System Administration Guide for Cisco Unity Connection Release 2.x - Changing the Message Aging Policy [Cisco Unity Connection]

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Changing the Message Aging Policy

Changing the Message Aging Policy

To help ensure that the hard disk where voice messages are stored does not fill up, you can configure Cisco Unity Connection message aging rules to automatically:

•Move read messages to the Deleted Items folder after a specified number of days. This rule is disabled by default.

•Permanently delete messages in the Deleted Items folder after a specified number of days. This rule is enabled by default.

You can enable or disable each of these message aging rules, and you can specify a different number of days for each rule. You can also enable or disable the message aging policy; disabling the policy means that the rules are not enforced regardless of their settings.

If the message aging policy is enabled, and if one or both message aging rules are enabled, you can still disable message aging for individual users on the Voice Mailbox page. However, the opposite is not true: if the message aging policy is disabled, you cannot enable it for individual users.

Messages are aged based on when a message was last changed. To change a message, a user must do one of the following:

•In the Cisco Unity Inbox, mark the message as new, mark the message as deleted, or change the message subject, and click Save.

•Over the phone, choose the option to mark the message as new, resave the message, delete the message, or restore a deleted message as saved.

Simply listening to the message, without choosing one of these options, will not change the status of the message.

To Change the Message Aging Policy

Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Message Aging Policy.

Step 2 Change settings as applicable (see Field Help for information on individual fields).

Step 3 Click Save.

When the message aging policy is enabled for Connection, you can enable or disable the message aging policy for individual users and templates. (By default, user templates specify that message aging is enabled for users.)

For procedural information, see the "Message Aging" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection. The guide is available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

	System Administration Guide for Cisco Unity Connection Release 2.x
	Changing the Message Aging Policy
System Administration Guide for Cisco Unity Connection Release 2.x Index Preface Configuring the Browser on an Administrator Workstation Accessing and Using Cisco Unity Connection Administration Administrative Tools Call Management Overview Creating a Call Management Plan Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Call Routing Tables Managing Schedules and Holidays Managing Restriction Tables Cisco Unity Connection Conversation Changing Conversation Settings for All Users Changing the Audio Format of Recordings and Media Streams Managing Recorded Greetings and Recorded Names Specifying Password, Logon, and Lockout Policies Messaging Specifying Mailbox Size Quotas Changing the Message Aging Policy Setting Up SMTP Message Notifications Securing User Messages: Controlling Access, Distribution, and Longevity Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection Setting Up Broadcast Messaging Managing System Distribution Lists Managing the Phone System Integrations Setting Up Phone View Using VPIM Networking Integrating with Cisco Unified MeetingPlace Express Configuring Service Parameters Configuring Enterprise Parameters Installing Plugins Configuring Access to Exchange E-Mails Through TTS Configuring Access to Exchange Calendars and Contacts for Personal Call Transfer Rules Generating Reports Managing Licenses	Download this chapter Changing the Message Aging Policy Download the complete book PDF Version of the Entire Guide (PDF - 5 MB) Feedback Table Of Contents Changing the Message Aging Policy Changing the Message Aging Policy To help ensure that the hard disk where voice messages are stored does not fill up, you can configure Cisco Unity Connection message aging rules to automatically: •Move read messages to the Deleted Items folder after a specified number of days. This rule is disabled by default. •Permanently delete messages in the Deleted Items folder after a specified number of days. This rule is enabled by default. You can enable or disable each of these message aging rules, and you can specify a different number of days for each rule. You can also enable or disable the message aging policy; disabling the policy means that the rules are not enforced regardless of their settings. If the message aging policy is enabled, and if one or both message aging rules are enabled, you can still disable message aging for individual users on the Voice Mailbox page. However, the opposite is not true: if the message aging policy is disabled, you cannot enable it for individual users. Messages are aged based on when a message was last changed. To change a message, a user must do one of the following: •In the Cisco Unity Inbox, mark the message as new, mark the message as deleted, or change the message subject, and click Save. •Over the phone, choose the option to mark the message as new, resave the message, delete the message, or restore a deleted message as saved. Simply listening to the message, without choosing one of these options, will not change the status of the message. To Change the Message Aging Policy Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Message Aging Policy. Step 2 Change settings as applicable (see Field Help for information on individual fields). Step 3 Click Save. When the message aging policy is enabled for Connection, you can enable or disable the message aging policy for individual users and templates. (By default, user templates specify that message aging is enabled for users.) For procedural information, see the "Message Aging" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection. The guide is available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
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