting name> greeting"
Enable or disable a greeting	"Turn on <greeting name> greeting" "Turn off <greeting name> greeting"
Help	"Greetings Help"

Step 3 If you rerecord the greeting, press # when you are finished.

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To Change a Greeting in the Cisco Unity Assistant Web Tool

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Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Greetings menu, click View Greetings.

Step 3 On the Greetings page, click the greeting you want to change.

Step 4 To disable the greeting, on the <Name> Greeting page, click Disabled, then skip to Step 6.

Or

To enable the greeting, choose the applicable option:

Enabled with No End Date and Time	Greeting plays indefinitely.
Enabled Until	Greeting plays until the date and time you specify, when Connection automatically disables the greeting.

Step 5 In the Callers Hear section, choose the applicable option:

My Personal Recording	To record your own greeting. On the Media Master, click Record and record your greeting; when you finish recording, click Stop.
System Default Greeting	To use the prerecorded system greeting.
Nothing	To use a blank recording.

Step 6 Click Save.

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Playing All Greetings by Phone

This section contains two procedures. Do the applicable procedure to play all greetings by phone using touchtone keys or voice commands.

The touchtone-key procedure in this section uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

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Note With a multilingual system, you manage greetings in languages other than your default language by phone only, and you phone input style must be set to Touchtone Keys Only.

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To Play All Greetings by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 On a system with only one language, press 4 1 4 and skip to Step 3.

On a multilingual system, press 4 1.

a. Connection plays a list of available languages. Press the applicable key to choose the language for the greetings that you want to hear. (Connection will play the Greetings menu options in the same language.)

b. Press 4 to hear all your greetings.

Step 3 Connection plays all six greetings, starting with your current greeting. For each greeting, Connection tells you whether it is turned on or off.

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To Play All Greetings by Phone Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," say
"Play all greetings."

Step 3 Connection plays all six greetings, starting with your current greeting. For each greeting, Connection tells you whether it is turned on or off.

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Rerecording Your Current Greeting by Phone

This section contains two procedures. Do the applicable procedure to play all greetings by phone using touchtone keys or voice commands.

The touchtone-key procedure in this section uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

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Note With a multilingual system, you manage greetings in languages other than your default language by phone only, and you phone input style must be set to Touchtone Keys Only.

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To Rerecord Your Current Greeting by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 4 1.

With a multilingual system, Connection plays a list of available languages. Press the applicable key to choose the language for the current greeting that you want to rerecord. (Connection will play the Greetings menu options in the same language.)

Step 3 After Connection plays your current greeting, press 1 to rerecord it. Use the following keys as you record:

Key	Action
8	Pause or resume
#	End recording

Table 17-2 Use These Keys Anytime 

Key	Action
*	Cancel or back up
0	Help

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To Rerecord Your Current Greeting by Phone Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," say
"Record my <greeting name> greeting."

Step 3 Press # when you are finished.

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Enabling or Disabling Your Alternate Greeting by Phone

This section contains two procedures. Do the applicable procedure to enable or disable your alternate greeting by phone using touchtone keys or voice commands.

The touchtone-key procedure in this section uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

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Note With a multilingual system, you manage greetings in languages other than your default language by phone only, and you phone input style must be set to Touchtone Keys Only.

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To Enable or Disable Your Alternate Greeting by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 4 1.

With a multilingual system, Connection plays a list of available languages. Press the applicable key to choose the language for the alternate greeting that you want to enable or disable. (Connection will play the Greetings menu options in the same language.)

Step 3 Press # to skip hearing your current greeting.

Step 4 Press 2 to enable or disable your alternate greeting.

When your alternate greeting is enabled, pressing 2 disables it; when it is disabled, pressing 2 enables it.

Step 5 If you enabled your alternate greeting, either:

Press 1 to specify the day and time when you want Connection to disable it. When Connection prompts you to enter a time of day, enter it by using either the 12- or 24-hour clock format.

Or

Press 2 to enable it indefinitely.

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To Enable or Disable Your Alternate Greeting by Phone Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," say either:

"Turn on my alternate greeting." When you choose this option, the alternate greeting is enabled indefinitely.

Or

"Turn off my alternate greeting" to disable the alternate greeting.

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Recording Greetings in Additional Languages by Phone with a Multilingual System

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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With a multilingual system, you have the option of providing your greetings in multiple languages. For example, if Cisco Unity Connection is set up to provide prompts in French and Spanish, you might record your standard greeting in both languages so that Spanish- and French-speaking callers can hear your greeting in their own language.

If you do not record a greeting in a language that your system provides, Connection will play the system default greeting for calls associated with that language. For example, if you recorded your standard greeting in French but not in Spanish, Spanish-speaking callers would hear the system default greeting for you while French-speaking callers would hear the French greeting that you recorded.

To use this feature, your phone input style must be set to Touchtone Keys Only. Note that when you choose a language in which to record a greeting, Connection plays the Greetings menu options in the same language.

To Record a Greeting in an Additional Language by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 4 1. Connection plays a list of available languages from which to choose.

Step 3 Press the applicable key to choose the language in which you want to record the greeting. (Connection will play the Greetings menu options in the same language.)

Step 4 Connection plays your current greeting. You can press # to skip hearing it.

Step 5 Press the applicable keys for the greeting that you want to record:

Keys	Action
3 1 1	Standard greeting
3 2 1	Closed greeting
3 3 1	Alternate greeting
3 4 1	Busy greeting
3 5 1	Internal greeting
3 6 1	Holiday greeting

Step 6 Record the greeting at the tone.

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