System Administration Guide for Cisco Unity Connection Release 2.x - Managing Call Routing Tables [Cisco Unity Connection]

Table Of Contents

Managing Call Routing Tables

Overview: Default Call Routing Rules

Adding Call Routing Rules

Modifying Call Routing Rules

Changing Phone Language Settings

Changing the Order of Call Routing Rules

Deleting Call Routing Rules

Managing Call Routing Tables

See the following sections:

•Overview: Default Call Routing Rules

•Adding Call Routing Rules

•Modifying Call Routing Rules

•Changing Phone Language Settings

•Changing the Order of Call Routing Rules

•Deleting Call Routing Rules

Overview: Default Call Routing Rules

Cisco Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from unidentified callers.

Direct rules handle calls from users and unidentified callers that are dialed directly to Cisco Unity Connection. The predefined direct routing rules are:

•Attempt Sign-In—Calls from users are routed to the user logon conversation.

•Opening Greeting—Calls from unidentified callers are routed to the Opening Greeting.

Forwarded rules handle calls that are forwarded to Cisco Unity Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are:

•Attempt Forward—All calls forwarded from a user extension are routed to the user greeting.

•Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting.

You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables, but the Opening Greeting rule is always the last entry for both tables. You cannot modify or delete the predefined rules.

Adding Call Routing Rules

To Add a Call Routing Rule

Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules.

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click Add New.

Step 3 On the New Direct Rule or New Forwarded Rule page, enter the name of the new rule in the Display Name field.

Step 4 Click Save.

Step 5 On the Edit Direct Rule or Edit Forwarded Rule page, continue entering applicable settings. (For field information, on the Help menu, click Field Definitions.)

Note When you create a new rule, you need to specify only the criteria that will be used to route the call, and can leave the other fields on the page blank. A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.

Step 6 When you have finished entering settings, click Save.

Modifying Call Routing Rules

To Modify a Call Routing Rule

Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules.

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the display name of the call routing rule that you want to modify.

Step 3 On the Direct Routing Rule or Forwarded Routing Rule page, change settings, as applicable. (For field information, on the Help menu, click Field Definitions.)

Note A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.

Step 4 When you have finished entering settings on the page, click Save.

Changing Phone Language Settings

To Change Phone Language Settings for a Routing Rule

Step 1 In Cisco Unity Connection Administration, go to the applicable Call Routing page.

Step 2 Go to the Edit Direct Routing Rule page or Edit Forwarded Routing Rule page.

Step 3 In the Language list, click Use System Default Language or Inherit Language from Caller, or select one of the languages from the list.

Step 4 Rerecord applicable greetings in the new language.

Step 5 As you make changes on the pages, click Save before leaving a page.

Changing the Order of Call Routing Rules

To Change the Order of Call Routing Rules

Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules.

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the Change Order button.

Step 3 On the Edit Direct Routing Rule Order or Edit Forwarded Routing Rule Order page, in the organization list, click the name of a rule you want to move, then click the move down or move up arrows as applicable.

Step 4 When you have finished reordering rules, click Save.

Deleting Call Routing Rules

To Delete a Call Routing Rule

Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules.

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the display name of the rule that you want to delete.

Step 3 On the Edit Direct Rule or Edit Forwarded Rule page, click Delete.

Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.

	System Administration Guide for Cisco Unity Connection Release 2.x
	Managing Call Routing Tables
System Administration Guide for Cisco Unity Connection Release 2.x Index Preface Configuring the Browser on an Administrator Workstation Accessing and Using Cisco Unity Connection Administration Administrative Tools Call Management Overview Creating a Call Management Plan Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Call Routing Tables Managing Schedules and Holidays Managing Restriction Tables Cisco Unity Connection Conversation Changing Conversation Settings for All Users Changing the Audio Format of Recordings and Media Streams Managing Recorded Greetings and Recorded Names Specifying Password, Logon, and Lockout Policies Messaging Specifying Mailbox Size Quotas Changing the Message Aging Policy Setting Up SMTP Message Notifications Securing User Messages: Controlling Access, Distribution, and Longevity Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection Setting Up Broadcast Messaging Managing System Distribution Lists Managing the Phone System Integrations Setting Up Phone View Using VPIM Networking Integrating with Cisco Unified MeetingPlace Express Configuring Service Parameters Configuring Enterprise Parameters Installing Plugins Configuring Access to Exchange E-Mails Through TTS Configuring Access to Exchange Calendars and Contacts for Personal Call Transfer Rules Generating Reports Managing Licenses	Download this chapter Managing Call Routing Tables Download the complete book PDF Version of the Entire Guide (PDF - 5 MB) Feedback Table Of Contents Managing Call Routing Tables Overview: Default Call Routing Rules Adding Call Routing Rules Modifying Call Routing Rules Changing Phone Language Settings Changing the Order of Call Routing Rules Deleting Call Routing Rules Managing Call Routing Tables See the following sections: •Overview: Default Call Routing Rules •Adding Call Routing Rules •Modifying Call Routing Rules •Changing Phone Language Settings •Changing the Order of Call Routing Rules •Deleting Call Routing Rules Overview: Default Call Routing Rules Cisco Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from unidentified callers. Direct rules handle calls from users and unidentified callers that are dialed directly to Cisco Unity Connection. The predefined direct routing rules are: •Attempt Sign-In—Calls from users are routed to the user logon conversation. •Opening Greeting—Calls from unidentified callers are routed to the Opening Greeting. Forwarded rules handle calls that are forwarded to Cisco Unity Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are: •Attempt Forward—All calls forwarded from a user extension are routed to the user greeting. •Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting. You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables, but the Opening Greeting rule is always the last entry for both tables. You cannot modify or delete the predefined rules. Adding Call Routing Rules To Add a Call Routing Rule Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules. Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click Add New. Step 3 On the New Direct Rule or New Forwarded Rule page, enter the name of the new rule in the Display Name field. Step 4 Click Save. Step 5 On the Edit Direct Rule or Edit Forwarded Rule page, continue entering applicable settings. (For field information, on the Help menu, click Field Definitions.) Note When you create a new rule, you need to specify only the criteria that will be used to route the call, and can leave the other fields on the page blank. A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports. Step 6 When you have finished entering settings, click Save. Modifying Call Routing Rules To Modify a Call Routing Rule Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules. Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the display name of the call routing rule that you want to modify. Step 3 On the Direct Routing Rule or Forwarded Routing Rule page, change settings, as applicable. (For field information, on the Help menu, click Field Definitions.) Note A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports. Step 4 When you have finished entering settings on the page, click Save. Changing Phone Language Settings To Change Phone Language Settings for a Routing Rule Step 1 In Cisco Unity Connection Administration, go to the applicable Call Routing page. Step 2 Go to the Edit Direct Routing Rule page or Edit Forwarded Routing Rule page. Step 3 In the Language list, click Use System Default Language or Inherit Language from Caller, or select one of the languages from the list. Step 4 Rerecord applicable greetings in the new language. Step 5 As you make changes on the pages, click Save before leaving a page. Changing the Order of Call Routing Rules To Change the Order of Call Routing Rules Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules. Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the Change Order button. Step 3 On the Edit Direct Routing Rule Order or Edit Forwarded Routing Rule Order page, in the organization list, click the name of a rule you want to move, then click the move down or move up arrows as applicable. Step 4 When you have finished reordering rules, click Save. Deleting Call Routing Rules To Delete a Call Routing Rule Step 1 In Cisco Unity Connection Administration, expand Call Management, then expand Call Routing. For direct calls, click Direct Routing Rules. For forwarded calls, click Forwarded Routing Rules. Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the display name of the rule that you want to delete. Step 3 On the Edit Direct Rule or Edit Forwarded Rule page, click Delete. Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.
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