Table Of Contents

Managing Receipts

Managing Receipts by Phone

Managing Receipts in the Cisco Unity Inbox Web Tool

Managing Receipts

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As you work with Cisco Unity Connection, you may manage several different types of receipts, which are described in Table 8-1. Ask your Connection administrator which receipts the system is set up to use.

Table 8-1 Cisco Unity Connection Receipts 

Type	Description
Return	Receipt you request when you are sending a message by phone.
Read	Receipt message that informs you when the recipient opens or plays your message.
Nondelivery (NDR)	Receipt message that informs you when your message could not be delivered to the intended recipient.

This chapter contains the following sections:

•Managing Receipts by Phone

•Managing Receipts in the Cisco Unity Inbox Web Tool

Managing Receipts by Phone

When you check messages by phone, Cisco Unity Connection plays receipts along with your other messages. You play and manage receipts by phone in the same way as other messages, except that you cannot reply to or forward non-delivery receipts (NDRs).

For receipts, you hear a list of the recipients who received the message you sent and/or played it. For NDRs, Connection identifies recipients whose mailboxes did not accept the message.

After you play an NDR, Connection allows you to play the original message and resend it to the recipient(s) who failed to receive it. You can record an introduction, modify the recipient list, and change delivery options when resending a message. Once you resend the message, Connection automatically deletes the NDR for you.

This section contains two procedures for checking messages by phone. Do the applicable procedure, depending on whether you are using touchtone keys or voice commands.

The procedures use keypad mappings for the standard conversation and voice commands. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

To Manage Receipts by Phone Using Touchtone Keys

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Step 1 Log on to Cisco Unity Connection.

Step 2 Press 1 4 to play receipts.

Step 3 Use the following keys to control playback as you listen to a receipt:

Key(s)	Action	Key(s)	Action
1	Restart receipt	8	Pause or resume
2	Save	9	Fast-forward
3	Delete	#	Fast-forward to end
4	Slow playback	# #	Skip receipt, save as is
5	Change volume1	*	Cancel or back up
6	Fast playback	0	Help
7	Rewind

1 Not available on some systems

Step 4 Use the following keys to manage the receipt after you have listened to it:

Key(s)	Action	Key(s)	Action
1	Repeat receipt	7	Rewind receipt
2	Save	8	Play original message (NDRs only)
3	Delete	9	Play receipt properties
4	Resend original message (NDRs only)	#	Save as is
5	Forward (Read and unread receipts only)	*	Cancel or back up
6	Save as new	0	Help

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To Manage Receipts by Phone Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks "What do you want to do," say:

"Play Receipts." Connection tells you the total number of receipts that you have, then plays them.

Or

"Play <new/saved/deleted> receipts." Connection tells you the number of receipts that meet your criteria, then plays them.

Step 3 Use the following keys to control playback as you listen to a receipt:

Key(s)	Action	Key(s)	Action
4	Slow playback	9	Fast-forward
5	Change volume1	#	Fast-forward to end
6	Fast playback	*	Cancel or back up
7	Rewind receipt	0	Touchtone Help
8	Pause/Resume

1 Not available on some systems.

Step 4 Use the following voice commands to manage the receipt after you have listened to it:

Action	Voice Command	Key(s)
Replay receipt	"Repeat"	1
Save or restore as saved	"Save"	2
Delete receipt	"Delete"	3
Resend original message (NDRs only)	"Resend"	4
Save as new	"Mark new"	6
Rewind receipt	N/A	7
Play receipt properties	"Message properties"	N/A
Play original message (NDRs only)	"Play original message"	8

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Managing Receipts in the Cisco Unity Inbox Web Tool

In the Cisco Unity Inbox web tool, Cisco Unity Connection displays receipts along with voice messages. You open receipts in the Cisco Unity Inbox in the same way as voice messages. You can only save or delete receipts and NDRs; you cannot reply to or forward them.

For receipts, you can view the recipients who received the message you sent and/or played it. For NDRs, the Cisco Unity Inbox identifies the recipients whose mailboxes did not accept your message.

As you view an NDR, you can use the Media Master to play the original message and you can resend it to the recipient(s) who did not receive it. You can record an introduction, modify the recipient list, and change delivery options when resending a message. Once you resend a message, the NDR is not automatically deleted as it is when you resend a message by phone. Instead, the NDR remains in the Cisco Unity Inbox until you delete it.

To Manage Receipts in the Cisco Unity Inbox Web Tool

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Step 1 In the Cisco Unity Inbox, click the name of the sender to open the receipt.

Step 2 Use the following icons or Message menu options to manage the receipt:

Previous Message	Open the previous message.
Next Message	Open the next message.
Resend Original Message (for NDRs only)	Resend original message to recipients who failed to receive it. You can record an introduction, modify recipient list, and change delivery options.
Delete	Delete the message.
Save	Save the receipt and any changes, such as marking the message as new or changing the subject, and return to the Cisco Unity Inbox.
Mark Message as Unread	Check this check box to save the message as new.
Close	Cancel the message without saving changes, and return to the Cisco Unity Inbox. The receipt is marked read.

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