Cisco Unified Intelligent Contact Management Enterprise

データシートおよび製品情報

データ シート

• Cisco Unified Intelligent Contact Management Enterprise 7.5 05-Dec-2016
• Cisco Unified Intelligent Contact Management Enterprise 7.5 31-Jul-2008

販売/サポート終了のお知らせ

• Cisco Unified CCE and Unified ICM Enterprise Release 9.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Enterprise, Cisco Unified Contact Center Enterprise - EOL options 26-Nov-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014

• Cisco Unified CCE and ICM Release 7.5 and Cisco Unified Intelligence Suite 7.5

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.5 30-May-2013

• Cisco Unified CCE and Unified ICM Enterprise Release 7.0, 7.1, and 7.2

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2 26-Apr-2011

• Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0

  • EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011

• Cisco Customer Contact Software

  • End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
  • Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006
  • EOS and EOL for Cisco Customer Contact Software Releases 04-May-2004

• Cisco ICM 5 Volt SS7 Card

  • EOS/EOL Announcement for the Cisco ICM 5 Volt SS7 Card 28-Dec-2005

• Cisco Enterprise Non-Production Suite

  • EOS/EOL Annoucement For Cisco Enterprise Non-Production Suite 02-Feb-2006

• Cisco InterVoice Peripheral Gateway & System Manager

  • EOS/EOL Announcement For Cisco InterVoice Peripheral Gateway & System Manager 02-Feb-2006

• Cisco ICM 3.3 Volt SS7 Card

  • End-of-Sale and End-of-Life Announcement for the Cisco ICM PCI 3.3-Volt SS7 Card 04-Dec-2009
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 8.0 and 8.5 16-Jan-2013

セキュリティ通知

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco Unified Communications Web-based Management Vulnerability 09-Nov-2014
• Microsoft SQL Server 2000 Vulnerabilities in Cisco Products - MS02-061 10-Dec-2011
• Cisco Unified Communications Web ベースの管理の脆弱性 17-Oct-2007

リリースと互換性

リリース ノート

• Release Notes for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1) (Updated January 8, 2009) 08-Jan-2009 (PDF - 674 KB)
• Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C 24-Nov-2008 (PDF - 1 MB)
• Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.1(1) (updated 18/June/2007) 02-Nov-2007 (PDF - 787 KB)
• Release Notes for Cisco Unified Contact Center Security Wizard for ICM Software Releases 7.0, 7.1, and 7.2 (Updated, 24/October/2007) 24-Oct-2007 (PDF - 232 KB)
• Cisco Automated Administrator for Symposium (AAS) Release Notes, Release 1.1 12-Oct-2006 (PDF - 137 KB)
• Cisco Automated Administrator for Symposium (AAS) Release Notes, Release 1.0 21-Jun-2006 (PDF - 137 KB)

リファレンス

テクニカル リファレンス

• Cisco ICM Software ACD Supplement for Nortel Symposium (15/Dec/2008) 03-Dec-2013 (PDF - 1 MB)
• データベーススキーマハンドブックCisco　Unified　ICM/ContactCenterEnterprise&Hosted 7.5(1) 17-Mar-2012
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 11-Mar-2012 (PDF - 18 MB)
• Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 01-Apr-2011 (PDF - 6 MB)
• Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 01-Apr-2011 (PDF - 14 MB)
• Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) 17-Mar-2011 (PDF - 16 MB)
• Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines 12-Nov-2007 (PDF - 201 KB)
• Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 02-Nov-2007 (PDF - 5 MB)
• Cisco ICM Software Release 5.0 Database Schema Handbook 14-Sep-2007 (PDF - 5 MB)
• Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook 29-Jun-2007 (PDF - 6 MB)
• Cisco ICM Windows 2000 Planning for Release 6.0(0) 29-Jun-2007 (PDF - 709 KB)
• Cisco ICM Release 6.0(0) Staging On Windows 2000 29-Jun-2007 (PDF - 2 MB)

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco ICM ソフトウェアアップグレードマイグレーションガイド ICM 4.6.2 からICM 5.0(0)、および ICM 4.6.2 またはICM 5.0(0) からICM/IP Contact Center Enterprise Edition リリース 29-Feb-2012
• Cisco ICM Enterprise Edition プリインストール プランニング ガイド Release 7.0(0) 28-Feb-2012
• ICM Setup and Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 06-Dec-2011 (PDF - 3 MB)
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y) 31-May-2011 (PDF - 4 MB)
• Installing OEM Microsoft Windows 2003 and OEM Microsoft SQL 2005 11-Jan-2010 (PDF - 865 KB)
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/CCX, Enterprise Release 7.5(1) and Express 7.0(1) 05-Feb-2009 (PDF - 5 MB)
• Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 02-Dec-2008 (PDF - 3 MB)
• Cisco Security Agent Installation/Deployment Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 18-Jul-2008 (PDF - 465 KB)
• Cisco Automated Administrator for Symposium (AAS) Installation and Troubleshooting Guide 05-May-2008 (PDF - 2 MB)
• Cisco Security Agent Installation Guide for Cisco Intelligent Contact Management Software, Release 6.0(0) 10-Jan-2008 (PDF - 722 KB)
• Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 10-Jan-2008 (PDF - 360 KB)
• Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 14-Nov-2007 (PDF - 1 MB)
• ICM Installation Guide for Cisco ICM Enterprise Edition, Release 7.0(0) 02-Nov-2007 (PDF - 943 KB)
• Pre-installation Planning Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated December 2007) 02-Nov-2007 (PDF - 3 MB)
• Cisco IPCC Gateway Deployment Guide, Release 7.0(0) (Updated March 2006) 02-Nov-2007 (PDF - 2 MB)

設定

コンフィギュレーション ガイド

• Cisco Unified Intelligent Contact Management / Unified Contact Center, Enterprise and Hosted Serviceability Best Practices Guide, Release 7.x 10-Aug-2012 (PDF - 3 MB)
• Cisco Contact Center 製品ポート使用状況ガイド 15-Feb-2012
• ICM-to-ICM Gateway User Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.5(1) 18-Jul-2008 (PDF - 655 KB)
• ICM Configuration Guide for Cisco Unified ICM Enterprise, Release 7.5(1) 18-Jul-2008 (PDF - 5 MB)
• Security Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y) 18-Jul-2008 (PDF - 5 MB)
• ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions, Release 7.1(1) 02-Nov-2007 (PDF - 538 KB)
• ICM Configuration Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated June 2007) 02-Nov-2007 (PDF - 4 MB)
• ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions, Release 7.0(0) 02-Nov-2007 (PDF - 738 KB)
• SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 02-Nov-2007 (PDF - 608 KB)
• Cisco ICM/IPCC Release 7.0(0) Port Utilization Guide (12/12/2005) 02-Nov-2007 (PDF - 631 KB)
• Cisco ICM Enterprise Edition Release 6.0(0) Configuration Guide 29-Jun-2007 (PDF - 2 MB)
• Security Best Practices for Cisco Intelligent Contact Management Software Release 6.0(0) 29-Jun-2007 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) ICM-to-ICM Gateway User Guide 29-Jun-2007 (PDF - 1 MB)
• Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 513 KB)
• Cisco Contact Center Product Port Utilization Guide (with ICM/IP Contact Center Enterprise 6.0(0) -- updated 6/21/2007) 15-Jun-2004 (PDF - 706 KB)
• Cisco Contact Center Product Port Utilization Guide (updated 8/5/2004) 15-Jun-2004 (PDF - 537 KB)

設定例とテクニカルノーツ

• Unified Contact Center Enterprise： CTI OS フェールオーバー問題のトラブルシューティング 15-Dec-2011
• IPCC デバイスの管理者パスワードの変更 24-Mar-2011
• ICM Internet Script Editor のユーザ権限 20-Jun-2006
• Cisco ICM サーバによる夏時間の処理方法 17-May-2006
• 1つ以上の Cisco ICM NT サーバの IP アドレスを変更する方法 01-Dec-2005
• インストールする NT サービス パックを特定する方法 06-Apr-2005
• ICM および同期 21-Mar-2005

維持および操作

エンドユーザ ガイド

• スクリプティングおよびメディアルーティングガイドCisco Unified ICM/Contact Center Enterprise & Hostedリリース7.5(1) 17-Mar-2012
• Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.5(1) 31-Jan-2012 (PDF - 4 MB)
• Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.2(1) 31-Jan-2012 (PDF - 4 MB)
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 15-Nov-2011 (PDF - 4 MB)
• Virtualization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(3) 20-Aug-2010 (PDF - 2 MB)
• ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)(Updated April 2009) 02-Apr-2009 (PDF - 5 MB)
• ARI Deployment Guide for Cisco Unified Intelligent Contact Management Enterprise & Hosted, Release 7.5(1) 18-Jul-2008 (PDF - 1 MB)
• Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.1(1) 02-Nov-2007 (PDF - 3 MB)
• Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide, Release 7.0(0) (updated June 2006) 02-Nov-2007 (PDF - 2 MB)
• Cisco Intelligent Contact Management Software Release 6.0(0) Bill of Materials 31-Jul-2007 (PDF - 765 KB)
• Cisco ICM Enterprise Edition Release 6.0(0) SS7 Gateway Configuration Tool User Guide 29-Jun-2007 (PDF - 2 MB)
• ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise Release 7.2(1) 18-Jun-2007 (PDF - 2 MB)

メンテナンスとオペレーションガイド

• Cisco ICM ソフトウェア: IP Contact Center 管理ガイド Release 5.0 17-Jul-2012
• ICM Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 18-Jul-2008 (PDF - 4 MB)
• ICM Administration Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated July 2007) 02-Nov-2007 (PDF - 4 MB)
• Cisco ICM Enterprise Edition Release 6.0(0) Administration Guide 29-Jun-2007 (PDF - 2 MB)

トラブルシューティング

Support FAQ

• Cisco ICM コールをキューに滞留できる最長時間 02-Oct-2014
• ルータ エラー コード 448 27-Dec-2007
• Cisco ICM サーバによる夏時間の処理方法 17-May-2006
• Cisco ICM ネットワーク全体の IP アドレスを変更する場合に実行する手順 25-Oct-2005
• Cisco ICM バージョン 4.6.2 は、Microsoft Windows 2000 Service Pack 3 をサポートしているか。 22-Sep-2005

トラブルシューティング テクニカルノーツ

• WindowsクライアントおよびサーバOSでのパケットキャプチャの収集 25-Apr-2024
• Dumplogユーティリティの使用方法について 09-Sep-2022
• ICM MDSメッセージで処理できるデータの最大量 20-May-2020
• 方法 DLL を調整する UCCE MR インストールの間に問題をロックしました 18-Oct-2017
• Intelligent Contact Management（ICM）ルータ再起動後の固定変数値消失のトラブルシューティング 20-Jun-2017
• NT イベントビューアとは何か 01-Oct-2014
• UCCE：ICM エージェントのチャットの問題のトラブルシューティング 21-Sep-2011
• ICM 言語問題のトラブルシューティング 31-May-2011
• IPCC デバイスの管理者パスワードの変更 24-Mar-2011
• ICM 7.2(5)、7.2(6)、および 7.2(7)： OPC キャプチャ ファイルでハード ドライブがいっぱいになり、信頼性の低いシステムになる 29-Jul-2009
• Historical Data Server（HDS）で高いディスク領域の使用量が表示される 16-Jul-2009
• IPCC/ICM サーバ ベスト プラクティスのチェックリスト 11-May-2008
• ICM セットアップ中に CrashDumpEnabled の値がゼロに設定される 25-Sep-2007
• アウトバウンド オプション：着信拒否リストに数が表示されたかどうかの特定 25-Sep-2007
• トレース機能を強化する場合 12-Jun-2007