System Administration Guide for Cisco Unity Connection Release 2.x - Managing Directory Handlers [Cisco Unity Connection]

Table Of Contents

Managing Directory Handlers

Overview: Default Directory Handler

Creating a Directory Handler

Modifying a Directory Handler

Changing Phone Language Settings

Offering Multiple Directory Handler Searches

Routing Calls to a Voice Directory Handler

Deleting a Directory Handler

Managing Directory Handlers

Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users with voice mailboxes. When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user.

Each directory handler contains settings that specify how it searches for names, what it does when it finds one or more matches, and what it does when it detects no caller input.

See the following sections:

•Overview: Default Directory Handler

•Creating a Directory Handler

•Modifying a Directory Handler

•Changing Phone Language Settings

•Offering Multiple Directory Handler Searches

•Routing Calls to a Voice Directory Handler

•Deleting a Directory Handler

Overview: Default Directory Handler

Cisco Unity Connection includes one default directory handler, the System Directory Handler, which you can modify but not delete. By default, this directory handler is configured to search all users with voice mailboxes on the system, in last name, first name order. The System Directory Handler is a phone-type directory handler, which requires that users have recorded names in order to be accessed in caller searches. There is no default voice-type directory handler.

In the default configuration, the default directory handler is accessed when callers press 4 during the Opening Greeting call handler greeting.

Creating a Directory Handler

You can create as many directory handlers as needed to route calls to users by using available filters such as location, class of service, and system distribution list membership. You can create both phone and voice directory handlers on the same system, and users can be listed in more than one directory handler.

Note that the voice recognition option is required in order to create voice directory handlers.

Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler.

To Create a Directory Handler

Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click Add New.

Step 3 On the New Directory Handler page, enter a display name and, optionally, an extension for the directory handler.

Note Fields marked with * (an asterisk) are required.

Step 4 To create a voice-enabled directory, check the Voice Enabled check box.

Step 5 Click Save.

Step 6 On the Edit Directory Handler Basics page, continue entering settings for the directory handler. (For field information, on the Help menu, click Field Definitions.)

Step 7 When you have finished entering settings on the Edit Directory Handler page, click Save.

Step 8 If you are creating a phone directory handler, from the Edit menu, click Caller Input to continue adding applicable settings to the new directory handler.

Step 9 If you change any of the settings on the Caller Input page, click Save before leaving the page.

Modifying a Directory Handler

To Modify a Directory Handler

Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click the display name of the directory handler that you want to modify.

Note If the directory handler that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

Step 3 On the Edit Directory Handler Basics page, change settings, as applicable. (For field information, on the Help menu, click Field Definitions.)

Step 4 When you have finished changing settings on the Edit Directory Handler page, click Save.

Step 5 For a phone directory handler, you may also want to change settings on the Caller Input page, as applicable; to do so, from the Edit menu, click Caller Input.

Step 6 If you change any of the settings on the Caller Input page, click Save before leaving the page.

Changing Phone Language Settings

For each directory handler, you can specify whether to use the language that was applied to the caller by a previous call handler or by a routing rule.

To Change Phone Language Settings for a Directory Handler

Step 1 In Cisco Unity Connection Administration, go to the applicable Directory Handler page.

Step 2 Go to the Edit Directory Handler page.

Step 3 In the Language list, click Use System Default Language or Inherit Language from Caller, or select one of the languages from the list.

Step 4 Rerecord applicable greetings in the new language.

Step 5 As you make changes on the pages, click Save before leaving a page.

Offering Multiple Directory Handler Searches

The multiple directory handler feature provides quick, effective, and secure directory searches for systems with hundreds or thousands of users. Multiple directory handlers are also used for call routing in headquarters and branch office deployments where Connection provides centralized call processing. Users can be listed in more than one directory handler, and you can create as many directory handlers as needed to manage caller searches for users.

Routing Calls to a Voice Directory Handler

Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler. For each directory handler, you can specify whether to use the language that was applied to the caller by a previous call handler or by a routing rule. See the "Changing Phone Language Settings" section for instructions.

If you are setting up a voice directory handler, see the following task list for configuring Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) to route a phone number from Cisco Unified CM to the Cisco Unity Connection voice directory.

Task List for Routing Calls to the VUI Directory Handler

1. In Cisco Unity Connection Administration, add the ports that you want to use for the voice-type directory handler to a new line group.

2. Add the line group to a new hunt list.

3. Add the hunt list to a new hunt pilot to which calls for the voice-type directory handler will be routed.

4. In Cisco Unity Connection Administration, configure the ports to route calls to the voice-type directory handler.

For details on configuring Cisco Unified CM, see the Cisco Unified CM documentation at http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html.

Deleting a Directory Handler

We recommend that you investigate and remove any references to a directory handler prior to deleting it. After you delete a directory handler, any call routing rules or call handlers that directed calls to the directory handler will instead direct them to the System Directory Handler. If you delete a directory handler that was previously referenced by one or more call handlers, be sure to rerecord the call handler greetings so that callers hear the appropriate information about input options.

To Delete a Directory Handler

Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click the display name of the directory handler that you want to delete.

Note If the directory handler that you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

Step 3 On the Edit Directory Handler page, click the Delete button.

Caution Before deleting the directory handler, verify that no routing rules or call handlers point to it. If any call handlers reference the deleted directory handler, be sure to rerecord the greetings of the call handlers and change other settings as necessary to remove mention of the deleted handler.

Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.

	System Administration Guide for Cisco Unity Connection Release 2.x
	Managing Directory Handlers
System Administration Guide for Cisco Unity Connection Release 2.x Index Preface Configuring the Browser on an Administrator Workstation Accessing and Using Cisco Unity Connection Administration Administrative Tools Call Management Overview Creating a Call Management Plan Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Call Routing Tables Managing Schedules and Holidays Managing Restriction Tables Cisco Unity Connection Conversation Changing Conversation Settings for All Users Changing the Audio Format of Recordings and Media Streams Managing Recorded Greetings and Recorded Names Specifying Password, Logon, and Lockout Policies Messaging Specifying Mailbox Size Quotas Changing the Message Aging Policy Setting Up SMTP Message Notifications Securing User Messages: Controlling Access, Distribution, and Longevity Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection Setting Up Broadcast Messaging Managing System Distribution Lists Managing the Phone System Integrations Setting Up Phone View Using VPIM Networking Integrating with Cisco Unified MeetingPlace Express Configuring Service Parameters Configuring Enterprise Parameters Installing Plugins Configuring Access to Exchange E-Mails Through TTS Configuring Access to Exchange Calendars and Contacts for Personal Call Transfer Rules Generating Reports Managing Licenses	Download this chapter Managing Directory Handlers Download the complete book PDF Version of the Entire Guide (PDF - 5 MB) Feedback Table Of Contents Managing Directory Handlers Overview: Default Directory Handler Creating a Directory Handler Modifying a Directory Handler Changing Phone Language Settings Offering Multiple Directory Handler Searches Routing Calls to a Voice Directory Handler Deleting a Directory Handler Managing Directory Handlers Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users with voice mailboxes. When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user. Each directory handler contains settings that specify how it searches for names, what it does when it finds one or more matches, and what it does when it detects no caller input. See the following sections: •Overview: Default Directory Handler •Creating a Directory Handler •Modifying a Directory Handler •Changing Phone Language Settings •Offering Multiple Directory Handler Searches •Routing Calls to a Voice Directory Handler •Deleting a Directory Handler Overview: Default Directory Handler Cisco Unity Connection includes one default directory handler, the System Directory Handler, which you can modify but not delete. By default, this directory handler is configured to search all users with voice mailboxes on the system, in last name, first name order. The System Directory Handler is a phone-type directory handler, which requires that users have recorded names in order to be accessed in caller searches. There is no default voice-type directory handler. In the default configuration, the default directory handler is accessed when callers press 4 during the Opening Greeting call handler greeting. Creating a Directory Handler You can create as many directory handlers as needed to route calls to users by using available filters such as location, class of service, and system distribution list membership. You can create both phone and voice directory handlers on the same system, and users can be listed in more than one directory handler. Note that the voice recognition option is required in order to create voice directory handlers. Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler. To Create a Directory Handler Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers. Step 2 On the Search Directory Handlers page, click Add New. Step 3 On the New Directory Handler page, enter a display name and, optionally, an extension for the directory handler. Note Fields marked with * (an asterisk) are required. Step 4 To create a voice-enabled directory, check the Voice Enabled check box. Step 5 Click Save. Step 6 On the Edit Directory Handler Basics page, continue entering settings for the directory handler. (For field information, on the Help menu, click Field Definitions.) Step 7 When you have finished entering settings on the Edit Directory Handler page, click Save. Step 8 If you are creating a phone directory handler, from the Edit menu, click Caller Input to continue adding applicable settings to the new directory handler. Step 9 If you change any of the settings on the Caller Input page, click Save before leaving the page. Modifying a Directory Handler To Modify a Directory Handler Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers. Step 2 On the Search Directory Handlers page, click the display name of the directory handler that you want to modify. Note If the directory handler that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find. Step 3 On the Edit Directory Handler Basics page, change settings, as applicable. (For field information, on the Help menu, click Field Definitions.) Step 4 When you have finished changing settings on the Edit Directory Handler page, click Save. Step 5 For a phone directory handler, you may also want to change settings on the Caller Input page, as applicable; to do so, from the Edit menu, click Caller Input. Step 6 If you change any of the settings on the Caller Input page, click Save before leaving the page. Changing Phone Language Settings For each directory handler, you can specify whether to use the language that was applied to the caller by a previous call handler or by a routing rule. To Change Phone Language Settings for a Directory Handler Step 1 In Cisco Unity Connection Administration, go to the applicable Directory Handler page. Step 2 Go to the Edit Directory Handler page. Step 3 In the Language list, click Use System Default Language or Inherit Language from Caller, or select one of the languages from the list. Step 4 Rerecord applicable greetings in the new language. Step 5 As you make changes on the pages, click Save before leaving a page. Offering Multiple Directory Handler Searches The multiple directory handler feature provides quick, effective, and secure directory searches for systems with hundreds or thousands of users. Multiple directory handlers are also used for call routing in headquarters and branch office deployments where Connection provides centralized call processing. Users can be listed in more than one directory handler, and you can create as many directory handlers as needed to manage caller searches for users. Routing Calls to a Voice Directory Handler Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler. For each directory handler, you can specify whether to use the language that was applied to the caller by a previous call handler or by a routing rule. See the "Changing Phone Language Settings" section for instructions. If you are setting up a voice directory handler, see the following task list for configuring Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) to route a phone number from Cisco Unified CM to the Cisco Unity Connection voice directory. Task List for Routing Calls to the VUI Directory Handler 1. In Cisco Unity Connection Administration, add the ports that you want to use for the voice-type directory handler to a new line group. 2. Add the line group to a new hunt list. 3. Add the hunt list to a new hunt pilot to which calls for the voice-type directory handler will be routed. 4. In Cisco Unity Connection Administration, configure the ports to route calls to the voice-type directory handler. For details on configuring Cisco Unified CM, see the Cisco Unified CM documentation at http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html. Deleting a Directory Handler We recommend that you investigate and remove any references to a directory handler prior to deleting it. After you delete a directory handler, any call routing rules or call handlers that directed calls to the directory handler will instead direct them to the System Directory Handler. If you delete a directory handler that was previously referenced by one or more call handlers, be sure to rerecord the call handler greetings so that callers hear the appropriate information about input options. To Delete a Directory Handler Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers. Step 2 On the Search Directory Handlers page, click the display name of the directory handler that you want to delete. Note If the directory handler that you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find. Step 3 On the Edit Directory Handler page, click the Delete button. Caution Before deleting the directory handler, verify that no routing rules or call handlers point to it. If any call handlers reference the deleted directory handler, be sure to rerecord the greetings of the call handlers and change other settings as necessary to remove mention of the deleted handler. Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.
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