Table Of Contents

Glossary

A
alternate extension	The addition number(s) assigned to a subscriber. May be used by Cisco Unity administrators to handle multiple line appearances on subscriber phones, or as a convenience for subscribers and callers who want to communicate by using a cell phone, home phone, or phone at an alternate work site in addition to a subscriber phone. See also extension and primary extension.
alternate greeting	A substitute recording that can be turned on and off; it is used for a variety of special situations, such as vacations or a holiday. When enabled, the alternate greeting overrides all other greetings.
ANI	Automatic number identification.
audiotext	Prerecorded information that an organization makes available to callers.
automated attendant	A call handler that is used in place of a human operator to answer and direct calls by playing greetings and responding to touchtones. See also call handler.
automatic number identification	See ANI.

B
busy greeting	The recording that plays when a subscriber extension is busy.

C
call handler	A tool for managing calls in Cisco Unity; it answers calls and handles them according to the settings specified by the Cisco Unity administrator. See also automated attendant.
call screening	The Cisco Unity function of recording the name of a caller and playing it for the subscriber, who can choose whether to take the call. Call screening options apply only to calls that were routed to the subscriber from the automated attendant or another call handler, and not on direct calls to subscriber extensions. (Screening options do not apply when an outsider caller or another subscriber dials a subscriber extension directly.)
call transfer	The Cisco Unity function of routing calls from the automated attendant or a directory handler to a phone or to the greetings of a subscriber or handler. Call transfer options do not apply when an outsider caller or another subscriber dials a subscriber extension directly. See also unidentified caller.
Cisco Unity Assistant	The Web interface that gives subscribers the ability to customize personal settings—including recorded greetings and message delivery options—on their computers.
Cisco Unity conversation	The set of prerecorded instructions and options that Cisco Unity plays over the phone to subscribers and other callers.
Cisco Unity Inbox	A website through which subscribers listen to, compose, reply to, forward, and delete voice messages from a "virtual" Inbox. With the fax option, subscribers can also use the Cisco Unity Inbox to manage faxes.
closed greeting	The recording that plays during the closed hours for the active schedule.
closed hours	The hours and days for an organization that have not been identified as standard hours; these are typically nonbusiness hours.
codec	An analog-to-digital coder/decoder; also referred to as a converter.
conversation	See Cisco Unity conversation.

D
directory assistance	The audio listing provided by a directory handler that callers can use to reach subscribers and to leave messages.
distribution list	See public distribution list or private distribution list.

E
enrollment	See subscriber enrollment.
extension	The ID that is assigned to each subscriber when their Cisco Unity accounts are created; typically, this ID is the internal phone number that rings a subscriber phone. Also called the primary extension. See also alternate extension and primary extension.

G
greeting	A recording that welcomes callers and may offer them the opportunity to leave a message. Greetings can be recorded by subscribers or system administrators.

I
ID	A numeric identifier that Cisco Unity uses to recognize a subscriber. A subscriber ID usually is the extension assigned to a subscriber.
internal greeting	The recording that a subscriber can set up to play only to other subscribers in place of the standard or alternate greeting.

K
keypad	The portion of a phone that contains touchtone keys.
keypad map	The key sequences that are assigned to the options offered by the Cisco Unity conversation for managing your messages and personal options by phone.

M
Media Master control bar	The VCR-style recording and playback device that appears on several pages of the Cisco Unity Assistant, the Cisco Unity Inbox, and ViewMail for Outlook. It can be used to record and play names, messages, and greetings, either with a phone or with a computer microphone and speakers.
message notification	The Cisco Unity function of notifying a subscriber when new messages arrive.
message properties	Information about a message, including sender, special delivery status, message number, time and date sent. Subscribers can use the Cisco Unity Assistant to specify whether they want to hear a portion of the message properties before or after the message plays, or not at all.
MWI	Message waiting indicator. A phone system device (lamp, distinctive dial tone, or LCD display) that alerts a subscriber to the arrival of new messages.

N
NDR	Nondelivery receipts. An NDR message informs the sender when a voice message could not be delivered to its intended recipient.

O
Opening Greeting call handler	A predefined call handler that acts as an automated attendant, playing the greeting that callers first hear when they call the organization, and performing specified actions.
outside caller	Anyone who is not enrolled on Cisco Unity. See also unidentified caller.

P
primary extension	The ID that is assigned to each subscriber when their Cisco Unity accounts are created; typically, this ID is the internal phone number that rings a subscriber phone. See also alternate extension and extension.
private distribution list	A list of message recipients (subscribers, remote users, and/or public distribution lists) used to send voice messages to more than one subscriber at a time. The individual subscriber who owns the list is the only person who can send messages to the list.
prompt	A recorded instruction, statement, or question in the Cisco Unity conversation.
public distribution list	A list of message recipients (subscribers and/or public distribution lists) used to send voice messages to more than one subscriber at a time. Anyone can send messages to public distribution lists, which are created and maintained by an administrator.

R
recorded name	A recording of the name of a subscriber; also called voice name.

S
SMTP	Simple Mail Transfer Protocol. A format used to send e-mail messages between servers.
standard greeting	A recording that plays during the standard hours specified for the active schedule.
standard hours	The hours and days in a schedule that are designated as business hours.
subscriber	Anyone enrolled on Cisco Unity.
subscriber conversation	The set of prerecorded instructions and options that Cisco Unity plays over the phone to subscribers, enabling them to send messages, hear messages, and change settings.
subscriber enrollment	The process of preparing a subscriber account for use: recording a name and greeting, setting a password, and choosing whether the subscriber is listed in the directory.

T
TRAP	Telephone Recording and Playback. The feature that allows subscribers to use the phone as the recording and playback device for the Media Master control bar, as an alternative to using a computer microphone and speakers. See also Media Master control bar.
touchtone keys	The 12 buttons with letters, numbers, and/or characters on a phone keypad; callers press keys to dial extensions, spell names, and select options in the Cisco Unity conversation.

U
unidentified caller	An outside caller, or a subscriber who did not log on to Cisco Unity before calling from an external phone or from a phone that is not associated with a subscriber account (such as a conference room). Subscribers who call from an extension inside the organization on a phone system that does not support identified subscriber messaging are also considered unidentified callers.