Table Of Contents

Managing Interview Handlers

Creating Interview Handlers

Modifying Interview Handlers

Changing Phone Language Settings

Deleting Interview Handlers

Managing Interview Handlers

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Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line.

See the following sections:

•Creating Interview Handlers

•Modifying Interview Handlers

•Changing Phone Language Settings

•Deleting Interview Handlers

Creating Interview Handlers

To Create an Interview Handler

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Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Interview Handlers.

Step 2 On the Search Interview Handlers page, click Add New.

Step 3 On the New Interview Handler page, enter basic settings, as applicable. (For field information, on the Help menu, click Field Definitions.)

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Note Fields marked with * (an asterisk) are required.

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Step 4 Click Save.

Step 5 On the Edit Interview Handler page, from the Edit menu, click the Interview Questions page to continue adding applicable settings to the new interview handler.

Step 6 Click a question number to configure settings and record audio for each question.

Step 7 If you change any of the default settings on any of the questions, click Save before leaving the page.

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Modifying Interview Handlers

To Modify an Interview Handler

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Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Interview Handlers.

Step 2 On the Search Interview Handlers page, click the display name of the interview handler that you want to modify.

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Note If the interview handler that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

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Step 3 On the Edit Interview Handler page, change settings, as applicable. (For field information, on the Help menu, click Field Definitions.)

Step 4 When you have finished changing settings on the Edit Interview Handler page, click Save.

(Note that if you choose not to record a voice name, Connection will play the display name for voice-enabled users.)

Step 5 From the Edit menu, click the Interview Questions page to change additional settings.

Step 6 Click a question number to change settings for each question, as applicable.

Step 7 If you change any of the default settings on any of the questions, click Save before leaving the page.

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Changing Phone Language Settings

To Change Phone Language Settings for an Interview Handler

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Step 1 In Cisco Unity Connection Administration, go to the applicable Interview Handler page.

Step 2 Go to the Edit Interview Handler Basics page.

Step 3 In the Language list, click Use System Default Language or Inherit Language from Caller, or select one of the languages from the list.

Step 4 Rerecord applicable greetings in the new language.

Step 5 As you make changes on the pages, click Save before leaving a page.

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Deleting Interview Handlers

You must investigate and remove any references to an interview handler prior to deleting it. For example, if a caller input key on a call handler sends calls to the interview handler, you must edit the call handler to select a different action. If you delete an interview handler that was previously referenced by one or more call handlers, be sure to rerecord the call handler greetings so that callers hear the appropriate information about input options.

To Delete an Interview Handler

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Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Interview Handlers.

Step 2 On the Search Interview Handlers page, click the display name of the interview handler that you want to delete.

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Note If the interview handler that you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

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Step 3 On the Edit Interview Handler page, click the Delete button.

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Caution Before deleting the interview handler, verify that no routing rules or call handlers point to it. If any call handlers reference the deleted interview handler, be sure to rerecord the greetings of the call handlers and change other settings as necessary to remove mention of the deleted handler.

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Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.

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