Table Of Contents
Managing the Phone System Integrations
Managing Phone Systems
Adding a New Phone System Integration
Deleting a Phone System Integration
Changing Phone System Settings
Viewing the Cisco Unity Connection Root Certificate
Saving the Cisco Unity Connection Root Certificate as a File
Listing the Users Who Are Associated with the Phone System
Synchronizing MWIs for the Phone System
Changing Call Loop Detection Settings
Adding AXL Servers
Deleting AXL Servers
Changing AXL Server Settings
Managing Port Groups
Adding a Port Group
Deleting a Port Group
Changing Port Group Settings
Changing the Audio Format That Cisco Unity Connection Uses for Calls
Changing MWI Settings
Adding Secondary Cisco Unified Communications Manager Servers
Deleting Cisco Unified Communications Manager Servers
Changing Cisco Unified Communications Manager Server Settings
Adding a TFTP Server
Deleting a TFTP Server
Changing TFTP Server Settings
Adding a SIP Proxy Server
Deleting a SIP Proxy Server
Changing SIP Proxy Server Settings
Adding PIMG/TIMG Units
Deleting PIMG/TIMG Units
Changing PIMG/TIMG Settings
Changing Session Initiation Protocol (SIP) Settings
Changing Port Group Advanced Settings
Changing Automatic Gain Control (AGC) Settings
Managing Ports
Adding a Port
Deleting a Port
Changing Port Settings
Viewing the Device Certificate for a Port
Managing Phone System Trunks
Adding a Phone System Trunk
Deleting a Phone System Trunk
Changing Phone System Trunk Settings
Managing the Phone System Integrations
You can manage the phone system integrations by adding or deleting phone systems, port groups, ports, phone system trunks, and servers. You can also change the settings for existing phone systems, port groups, ports, phone system trunks, and servers.
See the following sections:
•
Managing Phone Systems
•Managing Port Groups
•Managing Ports
•Managing Phone System Trunks
Managing Phone Systems
The phone system pages in Cisco Unity Connection Administration identify the phone systems that Cisco Unity Connection integrates with. In Connection Administration, a phone system has one or more port groups, which in turn have voice messaging ports. You can manage the phone systems to meet the changing needs of your system.
See the following sections:
•Adding a New Phone System Integration
•Deleting a Phone System Integration
•Changing Phone System Settings
•Viewing the Cisco Unity Connection Root Certificate
•Saving the Cisco Unity Connection Root Certificate as a File
•Listing the Users Who Are Associated with the Phone System
•Synchronizing MWIs for the Phone System
•Changing Call Loop Detection Settings
•Adding AXL Servers
•Deleting AXL Servers
•Changing AXL Server Settings
Adding a New Phone System Integration
You can integrate multiple phone systems with Cisco Unity Connection. For a matrix of supported combinations, see the Multiple Integration Guide for Cisco Unity Connection 2.0 at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
To Add a New Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, under Phone System Search Results, click Add New. The Phone System Integration Wizard appears.
Step 3 Follow the on-screen instructions. For the settings to enter, see the applicable Cisco Unity Connection integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
Step 4 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 5 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 6 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 7 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 8 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 9 At the top of the page, click Restart.
Step 10 When prompted to confirm restarting the service, click Yes.
Deleting a Phone System Integration
You can delete a phone system when the phone system is no longer used by Cisco Unity Connection. Before you can delete a phone system, you must delete or reassign to another phone system the following:
•All users (including MWI devices and notification devices) who are associated with the phone system that you want to delete.
•All user templates that are associated with the phone system that you want to delete.
•All system call handlers that are associated with the phone system that you want to delete.
•All call handler templates that are associated with the phone system that you want to delete.
Note You can see a list of all users who are associated with the phone system on the Phone System Associations page. For instructions, see the "Listing the Users Who Are Associated with the Phone System" section.
To Delete a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, under Phone System Search Results, check the check box next to the name of the phone systems that you want to delete.
Step 3 Click Delete Selected.
Step 4 When prompted to confirm that you want to delete the phone systems, click OK.
Changing Phone System Settings
You can change the settings for a phone system after it is integrated with Cisco Unity Connection. The phone system settings identify the phone system that Connection integrates with and regulate certain phone system features. (Integration configuration settings are located in the port group(s) that belong to the phone system.)
To Change Phone System Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the phone system for which you want to change the settings.
Step 3 On the Phone System Basics page, change the applicable settings and click Save.
Viewing the Cisco Unity Connection Root Certificate
The root certificate is used only by integrations with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) 4.1 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports. You can view the root certificate to help troubleshoot authentication and encryption problems.
To View the Cisco Unity Connection Root Certificate
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basics page, on the Edit menu, click Root Certificate.
On the View Root Certificate page, the information from the root certificate is displayed.
Saving the Cisco Unity Connection Root Certificate as a File
The root certificate is used only by integrations with Cisco Unified Communications Manager 4.1 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports.
To Save the Cisco Unity Connection Root Certificate as a File
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basics page, on the Edit menu, click Root Certificate.
Step 4 On the View Root Certificate page, right-click the Right-Click to Save the Certificate as a File link, and click Save Target As.
Step 5 In the Save As dialog box, browse to the location where you want to save the Connection root certificate as a file.
Step 6 In the File Name field, confirm that the extension is .0 (rather than .htm), and click Save.
Caution The certificate must be saved as a file with the extension .0 (rather than .htm) or Cisco Unified CM will not recognize the certificate.
Step 7 In the Download Complete dialog box, click Close.
Step 8 The Connection root certificate file is ready to be copied to all Cisco Unified CM servers in this Cisco Unified CM phone system integration. For instructions, see the applicable Cisco Unified CM integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
Listing the Users Who Are Associated with the Phone System
You can view a list of all of the Cisco Unity Connection users who are associated with the phone system.
To List the Users Who Are Associated with the Phone System
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the phone system.
Step 3 On the Phone System Basics page, on the Edit menu, click Phone System Associations.
Step 4 On the Phone System Associations page, the list of users who are associated with the phone system is displayed.
Synchronizing MWIs for the Phone System
You can synchronize all message waiting indicators (MWIs) for a phone system without affecting MWIs on other phone systems.
To Synchronize MWIs for the Phone System
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the phone system.
Step 3 On the Phone System Basics page, click Run in front of Synchronize All MWIs on This Phone System.
Changing Call Loop Detection Settings
Calls that Cisco Unity Connection forwards (for example, to notify a user that a message has been received) are sometimes forwarded back to Connection. When call loop detection is enabled, Connection will detect when a call loop has occurred and will reject the call.
You can change the call loop detection settings to enable or disable the types of calls that are checked, to set the fourth-column DTMF tone that Connection uses, and to set the guard time.
The call loop detection settings should not be changed without understanding the effect that they will have on calls that Connection forwards.
To Change Call Loop Detection Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the phone system.
Step 3 On the Phone System Basics page, under Call Loop Detection Settings (Advanced), enter applicable settings and click Save.
Adding AXL Servers
Revised April 2008
AXL servers are supported only for Cisco Unified Communications Manager phone systems and are needed when Cisco Unity Connection must have access to the Cisco Unified CM database for importing Cisco Unified CM users and for changing certain phone settings for users of Connection personal call transfer rules.
AXL servers are not supported for Cisco Unified Communications Manager Express integrations.
To Add AXL Servers
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basic page, on the Edit menu, click Cisco Unified CM AXL Servers.
Step 4 On the Edit AXL Servers page, under AXL Servers, click Add New.
Step 5 Enter the following settings for the AXL server and click Save.
Table 25-1 Settings for the AXL Servers
Field
|
Setting
|
Order
|
Enter the order of priority for the AXL server. The lowest number is the primary AXL server, the higher numbers are the secondary servers.
|
IP Address
|
Enter the IP address of the AXL server.
|
Port
|
Enter the AXL server port that Cisco Unity Connection connects to. This setting must match the port that the AXL server will use.
For Cisco Unified Communications Manager version 4.1(x), the port number is typically 443.
For Cisco Unified Communications Manager version 5.x or later, the port number is typically 8443.
|
Step 6 Repeat Step 4 and Step 5 for all remaining AXL servers that you want to add.
Step 7 Under AXL Server Settings, enter the following settings and click Save.
Table 25-2 Settings for the AXL Server Settings
Field
|
Setting
|
User Name
|
Enter the user name that Cisco Unity Connection will use to log on to the AXL server.
Note: this user must match the username of a Cisco Unified CM application user who is assigned to the "Standard AXL API Access " role.
|
Password
|
Enter the password for the user that Cisco Unity Connection will use to log on to the AXL server.
Note: this password must match the password of the Cisco Unified CM application user entered in the User Name field.
|
Cisco Unified Communications Manager Version
|
Select the Cisco Unified CM version from the list:
•Pre 5.0 (Non-SSL)
•Pre 5.0 (SSL)
•5.0 or Greater (SSL)
If you select the Pre 5.0 (Non-SSL) version, the AXL port must be a non-SSL port (typically port 80).
If you select the Pre 5.0 (SSL) version, the AXL port must be an SSL-enabled port (typically port 443 with Pre 5.0 versions).
If you select the 5.0 or Greater (SSL) version, the AXL port must be an SSL-enabled port (typically port 8443).
|
Caution After the changes to this page are saved, you can click
Test (next to the AXL server port number) to verify the connection to the AXL server. If the AXL port that you enter and the Cisco Unified CM Version setting conflict concerning whether SSL is used, the results of the test will require more than 10 minutes to appear.
Step 8 When the AXL server is added, a corresponding Application Server is added to Cisco Unified Communications Manager. In Cisco Unified Communications Manager Administration, choose System > Application Server.
Step 9 Choose the auto-generated Cisco Unity Connection server in the Application Server Configuration window.
Step 10 In the Available Application User field, select the Cisco Unified CM application user that you used in Step 7 and click the down arrow to move it to the Selected Application User field.
Step 11 Click Save.
Deleting AXL Servers
AXL servers are supported only for Cisco Unified Communications Manager phone systems and are needed when Cisco Unity Connection must have access to the Cisco Unified CM database for importing Cisco Unified CM users and for changing certain phone settings for users of Connection personal call transfer rules.
To Delete an AXL Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basic page, on the Edit menu, click Cisco Unified CM AXL Servers.
Step 4 On the Edit AXL Servers page, under AXL Servers, check the check box next to the AXL server that you want to delete.
Step 5 Click Delete Selected.
Step 6 When prompted to confirm that you want to delete the AXL server, click OK.
Changing AXL Server Settings
AXL servers are supported only for Cisco Unified Communications Manager phone systems and are needed when Cisco Unity Connection must have access to the Cisco Unified CM database for importing Cisco Unified CM users and for changing certain phone settings for users of Connection personal call transfer rules.
To Change AXL Server Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 2 On the Search Phone Systems page, click the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basic page, on the Edit menu, click Cisco Unified CM AXL Servers.
Step 4 On the Edit AXL Servers page, change the applicable settings and click Save.
Managing Port Groups
Port groups hold most of the integration configuration settings and some or all of the voice messaging ports for Cisco Unity Connection. While most phone system integrations need only one port group, multiple port groups may be needed in the following circumstances:
•For integrations with circuit-switched phone systems through PIMG/TIMG units, each PIMG/TIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
•For integrations with Cisco Unified Communications Manager, an additional port group with its own voice messaging ports may be used for testing a new configuration or for troubleshooting.
Connection port groups provide flexibility for integration configuration settings that apply to different sets of port.
See the following sections:
•Adding a Port Group
•Deleting a Port Group
•Changing Port Group Settings
•Changing the Audio Format That Cisco Unity Connection Uses for Calls
•Changing MWI Settings
•Adding Secondary Cisco Unified Communications Manager Servers
•Deleting Cisco Unified Communications Manager Servers
•Changing Cisco Unified Communications Manager Server Settings
•Adding a TFTP Server
•Deleting a TFTP Server
•Changing TFTP Server Settings
•Adding a SIP Proxy Server
•Deleting a SIP Proxy Server
•Changing SIP Proxy Server Settings
•Adding PIMG/TIMG Units
•Deleting PIMG/TIMG Units
•Changing PIMG/TIMG Settings
•Changing Session Initiation Protocol (SIP) Settings
•Changing Port Group Advanced Settings
•Changing Automatic Gain Control (AGC) Settings
Adding a Port Group
You can add multiple port groups, each with its own integration configuration settings and its own voice messaging ports.
Integrations with circuit-switched phone systems through PIMG/TIMG units require one port group for each PIMG/TIMG unit. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
To Add a Port Group
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, under Port Group Search Results, click Add New.
Step 3 On the New Port Group page, enter the applicable settings and click Save.
Deleting a Port Group
When you delete a port group, any voice messaging ports that belong to it will be deleted at the same time, but the phone system that the port group belongs to will not be deleted.
To Delete a Port Group
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, under Port Group Search Results, check the check box next to the port group name of the port groups that you want to delete.
Step 3 Click Delete Selected.
Step 4 When prompted to confirm that you want to delete the port group, click OK.
Changing Port Group Settings
You can change the settings for a port group after it has been added. Changes to the settings will affect only the voice messaging ports that belong to the port group.
To Change Port Group Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change the settings.
Step 3 On the Port Group Basics page, change the applicable settings and click Save.
Step 4 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 5 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 6 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 7 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 8 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 9 At the top of the page, click Restart.
Step 10 When prompted to confirm restarting the service, click Yes.
Changing the Audio Format That Cisco Unity Connection Uses for Calls
For calls, Cisco Unity Connection advertises the audio format (or codec) that is preferred for the media stream with the phone system. You should consider the following when setting the audio format:
•Connection should use the same audio format for the media stream that the phone system uses for the following reasons:
–To reduce the need for transcoding the media stream from one audio format to another.
–To minimize the performance impact on the Connection server and on the phone system.
–To preserve the audio quality of calls.
•When Connection advertises a different audio format than the one used by the phone system, the phone system will transcode the media stream.
To Change the Audio Format That Connection Uses for Calls
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the port group that belongs to the phone system integration for which you want to change the audio format of the media stream.
Step 3 On the Port Group Basics page, on the Edit menu, click Codec Advertising.
Step 4 On the Edit Codec Advertising page, click the up and down arrows to change the order of the codecs or to move codecs between the Advertised Codec box and the Unadvertised Codecs box.
If only one codec is in the Advertised Codecs box, Cisco Unity Connection will send the media stream in that audio format. The phone system will transcode if it does not use this audio format.
If two or more codecs are in the Advertised Codecs box, Connection will advertise its preference for the first codec in the list but will send the media stream in the audio format from the list that the phone system selects.
Step 5 Click Save.
Step 6 (PIMG/TIMG and SIP integrations only) If you want to change the packet size that is used by the advertised codecs, under Advertised Codec Settings, click the applicable packet setting for each codec and click Save.
Step 7 On the Port Group menu, click Search Port Groups.
Step 8 Repeat Step 2 through Step 7 for all remaining port groups that belong to the phone system integration for which you want to change the audio format of the media stream.
Changing MWI Settings
Messaging waiting indicators (MWIs) control whether Cisco Unity Connection will set MWIs for users and how retries for MWI requests will be handled.
To Change MWI Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change the MWI settings.
Step 3 On the Port Group Basics page, under Message Waiting Indicator Settings, change the applicable settings and click Save.
Step 4 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 5 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 6 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 7 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 8 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 9 At the top of the page, click Restart.
Step 10 When prompted to confirm restarting the service, click Yes.
Adding Secondary Cisco Unified Communications Manager Servers
For Cisco Unified Communications Manager integrations, the Phone System Integration wizard creates the integration only with the publisher Cisco Unified CM server. The secondary Cisco Unified CM servers in the cluster must be added after the integration is created.
To Add Secondary Cisco Unified Communications Manager Servers
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to add secondary Cisco Unified CM servers.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under Cisco Unified CM Servers, click Add.
Step 5 Enter the settings for the secondary Cisco Unified CM server and click Save.
Step 6 Repeat Step 4 and Step 5 for all remaining secondary Cisco Unified CM servers that you want to add.
Step 7 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 8 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 9 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 10 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 11 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 12 At the top of the page, click Restart.
Step 13 When prompted to confirm restarting the service, click Yes.
Note You can click Ping to verify the IP address (or host name) of the Cisco Unified CM server.
Deleting Cisco Unified Communications Manager Servers
You can delete a Cisco Unified Communications Manager server when it is no longer used by the phone system integration.
If you want to move a Cisco Unified CM server to another port group, you must delete the Cisco Unified CM server from one port group and add it to the second port group.
To Delete a Cisco Unified Communications Manager Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to delete Cisco Unified CM servers.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under Cisco Unified CM Servers, check the check box next to the Cisco Unified CM servers that you want to delete.
Step 5 Click Delete Selected.
Step 6 When prompted to confirm that you want to delete the Cisco Unified CM servers, click OK.
Step 7 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 8 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 9 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 10 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 11 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 12 At the top of the page, click Restart.
Step 13 When prompted to confirm restarting the service, click Yes.
Changing Cisco Unified Communications Manager Server Settings
You can change the Cisco Unified CM server settings after the server has been added.
To Change Cisco Unified Communications Manager Server Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change Cisco Unified CM server settings.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under Cisco Unified CM Servers, change the applicable settings and click Save.
Step 5 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 6 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 7 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 8 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 9 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 10 At the top of the page, click Restart.
Step 11 When prompted to confirm restarting the service, click Yes.
Note You can click Ping to verify the IP address (or host name) of the Cisco Unified CM server.
Adding a TFTP Server
For Cisco Unified Communications Manager integrations, TFTP servers are required only when the Cisco Unified CM cluster uses authentication and encryption for the Cisco Unity Connection voice messaging ports.
If your system uses authentication and encryption for the Connection voice messaging ports, you must add a TFTP server after you create the Cisco Unified CM phone system integration.
To Add a TFTP Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to add a TFTP server.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under TFTP Servers, click Add.
Step 5 Enter the settings for the TFTP server and click Save.
Step 6 Repeat Step 4 and Step 5 for all remaining TFTP servers that you want to add.
Step 7 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 8 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 9 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 10 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 11 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 12 At the top of the page, click Restart.
Step 13 When prompted to confirm restarting the service, click Yes.
Note You can click Ping to verify the IP address (or host name) of the TFTP server.
Deleting a TFTP Server
You can delete a TFTP server when it is no longer used by the port group.
For Cisco Unified Communications Manager integrations, TFTP servers are required only when the Cisco Unified CM cluster uses authentication and encryption for the Cisco Unity Connection voice messaging ports.
To Delete a TFTP Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to delete a TFTP server.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under TFTP Servers, check the check box next to the TFTP server that you want to delete.
Step 5 Click Delete Selected.
Step 6 When prompted to confirm that you want to delete the TFTP server, click OK.
Step 7 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 8 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 9 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 10 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 11 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 12 At the top of the page, click Restart.
Step 13 When prompted to confirm restarting the service, click Yes.
Changing TFTP Server Settings
You can change the TFTP server settings after the server has been added.
For Cisco Unified Communications Manager integrations, TFTP servers are required only when the Cisco Unified CM cluster uses authentication and encryption for the Cisco Unity Connection voice messaging ports.
To Change TFTP Server Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change TFTP server settings.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under TFTP Servers, change the applicable settings and click Save.
Step 5 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 6 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 7 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 8 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 9 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 10 At the top of the page, click Restart.
Step 11 When prompted to confirm restarting the service, click Yes.
Note You can click Ping to verify the IP address (or host name) of the TFTP server.
Adding a SIP Proxy Server
For a phone system integration with Cisco Unified Communications Manager through a SIP trunk or with Cisco SIP Proxy Server, you can add another SIP proxy server after the phone system has been created.
To Add a SIP Proxy Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to add SIP proxy servers.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, click Add.
Step 5 Enter the settings for the SIP proxy server and click Save.
Step 6 Repeat Step 4 and Step 5 for all remaining SIP proxy servers that you want to add.
Step 7 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 8 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 9 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 10 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 11 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 12 At the top of the page, click Restart.
Step 13 When prompted to confirm restarting the service, click Yes.
Note You can click Ping to verify the IP address (or host name) of the SIP proxy server.
Deleting a SIP Proxy Server
For a phone system integration with Cisco Unified Communications Manager through a SIP trunk or with Cisco SIP Proxy Server, you can delete a SIP proxy server when it is no longer used by the port group.
To Delete a SIP Proxy Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to delete SIP proxy servers.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, under SIP Proxy Servers, check the check box next to the SIP proxy server that you want to delete.
Step 5 Click Delete Selected.
Step 6 When prompted to confirm that you want to delete the SIP proxy server, click OK.
Step 7 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 8 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 9 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 10 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 11 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 12 At the top of the page, click Restart.
Step 13 When prompted to confirm restarting the service, click Yes.
Changing SIP Proxy Server Settings
For a phone system integration with Cisco Unified Communications Manager through a SIP trunk or with Cisco SIP Proxy Server, you can change the SIP proxy server settings after the server has been added.
To Change SIP Proxy Server Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change SIP proxy server settings.
Step 3 On the Port Group Basics page, on the Edit menu, click Servers.
Step 4 On the Edit Servers page, change the applicable settings and click Save.
Step 5 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 6 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 7 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 8 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 9 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 10 At the top of the page, click Restart.
Step 11 When prompted to confirm restarting the service, click Yes.
Note You can click Ping to verify the IP address (or host name) of the SIP proxy server.
Adding PIMG/TIMG Units
For integrations with circuit-switched phone systems through PIMG/TIMG units, each PIMG/TIMG unit is in a separate port group. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit. You can add PIMG/TIMG units after the phone system integration has been created.
To Add PIMG/TIMG Units
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, under Port Group Search Results, click Add New.
Step 3 On the New Port Group page, in the Phone System field, click the phone system for which you want to add a PIMG/TIMG unit.
Step 4 Enter the applicable settings and click Save.
Deleting PIMG/TIMG Units
For integrations with circuit-switched phone systems through PIMG/TIMG units, each PIMG/TIMG unit is in a separate port group. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit. You can delete PIMG/TIMG units after the phone system integration has been created.
To Delete PIMG/TIMG Units
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, under Port Group Search Results, check the check box next to the port group for the PIMG/TIMG unit that you want to delete.
Step 3 Click Delete Selected.
Changing PIMG/TIMG Settings
For integrations with circuit-switched phone systems through PIMG/TIMG units, you can change the PIMG/TIMG settings after the phone system integration has been created.
Integrations with circuit-switched phone systems through PIMG/TIMG units require one port group for each PIMG/TIMG unit. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
To Change PIMG/TIMG Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change PIMG/TIMG settings.
Step 3 On the Port Group Basics page, under PIMG Settings, change the applicable settings and click Save.
Step 4 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 5 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 6 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 7 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 8 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 9 At the top of the page, click Restart.
Step 10 When prompted to confirm restarting the service, click Yes.
Changing Session Initiation Protocol (SIP) Settings
For integrations with the following phone systems, you can change the session initiation protocol (SIP) settings after the phone system integration has been created:
•Cisco Unified Communications Manager through a SIP trunk
•Circuit-switched phone systems through PIMG/TIMG units
•Cisco SIP Proxy Server
To Change Session Initiation Protocol (SIP) Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change SIP settings.
Step 3 On the Port Group Basics page, under Session Initiation Protocol (SIP) Settings, change the applicable settings and click Save.
Step 4 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 5 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 6 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 7 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 8 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 9 At the top of the page, click Restart.
Step 10 When prompted to confirm restarting the service, click Yes.
Changing Port Group Advanced Settings
The port group advanced settings control certain delays. We recommend that port group advanced settings be left at their default values.
To Change Port Group Advanced Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change the advanced settings.
Step 3 On the Port Group Basics page, on the Edit menu, click Advanced Settings.
Step 4 On the Edit Advanced Settings page, under Port Group Advanced Settings, change the applicable settings and click Save.
Step 5 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 6 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 7 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 8 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 9 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 10 At the top of the page, click Restart.
Step 11 When prompted to confirm restarting the service, click Yes.
Changing Automatic Gain Control (AGC) Settings
The automatic gain control (AGC) settings control the automatic value adjustments for recording messages. We recommend that AGC settings be left at their default values.
To Change AGC Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2 On the Search Port Groups page, click the display name of the port group for which you want to change the advanced settings.
Step 3 On the Port Group Basics page, on the Edit menu, click Advanced Settings.
Step 4 On the Edit Advanced Settings page, under Automatic Gain Control (AGC) Settings, change the applicable settings and click Save.
Step 5 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 6 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 7 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 8 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 9 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 10 At the top of the page, click Restart.
Step 11 When prompted to confirm restarting the service, click Yes.
Managing Ports
The voice messaging ports let Cisco Unity Connection receive calls (for example, to record a message) and let Connection make calls (for example to send message notifications or to set MWIs).
Each voice messaging port can belong to only one port group. Port groups, when there are several, each have their own voice messaging ports. The total voice messaging ports belonging to all port groups must not exceed the maximum number of voice messaging ports that are enabled by the Connection license files.
See the following sections:
•Adding a Port
•Deleting a Port
•Changing Port Settings
•Viewing the Device Certificate for a Port
Adding a Port
Voice messaging ports provide the connections for calls between Cisco Unity Connection and the phone system. You can add voice messaging ports after the phone system has been created. The number of voice messaging ports that you add cannot bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the Connection license files.
To Add a New Port
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.
Step 2 On the Search Ports page, under Port Search Results, click Add New.
Step 3 On the New Port page, enter the applicable settings and click Save.
Step 4 If prompted to restart the Connection Conversation Manager service, do the following substeps. Otherwise, skip to Step 5.
a. In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
b. On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
c. On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
d. Under Cisco Unity Connection Services, click Connection Conversation Manager.
e. At the top of the page, click Restart.
f. When prompted to confirm restarting the service, click Yes.
g. In the Navigation drop-down list, click Cisco Unity Connection Administration and click Go.
h. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 5 In Cisco Unity Connection Administration, in the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.
Step 6 If the test is not successful, the Task Execution Results list displays one or more messages with troubleshooting steps. After correcting the problems, check the configuration again.
Deleting a Port
Voice messaging ports provide the connections for calls between Cisco Unity Connection and the phone system.
To Delete a Port
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.
Step 2 On the Search Ports page, under Port Search Results, check the check box next to the voice messaging ports that you want to delete.
Step 3 Click Delete Selected.
Step 4 For the remaining voice messaging ports in the port group, change the settings as necessary so that there are an appropriate number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out.
Step 5 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 6 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 7 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 8 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 9 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 10 At the top of the page, click Restart.
Step 11 When prompted to confirm restarting the service, click Yes.
Changing Port Settings
Voice messaging ports provide the connections for calls between Cisco Unity Connection and the phone system. You can change the voice messaging port settings after the phone system integration has been created.
To Change Port Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.
Step 2 On the Search Ports page, click the display name of the voice messaging port for which you want to change the settings.
Step 3 On the Port Basics page, enter the applicable settings and click Save.
Depending on the phone system integration, some or all of the fields in Table 25-3 will appear.
Table 25-3 Port Basics Page Settings
Field
|
Considerations
|
Enabled
|
Check this check box to enable the port. The port is enabled during normal operation.
Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
|
Extension
|
Enter the extension for the port as assigned on the phone system.
|
Answer Calls
|
Check this check box to designate the port for answering calls. These calls can be incoming calls from outside callers or from users.
|
Perform Message Notification
|
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.
|
Send MWI Requests
(not used by serial integrations)
|
Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.
|
Allow TRAP Connections
|
Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.
|
Outgoing Hunt Order
|
Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.
|
Security Mode
|
Click the applicable security mode:
•Non-secure—The integrity and privacy of call-signaling messages will not be ensured because call-signaling messages will be sent as clear (unencrypted) text and will be connected to Cisco Unified Communications Manager through a non-authenticated port rather than an authenticated TLS port. In addition, the media stream will not be encrypted.
•Authenticated—The integrity of call-signaling messages will be ensured because they will be connected to Cisco Unified CM through an authenticated TLS port. However, the privacy of call-signaling messages will not be ensured because they will be sent as clear (unencrypted) text. In addition, the media stream will not be encrypted.
•Encrypted—The integrity and privacy of call-signaling messages will be ensured on this port because they will be connected to Cisco Unified CM through an authenticated TLS port, and the call-signaling messages will be encrypted. In addition, the media stream will be encrypted.
|
Step 4 If there are no more voice messaging ports for which you want to change the settings, skip to Step 6. Otherwise, click Next.
Step 5 Repeat Step 3 and Step 4 for all remaining voice messaging ports for which you want to change the settings.
Step 6 On the Port menu, click Search Ports.
Step 7 On the Search Ports page, confirm that there are an appropriate number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out. If necessary, adjust the number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out.
Step 8 If prompted to restart the Connection Conversation Manager service, do the following steps. Otherwise, you have completed this procedure.
Step 9 In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
Step 10 On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
Step 11 On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
Step 12 Under Cisco Unity Connection Services, click Connection Conversation Manager.
Step 13 At the top of the page, click Restart.
Step 14 When prompted to confirm restarting the service, click Yes.
Viewing the Device Certificate for a Port
Device certificates for voice messaging ports are used only by integrations with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) 4.1 and later, and are required for authentication of the Cisco Unity Connection voice messaging ports. You can view the port device certificate to help in troubleshooting authentication and encryption problems.
To View the Device Certificate for a Port
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.
Step 2 On the Search Ports page, click the display name of the voice messaging port for which you want to see the device certificate.
Step 3 On the Port Basics page, click View Certificate.
Step 4 In the View Port Certificate window, the information from the port device certificate is displayed.
Managing Phone System Trunks
When multiple phone systems are integrated with Cisco Unity Connection, you may want to set up a phone system trunk so that calls on one phone system can be transferred to extensions on another phone system. Phone system trunks are accessed by dialing extra digits (for example, dialing 9) before dialing the extension.
See the following sections:
•Adding a Phone System Trunk
•Deleting a Phone System Trunk
•Changing Phone System Trunk Settings
Adding a Phone System Trunk
If another phone system integration exists, you can add a phone system trunk to provide access from calls on one phone system to extensions on the other phone system. You can add phone system trunks after the phone system integration has been created.
To Add a Phone System Trunk
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk.
Step 2 On the Search Phone System Trunks page, under Phone System Trunk Search Results, click Add New.
Step 3 On the New Phone System Trunk page, enter the applicable settings and click Save.
Deleting a Phone System Trunk
You can delete a phone system trunk when it is no longer used by a phone system integration.
To Delete a Phone System Trunk
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk.
Step 2 On the Search Phone System Trunks page, under Phone System Trunk Search Results, check the check box next to the phone system trunk that you want to delete.
Step 3 Click Delete Selected.
Step 4 When prompted to confirm that you want to delete the phone system trunk, click OK.
Changing Phone System Trunk Settings
Phone system trunk settings cannot be changes. However, you can delete the phone system trunk that you want to change and add a new phone system trunk with the settings that you want.
To Change Phone System Trunk Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk.
Step 2 On the Search Phone System Trunks page, check the check box next to the phone system trunk that you want to delete.
Step 3 Click Delete Selected.
Step 4 When prompted to confirm that you want to delete the phone system trunk, click OK.
Step 5 Click Add New.
Step 6 On the New Phone System Trunk page, enter the applicable settings and click Save.
Feedback
