Table Of Contents

Managing System Distribution Lists

Predefined System Distribution Lists

Creating System Distribution Lists

Modifying System Distribution Lists

Managing System Distribution List Members

Managing System Distribution Lists

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System distribution lists are used to send voice messages to multiple users. The users that are members of a system distribution list typically are users who need the same information on a regular basis, such as employees in a department or members of a team.

The class of service of a user dictates whether the user can send messages to system distribution lists in Cisco Unity Connection.

See the following sections:

•Predefined System Distribution Lists

•Creating System Distribution Lists

•Modifying System Distribution Lists

•Managing System Distribution List Members

Predefined System Distribution Lists

Connection includes the following predefined system distribution lists, which you can modify but not delete:

AllVoiceMailUsers

By default, the All Voice Mail Users list is included in the default user template. When user accounts are created, they are automatically added to this list. When user accounts are deleted, they are automatically removed from this distribution list. Note Default user accounts are not members of this list.

Undeliverable Messages

Users who are assigned to the Undeliverable Messages list receive messages left by outside callers for recipients whose mailboxes are not found or have been deleted, or non-delivery receipts (NDRs) that cannot be delivered to the original sender of a message. By default, the UndeliverableMessagesMailbox user account is the only member of the Undeliverable Messages distribution list. We recommend that you add a user to the list, to monitor and reroute (as appropriate) any messages that are delivered to the list.

Creating System Distribution Lists

To Create a System Distribution List

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Step 1 In Cisco Unity Connection Administration, expand Distribution Lists, then click System Distribution Lists.

Step 2 Click Add New.

Step 3 On the New Distribution List page, enter an alias and display name for the list.

Step 4 Click Save.

Step 5 On the Edit Distribution List Basics page, use the Media Master to record a voice name for the list. Users will hear this recording as confirmation when they address messages to the list.

Step 6 Optionally, enter an extension for the list.

Step 7 On the Edit Menu, click Distribution List Members.

Step 8 Click Add User.

Step 9 On the Distribution List Members page, in the Search Results table, check the check boxes next to the display names of the users to add to the list, then click Add Selected.

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Note If the display names of the users that you want to add to the list do not appear in the search results table, you can increase the number of rows displayed on the page by changing the value specified in the Rows Per Page field. You can also set applicable parameters in the search fields at the top of the page, then click Find to display additional names in the table.

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Step 10 When you have added all members to the list, click Close.

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Note You may need to click Refresh on the menu bar to see an updated list of distribution list members in the table.

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Modifying System Distribution Lists

To Modify a System Distribution List

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Step 1 In Cisco Unity Connection Administration, expand Distribution Lists, then click System Distribution Lists.

Step 2 On the Search Distribution Lists page, click the alias of the list you want to modify.

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Note If the distribution list that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

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Step 3 On the Edit Distribution List Basics page, change settings as applicable.

Step 4 Click Save.

Step 5 If you want to add or delete members from the distribution list, continue with the "To Add or Remove Users from a System Distribution List" procedure.

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Managing System Distribution List Members

You can add individual users directly to system distribution lists. When you delete a user account, Connection automatically removes the user from any system distribution list of which the user is a member.

To Add or Remove Users from a System Distribution List

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Step 1 In Cisco Unity Connection Administration, expand Distribution Lists, then click System Distribution Lists.

Step 2 On the Search Distribution Lists page, click the alias of the list whose members you want to change.

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Note If the distribution list does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

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Step 3 On the Edit Distribution List Basics page, on the Edit menu, click Distribution List Members.

Step 4 To add members to the list, continue with Step 5.

To remove members from the list, skip to Step 9.

Step 5 To add members to the list, on the Distribution List Members page, click Add User.

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Note You can also add other distribution lists as members of a distribution list. To add a distribution list, click Add Distribution List.

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Step 6 In the Available Users Search Results table, check the check boxes next to the display names of the users you want to add to the list, then click Add Selected.

Step 7 Click Close.

Step 8 To see the updated list of members, on the menu bar, click Refresh.

Step 9 To remove members from the list, on the Distribution List Members page, check the check boxes next to the display names of the users that you want to remove from the list, then click Remove Selected.

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