Cisco Unity Unified Messaging User Guide (With Microsoft Exchange), Release 4.0(5) - Changing Phone Menu Preferences [Cisco Unity]

Table Of Contents

Changing Phone Menu Preferences

Changing Your Cisco Unity Conversation Language

Changing Your Cisco Unity Conversation Menu Style

Changing the Volume of the Cisco Unity Conversation

Changing the Speed of the Cisco Unity Conversation

Changing the Time Format Used for Message Time Stamps

Changing Your Message Addressing Setting

Changing What Cisco Unity Plays When You Log On

Changing Phone Menu Preferences

Phone menu settings control how you interact with Cisco Unity by phone. By using them in conjunction with message playback settings, you can customize many aspects of the Cisco Unity conversation.

This chapter contains the following sections:

•Changing Your Cisco Unity Conversation Language

•Changing Your Cisco Unity Conversation Menu Style

•Changing the Volume of the Cisco Unity Conversation

•Changing the Speed of the Cisco Unity Conversation

•Changing the Time Format Used for Message Time Stamps

•Changing Your Message Addressing Setting

•Changing What Cisco Unity Plays When You Log On

To learn more about the Cisco Unity conversation, see the "Working With Cisco Unity by Phone" section.

Changing Your Cisco Unity Conversation Language

Depending on how Cisco Unity is set up, you may be able to select the language in which you hear the Cisco Unity conversation. (Your Cisco Unity administrator sets the language in which callers hear the Cisco Unity conversation.)

You change your conversation language only from the Cisco Unity Assistant, not by phone.

To Change Your Cisco Unity Conversation Language

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 In the Language list, click the language in which you want to hear the Cisco Unity conversation.

Step 3 Scroll to the bottom of the page, and click Save.

Changing Your Cisco Unity Conversation Menu Style

You can hear either full or brief menus when you access Cisco Unity by phone. Full menus provide comprehensive instructions, and brief menus provide abbreviated versions of full menus.

This section contains two procedures. Do the applicable procedure to change the conversation menu style by phone (when using either standard or Optional conversation 1 styles) or from the Cisco Unity Assistant.

Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.

To Change Your Cisco Unity Menu Style by Phone (Standard and Optional Conversation 1 Styles)

Step 1 Log on to Cisco Unity.

Step 2 Press 4 2 3.

Step 3 Press 1 to switch between full and brief menus.

Table 14-1 Use These Keys Anytime

Key

Task

Key

Task

*

Cancel or back up

0

Help

To Change Your Cisco Unity Menu Style from the Cisco Unity Assistant

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 On the Phone Menu Preferences page, in the Menu Style list, choose the menu style that you want to hear:

Full

Cisco Unity plays comprehensive instructions; click if you are a new Cisco Unity user.

Brief

Cisco Unity plays abbreviated versions of the full menus; click if you are a more experienced user.

Step 3 Scroll to the bottom of the page, and click Save.

Changing the Volume of the Cisco Unity Conversation

Depending on how Cisco Unity is set up, you may be able to use the Cisco Unity Assistant to set the volume level at which you hear the Cisco Unity conversation. You can also adjust the volume temporarily from most phones.

Note The volume that you specify here does not affect the volume of recorded voice names, messages, or subscriber greetings.

To Change the Volume for the Cisco Unity Conversation

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 In the Volume list, click the level at which you want to hear the Cisco Unity conversation.

Step 3 Scroll to the bottom of the page, and click Save.

Related Topic

Changing Playback Volume for Messages, page 15-3

Changing the Speed of the Cisco Unity Conversation

Depending on how Cisco Unity is set up, you may be able to use the Cisco Unity Assistant to set the speed at which you hear the Cisco Unity conversation.

Note The speed that you specify here does not affect the speed of recorded voice names, messages, or subscriber greetings.

To Change the Cisco Unity Conversation Speed

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 In the Speed list, click the level at which you want to hear the Cisco Unity conversation.

Step 3 Scroll to the bottom of the page, and click Save.

Related Topic

Changing Playback Speed for Messages, page 15-5

Changing the Time Format Used for Message Time Stamps

You can select the time format used for the message time stamps that you hear when you listen to your messages by phone. The following time formats are available:

12-Hour Clock

You hear "1:00 p.m." when listening to the time stamp for a message left at 1:00 p.m.

24-Hour Clock

You hear "1300" when listening to the time stamp for a message left at 1:00 p.m.

You change your time-stamp preference only from the Cisco Unity Assistant, not by phone.

To Change the Time Format Used for Message Time Stamps

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 On the Phone Menu Preferences page, in the Time Format list, choose the time format that you want to use.

Step 3 Scroll to the bottom of the page, and click Save.

Related Topics

•What You Hear When You Check Messages, page 19-1

•Changing What Cisco Unity Plays Before and After a Message, page 19-5

Changing Your Message Addressing Setting

Cisco Unity provides two ways to address messages to other subscribers by using your phone keypad:

•Spell a subscriber name.

•Enter a subscriber extension.

You change the message addressing setting that Cisco Unity uses by default only from the Cisco Unity Assistant, not by phone. Depending on how Cisco Unity is set up, you may be able to switch between spelling and number entry by pressing ## when you are prompted to address a message over the phone—regardless of the message addressing setting that you choose in the Cisco Unity Assistant.

To Change Your Message Addressing Setting

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 On the Phone Menu Preferences page, in the When Addressing a Message Let Me Identify a Subscriber By section, click the option that you want to use as the default for messages that you send.

Step 3 Scroll to the bottom of the page, and click Save.

Changing What Cisco Unity Plays When You Log On

You can control what Cisco Unity plays when you log on by phone:

•You can choose whether or not Cisco Unity plays your recorded name.

•You can choose the types of messages for which Cisco Unity announces count totals when you check messages by phone.

You change your logon conversation only from the Cisco Unity Assistant, not by phone.

To Change Your Logon Conversation

Step 1 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 2 On the Phone Menu Preferences page, in the After Logging On Play section, check the My Recorded Name check box to hear your recorded name when you call Cisco Unity and log on.

Uncheck the My Recorded Name check box to have Cisco Unity proceed directly to your message count when you call Cisco Unity and log on.

Step 3 In the For New Messages Play section, check any of the following check boxes, depending on the message counts you want to hear and whether you have the text-to-speech and fax options:

Message Count Totals

Check this check box to have Cisco Unity announce the total number of all messages (voice, e-mail, fax, and receipt messages).

Voice Message Counts

Check this check box to have Cisco Unity announce the number of voice messages.

E-mail Message Counts¹

Check this check box to have Cisco Unity announce the number of e-mail messages.

Fax Counts²

Check this check box to have Cisco Unity announce the number of fax messages.

¹Although e-mail counts are offered on the Phone Menu Preferences page, Cisco Unity plays e-mails only for Unified Messaging subscribers who also have the text-to-speech option.

²Although fax counts are offered on the Phone Menu Preferences page, Cisco Unity plays faxes only when the system is using the fax option. Note that with fax messages, Cisco Unity plays only message properties, such as the sender, date, and time.

Step 4 In the For Saved Messages Play section, check the Message Count Totals check box to have Cisco Unity announce the total number of all saved messages (voice, e-mail, fax, and receipt messages).

Step 5 Click Save.

Related Topics

•What You Hear When You Check Messages, page 19-1

•Changing Your Recorded Name