Cisco Unified Contact Center Enterprise 12.6(2)
| Série | Cisco Unified Contact Center Enterprise |
|---|---|
| Visão geral | Resumo do produto |
| Status | Disponível Pedido da série |
|---|---|
| Data de lançamento | 27-APR-2023 |
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Avisos de segurança recentes
- 05-Jun-2024
- 24-Jan-2024
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
Categorias de documento
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Data sheets e informações sobre o produto
Data sheets
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
Notificações de fim de vida útil e vendas
O mais recente
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
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Avisos de segurança
Field Notices
O mais recente
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Consultorias, respostas e avisos de segurança
O mais recente
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
Versão e compatibilidade
Informação sobre Compatibilidade
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x)
Cisco Unified Contact Center Enterprise 12.6(2)
Release Notes
- Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Referência
Roadmaps de Documentación
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Referências Técnicas
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
Cisco Unified Contact Center Enterprise 12.6(2)
- CTI OS Bandwidth Calculator (ZIP - 25 KB)
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator (ZIP - 21 KB)
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Projeto
Guias de Desenho
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Instalação e atualização
Guias de Instalação e Atualização
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- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Notas Técnicas de Instalação e Atualização
Configuração
Notas Técnicas e Exemplos de Configuração
O mais recente
- Configurar respostas e transcrições de chamadas do agente CCE com o Google Agent Assist
- Configurar ECE para desativar opções de engajamento alternativo
- Configurar o conector baseado em nuvem de voz do agente virtual do CCE
- Configurar Reserva de Licença Específica da Licença Inteligente
- Certificados com assinatura automática do Exchange em uma solução UCCE 12.6
- Configurar o RTP seguro no Contact Center Enterprise
- Configurar a sinalização SIP segura no Contact Center Enterprise
- Configurar o Webex Connect com o Facebook
- Configurar o proxy NGINX para integração com uma solução de assistência a agentes
- Configurar e solucionar problemas de transferência de rede CVP
- Integrar a pesquisa adiada de gerenciamento de experiência do Webex (WxM) com a solução UCCE
- Configurar preenchimento automático de ID de usuário na página de login do AD FS para UCCE SSO
- Configurar o nome de domínio padrão e o supervisor Multi PG no Cisco CCE 12.X
- Configurar o bate-papo e e-mail corporativo (ECE) Links e respostas rápidas
- Configurar o agente móvel no UCCE
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Guias de Configuração
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- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Feature Guides
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Guias de Programação
- Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Manutenção e operação
Guias para o Usuário Final
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- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2)
- Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Guias de Manutenção e Funcionamento
- Administration Guide for Cisco Unified Contact Center Enterprise Release, 12.6(2)
- Administration and Setup Guide for Webex Engage with Contact Center Enterprise (PDF - 727 KB)
Cisco Unified Contact Center Enterprise 12.6(2)
Notas Técnicas de Manutenção e Funcionamento
- Gerencie serviços de contêiner e colete logs de conexão de nuvem no Contact Center Enterprise (CCE)
Cisco Unified Contact Center Enterprise 12.6(2)
Solução de Problemas
Support FAQ
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- Entender o suporte para componentes do Contact Center que usam o CentOS
Cisco Unified Contact Center Enterprise 12.6(2)
Notas Técnicas de Troubleshooting
O mais recente
- Obtenha versões completas do produto Contact Center
- Solucione problemas de falha de atualização do Tomcat para CSCwk81097
- Solucionar problemas de logon único do CCE com gerenciamento de certificado do Identity Service (IdS)
- Coletar Capturas de Pacotes no Sistema Operacional do Cliente e do Servidor Windows
- Certificados com assinatura automática do Exchange em uma solução UCCE
- Configurar e solucionar problemas de RONA com CCE CVP
- Use o comando route
- Entender o impacto da vulnerabilidade do Apache Log4j na solução Cisco Contact Center
- O porttico de diagnóstico corporativo do Unified Contact Center não lista os processos ou serviços
- Falha na atualização do UCCE Tomcat
- Como executar o cálculo do nível de serviço para tipos de chamada
- Solução de problemas de passagem MTP do Cisco UCCE Mobile Agent
- Provisionar o Google CCAI com CCE
- Solucionar problemas de PCCE 12.x SPOG não renderizando o gadget ECE
- Como alterar o valor de Tempo máximo na fila no Roteador ICM.
Material
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