Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

Operator 17-5

UndeliverableMessagesMailbox 17-5

Unity Connection Messaging System 17-5

adding

AXL servers 25-5

Cisco Unified Communications Manager servers 25-11

global nicknames to list 13-15

integration, phone system 25-2

members to system distribution lists 24-3

PIMG/TIMG units 25-17

port 25-21

port group 25-9

SIP proxy server 25-15

system distribution lists 24-2

TFTP server 25-13

addressing options, VPIM Networking 27-19

AGC, changing settings for port group 25-20

All Hours schedule 10-1

All Voice Mail Users distribution list 24-1

alternate conversations

Optional Conversation 1 12-3

overview 12-3

alternate names, adding for VPIM locations 27-16

application plug-ins 3-1

Attempt Forward call routing rule 9-1

Attempt Sign-In call routing rule 9-1

audio format

changing for calls 14-1, 25-10

changing for recordings 14-2, 15-5, 17-4

VPIM Networking 27-20

authentication rules

default rules 16-2

overview 16-1

automated attendant 4-8

automatic gain control (AGC), changing settings for port group 25-20

AXL servers

adding 25-5

changing settings 25-7

deleting 25-7

B

Broadcast Message Administrator

setting up access 23-2

using 23-5

broadcast messages

changing default settings 23-6

overview 23-1

setting up access for sending 23-2

Bulk Administration Tool

accessing 3-2

creating VPIM contacts 27-10, 27-11

errors, correcting (VPIM) 27-12

Bulk Edit utility, accessing 3-2

C

caller input settings, changing user logon settings 13-8

caller options, user settings 12-4

call handlers

caller input and one-key dialing 6-8

call transfer settings 6-9

default 6-1

deleting 6-10

Goodbye 6-2

greetings 6-6

modifying 6-5

Opening Greeting 6-1

Operator 6-2

overview 4-2

taking messages 6-9

templates, modifying 6-3

call handler templates

creating 6-2

default templates 6-2

deleting 6-2

modifying 6-2

Call Handler Traffic report 34-3

call holding, user settings in Cisco Unity Assistant 12-4

call loop detection 25-5

call management

creating a map 5-1

implementing a plan 5-2

managing call handlers 6-1

managing call routing tables 9-1

managing directory handlers 7-1

managing interview handlers 8-1

managing restriction tables 11-1

managing schedules and holidays 10-1

overview 4-1

planning 5-1

call routing tables

adding rules 9-2

Attempt Forward rule 9-1

Attempt Sign-In rule 9-1

changing the order of rules 9-3

default rules 9-1

deleting rules 9-3

modifying rules 9-2

Opening Greeting rule 9-1

overview 4-3

calls, changing the audio format (or codec) for 14-1, 25-10

call screening, user settings in Cisco Unity Assistant 12-4

call transfers

user settings in Cisco Unity Assistant 12-4

user settings in Connection conversation 12-4

call waiting, configuring hold time 13-2

capacity of hard disk, specifying maximum percentage 17-8

certificate, viewing for port 25-24

changing

addressing and recording order 13-1

AGC settings 25-20

AXL server settings 25-7

call loop detection settings 25-5

Cisco Unified Communications Manager server settings 25-13

codec preference settings 25-10

message addressing confirmation 13-4

message deletion options 13-5

message skipping during playback (Optional Conversation 1) 13-11

message skipping during playback (standard conversation) 13-9

MWI settings 25-11

phone system settings 25-3

phone system trunk settings 25-25

PIMG/TIMG settings 25-18

port group advanced settings 25-19

port group settings 25-9

port settings 25-22

SIP proxy server settings 25-17

SIP settings 25-19

TFTP server settings 25-15

user logon settings during user greeting 13-8

Cisco PCA, securing access to Cisco Unity Connection 22-1

Cisco SIP Proxy Server

adding 25-15

changing settings 25-17

deleting 25-16

Cisco Unified Communications Manager

adding servers 25-11

adding TFTP server 25-13

AXL servers, adding 25-5

AXL servers, deleting 25-7

changing AXL server settings 25-7

changing server settings 25-13

changing TFTP server settings 25-15

deleting servers 25-12

deleting TFTP server 25-14

device certificate for port 25-24

root certificate for Connection 25-3

Cisco Unified MeetingPlace Express

changing the integration with Connection 28-2

changing user configuration for the integration with Connection 28-5

configuring users for the integration with Connection 28-3

creating an integration with Connection 28-1

Cisco Unified Real-Time Monitoring Tool (RTMT) 3-5

Cisco Unified Serviceability 3-5

Cisco Unified Serviceability services

configuring enterprise parameters 30-1

configuring service parameters 29-1

descriptions of enterprise parameters 30-2

descriptions of service parameters 29-2

Cisco Unity Connection Administration

accessing 2-1

configuring browsers 1-1

finding records 2-3

interface 2-2

using Help 2-2

Cisco Unity Connection conversation 12-1

Cisco Unity Greetings Administrator

overview 15-2

setting up 15-4

using 15-3

Cisco Utilities Database Link for Informix 3-7

Cisco Voice Technology Group Subscription tool 3-5

codec

changing for calls 14-1, 25-10

changing for recordings 14-2, 15-5, 17-4

changing preference settings 25-10

configuring

access to Exchange calendars and contacts for personal call transfer rules 33-1

access to Exchange e-mails through TTS 32-1

call waiting hold time 13-2

one-key dialing 6-8

Connection Administration, accessing 3-1

Connection Serviceability 3-4

Connection User Data Dump 3-7

conversation

alternate conversation versions 12-3

caller options 12-1

changing addressing and recording order 13-1

changing message addressing confirmation 13-4

changing message deletion options 13-5

changing skipped message behavior 13-9

Cisco Unity Connection, overview 12-1

customizing by administrators 12-2

customizing by users 12-4

easy sign-in 13-9

sign-in 13-8

specifying caller information before message playback 13-3

streamlining message addressing 13-11

user options 12-1

user settings in Cisco Unity Assistant 12-4

user settings in Connection conversation 12-4

using voice commands 12-3

creating

AXL servers 25-5

call handler templates 6-2

call management map 5-1

call routing rules 9-2

directory handlers 7-1

holiday schedules 10-1

interview handlers 8-1

restriction tables 11-2

schedules 10-2

user accounts ii-xiii

credentials policies 16-1

CSV files

correcting errors for Bulk Administration Tool 27-12

creating VPIM contacts 27-10

CUDLI 3-7

D

Database Proxy 3-6

deleting

AXL servers 25-7

call handlers 6-10, 7-4

call handler templates 6-2

call routing rules 9-3

Cisco Unified Communications Manager servers 25-12

integration, phone system 25-2

interview handlers 8-2

members from system distribution lists 24-3

phone system trunk 25-25

PIMG/TIMG units 25-18

port 25-22

port group 25-9

restriction tables 11-3

schedules 10-3

SIP proxy server 25-16

TFTP server 25-14

delivery locations, creating for VPIM 27-5

directory handlers

creating 7-1

default 7-1

deleting 7-4

modifying 7-2

overview 4-2

System Directory Handler 7-1

Distribution Lists report 34-2

DNS, resolving names with IP addresses 27-4

E

easy sign-in conversation 13-9

Edit Disk Capacity Configuration page 17-8

e-mail messages 17-2

end of recording, enabling termination warning 15-6

enterprise parameters

configuring for Cisco Unified Serviceability services 30-1

descriptions 30-2

for Cisco Unified Serviceability services 30-1

Exchange

configuring access to calendars and contacts for personal call transfer rules 33-1

configuring access to e-mails through TTS 32-1

F

field definitions 2-2

Firefox, configuring 1-1

G

G.711 A-Law codec

selecting for calls 14-1, 25-10

selecting for recordings 14-2, 15-5, 17-4

G.711 Mu-Law codec

selecting for calls 14-1, 25-10

selecting for recordings 14-2, 15-5, 17-4

G.729a codec

selecting for calls 14-1, 25-10

selecting for recordings 14-2, 15-5, 17-4

G726 codec, selecting for recordings 14-2, 15-5, 17-4

global nicknames

adding names to list 13-15

editing list 13-15

Goodbye call handler 6-2

greetings

changing audio format for recording 15-5

recording by using Media Master 15-1

user settings in Cisco Unity Assistant 12-4

user settings in Connection conversation 12-4

groupware e-mail messages 17-2

H

hard disk, specifying maximum capacity 17-8

Help

page and field 2-2

using 2-2

holidays

designating 10-1

holiday schedule 10-1

I

identified user messaging overview 17-2

IMAP, accessing e-mail messages from Connection by using 17-2

IMAP client, security options 21-3

IMAP e-mail clients, securing access to Cisco Unity Connection 22-1

Import Users tool, accessing 3-3

installing license files for additional features 35-1

integration

adding 25-2

adding phone system trunk 25-25

adding PIMG/TIMG units 25-17

adding port 25-21

adding port group 25-9

adding SIP proxy server 25-15

adding TFTP server 25-13

AXL server, changing settings 25-7

AXL servers, adding 25-5

AXL servers, deleting 25-7

call loop detection, changing settings 25-5

changing AGC settings 25-20

changing Cisco Unified Communications Manager server settings 25-13

changing phone system trunk settings 25-25

changing PIMG/TIMG settings 25-18

changing port group advanced settings 25-19

changing port settings 25-22

changing SIP proxy server settings 25-17

changing SIP settings 25-19

changing TFTP server settings 25-15

changing user configuration for the Cisco Unified MeetingPlace Express integration 28-5

changing with Cisco Unified MeetingPlace Express 28-2

codec, changing preference settings 25-10

configuring users for Cisco Unified MeetingPlace Express integration 28-3

creating with Cisco Unified MeetingPlace Express 28-1

deleting 25-2

deleting Cisco Unified Communications Manager servers 25-12

deleting phone system trunk 25-25

deleting PIMG/TIMG units 25-18

deleting port 25-22

deleting SIP proxy server 25-16

deleting TFTP server 25-14

device certificate for port 25-24

MWI, synchronizing 25-5

MWIs, changing settings 25-11

phone system, changing settings 25-3

phone system trunk description 25-24

port description 25-21

port group, changing settings 25-9

port group, deleting 25-9

port group description 25-8

root certificate for Connection 25-4

users associated with phone system 25-4

viewing root certificate for Connection 25-3

Internet Explorer, configuring 1-1

interview handlers

creating 8-1

deleting 8-2

modifying 8-2

overview 4-3

L

license files, obtaining and installing for additional features 35-1

lockout policy 16-1

logon policy 16-1

M

mailbox size quotas 18-1

Maximum Delay for TTS Access Before Timeout 17-6

Media Master

preventing users from saving messages 21-2

recording greetings and names 15-1

MeetingPlace Express

changing the integration with Connection 28-2

changing user configuration for the integration with Connection 28-5

configuring users for the integration with Connection 28-3

creating an integration with Connection 28-1

message addressing

user settings in Cisco Unity Assistant 12-5

user settings in Connection conversation 12-5

message locator, phone view 26-1

message notification

user settings in Cisco Unity Assistant 12-5

user settings in Connection conversation 12-5

message playback

user settings in Cisco Unity Assistant 12-5

user settings in Connection conversation 12-5

messages

security options for IMAP client access 21-3

sensitivity 17-8

VPIM 27-18

message security

call handlers 6-9

option to disable saves in Media Master 21-2

overview of options 21-1

message waiting indicators, synchronizing for phone system 25-5

messaging

groupware e-mail messages 17-2

how Connection handles messages that are interrupted by disconnected calls 17-6

how Connection handles messages that cannot be delivered 17-5

how Connection handles messages when mailbox quotas are exceeded 17-7

how Connection handles messages when system components are unavailable 17-6

interview messages 17-3

live record 17-3

message delivery 17-4

message storage 17-8

notifications 17-2

outside caller voice messages 17-1

overview 17-1

receipts 17-3

system broadcast messages 17-2

types of messages 17-1

user to user voice messages 17-2

Migrate Messages utility, accessing 3-3

Migrate Users utility, accessing 3-3

modifying

call handlers 6-5

call handler templates 6-2, 6-3

call routing rules 9-2

directory handlers 7-2

interview handlers 8-2

restriction tables 11-3

schedules 10-2

system distribution lists 24-2

MWIs

changing settings 25-11

synchronizing for phone system 25-5

N

name resolution, VPIM 27-4

names, recording by using Media Master 15-1

O

one-key dialing

configuring 6-8

overview 6-8

Opening Greeting

call handler 6-1

call routing rule 9-1

Operator call handler 6-2

Operator user 17-5

Optional Conversation 1

changing message skipping behavior 13-11

overview 12-3

Outcall Billing Detail report 34-3

Outcall Billing Summary report 34-3

outside caller voice messages 17-1

P

page Help 2-2

password policy 16-1

PCM codec, selecting for recordings 14-2, 15-5

personal call transfer rules, configuring access to Exchange data for 33-1

personal settings

user settings in Cisco Unity Assistant 12-5

user settings in Connection conversation 12-5

Phone Interface Failed Logon report 34-1

phone system

adding AXL servers 25-5

adding integration 25-2

changing AXL server settings 25-7

changing settings 25-3

deleting AXL servers 25-7

deleting integration 25-2

list of users associated with 25-4

synchronizing MWIs 25-5

phone system trunk

changing settings 25-25

deleting 25-25

description 25-24

Phone View 26-1

PIMG unit

adding 25-17

changing settings 25-18

deleting 25-18

plugins

application 3-1

installing 31-1

overview 31-1

port group

adding 25-9

changing advanced settings 25-19

changing AGC settings 25-20

changing settings 25-9

deleting 25-9

description 25-8

ports

adding 25-21

changing settings 25-22

deleting 25-22

description 25-21

device certificate for Connection 25-24

root certificate for Connection 25-4

viewing root certificate for Connection 25-3

prerequisites, VPIM Networking 27-1

private lists

user settings in Cisco Unity Assistant 12-5

user settings in Connection conversation 12-5

prompts

overview 12-2

what you can change 12-2

Q

quotas, message handling when exceeded 17-7

R

recordings

changing the audio format (or codec) for 14-2, 15-5, 17-4

enabling termination warning 15-6

greetings and names 15-1

selecting device 15-2

Remote Administration Tools 3-6

reports

archiving data 34-4

Call Handler Traffic 34-3

configuration parameters 34-3

Distribution Lists 34-2

generating and viewing 34-4

Outcall Billing Detail 34-3

Outcall Billing Summary 34-3

overview 34-1

Phone Interface Failed Logon 34-1

System Configuration 34-3

Transfer Call Billing 34-2

Unused Voice Mail Accounts 34-2

User Lockout 34-2

User Message Activity 34-2

Users 34-1

restriction tables

creating 11-2

default 11-1

Default Fax 11-1

Default Outdial 11-1

Default System Transfer 11-1

Default Transfer 11-1

deleting 11-3

modifying 11-3

overview 4-5

root certificate

saving as file 25-4

viewing 25-3

S

schedules and holidays

All Hours 10-1

creating schedules 10-2

default 10-1

deleting schedules 10-3

designating holidays 10-1

Holidays 10-1

modifying schedules 10-2

overview 4-7

Weekdays 10-1

securing Cisco PCA and IMAP client access to Cisco Unity Connection 22-1

security

controlling access, distribution, and storage of voice messages 21-1

device certificate for port 25-24

IMAP client 21-3

policies 16-1

root certificate for Connection 25-4

viewing root certificate for Connection 25-3

service parameters

configuring for Cisco Unified Serviceability services 29-1

descriptions 29-2

for Cisco Unified Serviceability services 29-1

Session Initiation Protocol (SIP), changing settings 25-19

sign-in conversation 13-8

SIP proxy server

adding 25-15

changing settings 25-17

deleting 25-16

SSL certificate, using to secure Cisco PCA and IMAP client access to Cisco Unity Connection 22-1

Subscriber Information Dump. See Connection User Data Dump.

synchronizing MWIs for phone system 25-5

Synch Users Tool, accessing 3-3

System Configuration report 34-3

System Directory Handler 7-1

system distribution lists

adding and removing members 24-3

creating 24-2

default lists 24-1

modifying 24-2

overview 24-1

system prompts 12-2

system transfers, setting up 13-12

T

Task Management tool, accessing 3-4

termination warning, enabling 15-6

TFTP server

adding 25-13

changing settings 25-15

deleting 25-14

TIMG unit

adding 25-17

changing settings 25-18

deleting 25-18

Transfer Call Billing report 34-2

trunk, phone system

adding 25-25

changing settings 25-25

deleting 25-25

TTS, configuring access to Exchange e-mails through 32-1

U

Undeliverable Messages distribution list 24-1

UndeliverableMessagesMailbox user 17-5

unidentified caller messages 17-1

Unity Connection Messaging System user 17-5

Unused Voice Mail Accounts report 34-2

user accounts, creating ii-xiii

User Lockout report 34-2

User Message Activity report 34-2

users

list of users associated with phone system 25-4

Operator 17-5

UndeliverableMessagesMailbox 17-5

Unity Connection Messaging System 17-5

user speech recognition conversation 12-3

Users report 34-1

user to user voice messages 17-2

user workstations, setting up ii-xiii

utilities and tools

Bulk Administration Tool 3-2

Bulk Edit 3-2

Cisco Unified Serviceability 3-5

Cisco Voice Technology Group Subscription Tool 3-5

Connection Administration 3-1

Connection Serviceability 3-4

Import Users 3-3

Migrate Messages 3-3

Migrate Users 3-3

plug-ins 3-1

RTMT 3-5

Synch Users 3-3

Task Management 3-4

V

viewing

Connection root certificate 25-3

device certificate for port 25-24

voice commands, using 12-3

voice messages

delivery 17-4

interviews 17-3

live record 17-3

notifications 17-2

outside caller 17-1

receipts 17-3

system broadcast 17-2

user to user 17-2

voice messaging port

adding 25-21

changing settings 25-22

deleting 25-22

VPIM contacts

after creating 27-13

correcting CSV errors for Bulk Administration Tool 27-12

creating 27-10

creating by using Bulk Administration Tool 27-11

creating by using CSV files 27-10

creating with Bulk Administration Tool 27-10

creating with Connection Administration 27-12

customizing directory update settings 27-13

deleting 27-17

VPIM locations

adding alternate names 27-16

creating 27-5

customizing 27-8

VPIM Networking

adding alternate names for VPIM locations 27-16

adding VPIM contacts with Connection Administration 27-12

addresses 27-19

addressing options 27-19

after creating VPIM contacts 27-13

audio formats 27-20

configuring remote voice messaging system 27-17

creating VPIM contacts 27-10

creating VPIM contacts with Bulk Administration Tool 27-10, 27-11

creating VPIM locations 27-5

customizing VPIM contact directory update settings 27-13

customizing VPIM locations 27-8

deleting VPIM contacts 27-17

design decisions 27-3

DNS 27-4

messages 27-18

messaging similarities and limitations 27-19

overview 27-1

prerequisites 27-1

resolving names with IP addresses 27-4

sample message 27-18

setting up 27-1

setup procedures 27-2

using CSV files for creating VPIM contacts 27-10

verifying connectivity with remote voice messaging system 27-4

W

warning for end of recording, enabling 15-6

Weekdays schedule 10-1