System Administration Guide for Cisco Unity Connection Release 2.x - Setting Up SMTP Message Notifications [Cisco Unity Connection]

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Setting Up SMTP Message Notifications

Setting Up SMTP Message Notifications

Setting Up SMTP Message Notifications

Cisco Unity Connection can notify a user of new messages by calling a phone or pager. Additionally, you can set up Connection to send message notifications in the form of text messages to text pagers and text-compatible cell phones by using SMTP.

(For information on setting up message notifications to a phone or pager, see the "Phone and Pager Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.)

Setting Up SMTP Message Notifications

By using SMTP, Cisco Unity Connection can send text message notification that users have received a new voice message. Text message notifications can be sent to any device that supports SMTP, for example, e-mail addresses, cell phones, and text pagers.

To enable Connection to send text message notifications by using SMTP, your Connection server must be configured to relay messages through a smart host. If Connection is configured to deliver text message notifications but has not been configured to relay messages to a smart host, the notification attempt fails and a nondelivery receipt (NDR) is sent to the Connection Messaging System and then routed, by default, to the Undeliverable Messages distribution list.

When a Connection user receives a new voice message, Connection can send a text message notification to an e-mail address. When you set up this type of notification, you can configure Connection to include a link to the Cisco PCA in the body of the e-mail message. On the Edit Notification Device page for the user, check the Include a Link to Cisco PCA in Message Text check box.

To enable SMTP message notifications, do the following tasks:

a. Configure the SMTP smart host to accept messages from the Connection server. See the documentation for the SMTP server application that you are using.

b. Configure the Connection server. See the "To Configure the Cisco Unity Connection Server to Relay Messages to a Smart Host" procedure.

Do not change any settings on the System Settings > SMTP Configuration > Smart Host page.

c. Configure Connection users or templates. See the "SMTP-Compatible Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter in the User Moves, Adds, and Changes Guide for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.)

Alternatively, users can set up their own SMTP-compatible devices by using the Cisco Unity Assistant.

To Configure the Cisco Unity Connection Server to Relay Messages to a Smart Host

Step 1 In Cisco Unity Connection Administration, expand System Settings, expand SMTP Configuration, then click Smart Host.

Step 2 In the Smart Host field, enter the IP address or fully qualified domain name of the SMTP smarthost server. (Enter the fully qualified domain name of the server only if DNS is configured.)

Step 3 Click Save.

	System Administration Guide for Cisco Unity Connection Release 2.x
	Setting Up SMTP Message Notifications
System Administration Guide for Cisco Unity Connection Release 2.x Index Preface Configuring the Browser on an Administrator Workstation Accessing and Using Cisco Unity Connection Administration Administrative Tools Call Management Overview Creating a Call Management Plan Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Call Routing Tables Managing Schedules and Holidays Managing Restriction Tables Cisco Unity Connection Conversation Changing Conversation Settings for All Users Changing the Audio Format of Recordings and Media Streams Managing Recorded Greetings and Recorded Names Specifying Password, Logon, and Lockout Policies Messaging Specifying Mailbox Size Quotas Changing the Message Aging Policy Setting Up SMTP Message Notifications Securing User Messages: Controlling Access, Distribution, and Longevity Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection Setting Up Broadcast Messaging Managing System Distribution Lists Managing the Phone System Integrations Setting Up Phone View Using VPIM Networking Integrating with Cisco Unified MeetingPlace Express Configuring Service Parameters Configuring Enterprise Parameters Installing Plugins Configuring Access to Exchange E-Mails Through TTS Configuring Access to Exchange Calendars and Contacts for Personal Call Transfer Rules Generating Reports Managing Licenses	Download this chapter Setting Up SMTP Message Notifications Download the complete book PDF Version of the Entire Guide (PDF - 5 MB) Feedback Table Of Contents Setting Up SMTP Message Notifications Setting Up SMTP Message Notifications Setting Up SMTP Message Notifications Cisco Unity Connection can notify a user of new messages by calling a phone or pager. Additionally, you can set up Connection to send message notifications in the form of text messages to text pagers and text-compatible cell phones by using SMTP. (For information on setting up message notifications to a phone or pager, see the "Phone and Pager Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.) Setting Up SMTP Message Notifications By using SMTP, Cisco Unity Connection can send text message notification that users have received a new voice message. Text message notifications can be sent to any device that supports SMTP, for example, e-mail addresses, cell phones, and text pagers. To enable Connection to send text message notifications by using SMTP, your Connection server must be configured to relay messages through a smart host. If Connection is configured to deliver text message notifications but has not been configured to relay messages to a smart host, the notification attempt fails and a nondelivery receipt (NDR) is sent to the Connection Messaging System and then routed, by default, to the Undeliverable Messages distribution list. When a Connection user receives a new voice message, Connection can send a text message notification to an e-mail address. When you set up this type of notification, you can configure Connection to include a link to the Cisco PCA in the body of the e-mail message. On the Edit Notification Device page for the user, check the Include a Link to Cisco PCA in Message Text check box. To enable SMTP message notifications, do the following tasks: a. Configure the SMTP smart host to accept messages from the Connection server. See the documentation for the SMTP server application that you are using. b. Configure the Connection server. See the "To Configure the Cisco Unity Connection Server to Relay Messages to a Smart Host" procedure. Do not change any settings on the System Settings > SMTP Configuration > Smart Host page. c. Configure Connection users or templates. See the "SMTP-Compatible Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter in the User Moves, Adds, and Changes Guide for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.) Alternatively, users can set up their own SMTP-compatible devices by using the Cisco Unity Assistant. To Configure the Cisco Unity Connection Server to Relay Messages to a Smart Host Step 1 In Cisco Unity Connection Administration, expand System Settings, expand SMTP Configuration, then click Smart Host. Step 2 In the Smart Host field, enter the IP address or fully qualified domain name of the SMTP smarthost server. (Enter the fully qualified domain name of the server only if DNS is configured.) Step 3 Click Save.
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